Amazon
    (112 reviews)

    Company Profile

    Company overview

    Website

    Industry

    Online Media & eCommerce

    Company size

    More than 10,000

    Primary location

    Amazon Philippines, E-Com Center Mall of Asia Complex, Pasay City
    About Amazon.com“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff BezosAmazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.About the Customer Service TeamOur Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time.Building on Amazon’s global mission of being the ‘Earth’s most customer-centric company’, the Customer Service team started operations in August 2005 and has grown steadily in size and scope since then. We provide 24/7 support to customers across North America, UK, India, Australia and Canada. Our Team members are empowered to think like owners and resolve customer problems via phone, email or live chat. We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe.Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domains.

    Jobs at Amazon

    Based on your search activity

    at Amazon Operation Services Phils. Inc.
    Pasay City, Metro Manila
    As an Amazonian CSA, you’ll be the first point of contact for our North America and UK customers by answering requests through phone, chat and email.
    As an Amazonian CSA, you’ll be the first point of contact for our North America and UK customers by answering requests through phone, chat and email.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    25d ago
    25d ago

    at Amazon Operation Services Phils. Inc.
    Pasay City, Metro Manila
    As an Amazon SDS Associate: You’ll be the first point of contact for our Japan customers by answering requests through phone, chat, and/or email.
    As an Amazon SDS Associate: You’ll be the first point of contact for our Japan customers by answering requests through phone, chat, and/or email.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    14d ago
    14d ago

    Reviews overview

    4.3112 ratings in total
    5
    73
    4
    17
    3
    11
    2
    4
    1
    7
    86%
    Rate salary as high or average
    87%
    Employees recommend this employer to friends

    What’s it like working at Amazon?

    AI summary of recent reviews

    Employees appreciate the competitive salary and benefits at Amazon, which are well above industry standards and include healthcare, allowances, and incentives. The friendly and supportive work environment is frequently mentioned, with colleagues who are approachable and willing to help. Training programmes are comprehensive and well-structured, helping employees feel prepared, particularly those new to the industry. Amazon offers opportunities for career growth and internal mobility, including potential international transfers. Many employees also value the flexibility and work-life balance, as well as the prestige of working for a global brand.

    However, there are some potential challenges, such as a strong emphasis on meeting performance metrics with targets that can feel demanding. The workload can be intense, particularly during busy periods with high call volumes and tight deadlines. Some employees have noted that the management approach can focus heavily on numbers and performance. Shift schedules can be challenging, with frequent changes that may not always align with preferences. Additionally, whilst growth opportunities exist, career advancement may be more limited for fixed-term workers, and handling customer interactions can be stressful at times.

    Recent reviews

    5.0
    CSR
    Apr 2026
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    So far, so good, I think its nice to work here at Amazon.
    The good thingsGood salary, nice environment.
    The challengesSo far, so good, kindly increase salary, because of high price of everything.
    5.0
    Customer Service Associate
    Jan 2026
    Cebu City Cebu3 to 4 years in the role, current employee
    Good for no experience and new to the industry.
    The good thingsBenefits and competitive salary.
    The challengesThe job is actually good, but it is really queuing there, there is no like avail time. However, it is compensated by the benefits and salary.
    5.0
    Customer Service Representative
    Jan 2026
    Cebu City Cebu3 to 4 years in the role, former employee
    My experience with Amazon was awesome
    The good thingsGood Environment and employee friendly
    The challengesnothing it was all good
    Ratings for Amazon are shared as-is from employees in line with our community guidelines
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