Alorica
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    Alorica
    (791 reviews)
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    Company Reviews

    Working at Alorica

    4.0791 ratings in total
    5
    357
    4
    228
    3
    107
    2
    43
    1
    56
    80%
    Rate salary as high or average
    81%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(788 ratings)
    Career development
    3.8(788 ratings)
    Benefits & perks
    3.5(789 ratings)
    Management
    3.5(788 ratings)
    Working environment
    3.9(788 ratings)
    Diversity & equal opportunity
    4.4(41 ratings)
    Ratings for Alorica are shared as-is from employees in line with our community guidelines

    reviews

    Showing 43 reviews for Quezon City Metro Manila
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    4.0
    Customer Service Representative
    May 2026
    Cubao Quezon City Metro ManilaLess than 1 year in the role, former employee
    While the experience could be enhanced, it serves as a valuable entry point for newcomers
    The good thingsThe company is newbie friendly
    The challengesHR Management has been using the wrong email address to send me emails. I have been asking them to change it to the correct email address since December.
    5.0
    Loyalty Chat Support
    Feb 2026
    Quezon City Metro Manila1 to 2 years in the role, former employee
    A fast-paced role that built my foundation in technical support and high-level CRM management.
    The good thingsCollaborative environment with strong focus on performance metrics and data accuracy. The role provided extensive experience in managing complex customer workflows and navigating high-tier CRM tools like Salesforce and Citrix.
    The challengesManaging high-volume chat queues during peak seasonal traffic required significant multitasking and rapid technical troubleshooting. However, these challenges helped me develop the efficiency I use today in eCommerce operations.
    5.0
    Customer Service Representative
    Feb 2026
    Cubao Quezon City Metro ManilaLess than 1 year in the role, current employee
    Overall good experience if you want to start into the BPO industry
    The good thingsVery Beginner friendly for first time Job seekers
    The challengesTheir scheduling and more on care for agents
    1.0
    Operations Manager
    Jan 2026
    Cubao Quezon City Metro Manila10 to 11 years in the role, former employee
    Highly not recommended.
    The good thingsNo good things about this company.
    The challengesLow Compensation, overworked employees, and no care about employee welfare.
    2 people found this helpful
    4.0
    Customer Service Representative
    Jan 2026
    Quezon City Metro Manila1 to 2 years in the role, former employee
    The company is good for starting but not enough for long-term growth.
    The good thingsI was accepted even without prior experience in the field. The company is beginner-friendly.
    The challengesThe management inside a program is messy, a lot of power-tripping.
    2 people found this helpful
    5.0
    Customer Service Representative
    Nov 2025
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Good for newbie and those people seeking experiences.
    The good thingsThe Professionalism of all Employee...
    The challengesThe environment itself.
    2.0
    Talent Acquisition Specialist
    Oct 2025
    Cubao Quezon City Metro ManilaLess than 1 year in the role, former employee
    Felt so disappointed because their hiring process is so unorganized and I wasted effort in attending
    The good thingsDid not appreciate hiring process
    The challengesI have been contacted for initial interview then was invited for onsite final interview with the hiring manager. Upon arriving I was told to take assessment first which made me confused since I was already for final interview. After assessment, they instructed me to come back as hiring manager was not yet available. During the final interview, I was surprised because almost 10 recruiters were conducting the interview when I thought it should only be the hiring manager. After the interview I was told that I would receive feedback but it has been more than 3 weeks now and I received none. Felt so disappointed because I had no feedback and my time and effort to attend the interview was wasted.
    3.0
    Customer Service Representative
    Oct 2025
    Cubao Quezon City Metro ManilaLess than 1 year in the role, former employee
    It was okay, pay was always on time and you learn a lot if you get the right trainers or coaches
    The good thingsGood trainers and coaches
    The challengesToxic account metrics, overcrowded facilities
    1 person found this helpful
    4.0
    Customer Service Representative
    Sep 2025
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    One of the things that is normal that I wasn't able to adjust that well to is the fact that moving to another team has made it almost impossible for me to adjust and grow more as a representative, because apparently it is normal to be moved and adjust from team to another team. It's great for new applicants, new people to the industry, and competitive people. However, the longer you stay, the harder it is to keep yourself from submitting a resignation.
    The good thingsThe training was great, meeting new people, being supported, setting the expectations, all of it was fun until it lasted.
    The challengesMainly the PCs. It was upgraded, the system as well. But the problem is still there, it is lagging on specific times and we can't even use it as an excuse for detractors (as per Team Manager, unless it is a latency that affects the whole site).
    1 person found this helpful
    5.0
    Customer Experience Specialist
    Aug 2025
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Great experience with great people. I miss working here
    The good thingsThe bosses were great. Nice place to start your BPO journey.
    The challengesThe salary, people were saying that it was low
    3.0
    Customer Service Representative
    Aug 2025
    Diliman Quezon City Metro Manila1 to 2 years in the role, former employee
    Good to build communication skills; not good when it comes to building professional work ethic.
    The good thingsOpportunities and the folks from all walks of life.
    The challengesFolks from all walks of life
    5.0
    Customer Service Representative
    May 2025
    Cubao Quezon City Metro Manila1 to 2 years in the role, former employee
    Alorica created an excellent environment for a extremely hard account.
    The good thingsI really enjoyed my team!
    The challengesThe account was really hard because sometimes the requests of the customers were really out of the policy
    5.0
    Customer Service Representative
    May 2025
    Cubao Quezon City Metro ManilaLess than 1 year in the role, former employee
    This is where i started my career, they gave me opportunity to work with them even if I don't have any experience
    The good thingsThey accept an agent who doesn't have any experience
    The challengesI don't have anything that can be dislike while working alorica
    1.0
    Customer Service Representative
    Mar 2025
    Cubao Quezon City Metro Manila1 to 2 years in the role, former employee
    Training period is too strict.
    The good thingsSalary arrives one day ahead
    The challengesTraining environment
    4 people found this helpful
    4.0
    BPO Agent
    Jan 2025
    Santa Mesa Heights Quezon City Metro Manila1 to 2 years in the role, former employee
    BPO agent for a seasonal account only.
    The good thingsFriendly employees and an accommodating supervisor.
    The challengesCustomers are sometimes rude and arrogant.
    2.0
    Reporting Analyst
    Nov 2024
    Quezon City Metro Manilacurrent employee
    The workplace has a mix of good food and advanced salary credits but faces significant challenges with inadequate ventilation, outdated equipment, unstructured promotions, and lack of discipline and clarity in job roles and responsibilities.
    The good thingsSalary is credited on Fridays but often reflects in the account by Thursday morning. Pantry Food: Generally good quality. Promotions: Frequent openings for QA/TM positions.
    The challengesAir Conditioning/Ventilation: - Inadequate in hallways, locker area, and pantry. - Bring a portable fan. Compete for a spot within reach of a fan in the pantry. - On the production floor, you can request to increase the air conditioning, but you need to remind them daily. Office Equipment: - Non-agent computers are sluggish and outdated (hard disk drives). - Some managers use personal laptops to compensate, but this is not an option for everyone. Sleeping Quarters: - Warm. Proper logging procedures are not enforced. - People often sleep without logging in. Colleagues/Environment: - Lack of discipline in queuing. People often cut in line in the pantry. - Lack of spatial awareness in long and narrow hallways. - Many employees are fresh graduates and still maturing in their behavior. - Many employees lack resourcefulness. Promotions: - Common complaints include lack of training/support and being overworked. - Sometimes, employees are promoted and assigned QA/TM tasks but are demoted after a few months without updates to job title or salary. Job Title and Salary Updates: - Employees often experience discrepancies between job responsibilities and official titles/salaries.
    4 people found this helpful
    4.0
    Customer Service Representative
    Oct 2024
    Cubao Quezon City Metro Manila1 to 2 years in the role, former employee
    This Company is good for newbies in the BPO Industry and will surely help you gain the experience you need for the next level of your career.
    The good thingsSalary is in every 2 weeks. not 15th and 3th or 5th and 20th.
    The challengesCo-workers. My boss is generous.
    5.0
    Customer Service Representative
    Sep 2024
    Quezon City Metro Manila
    I have gained valuable skills and insights through diverse projects, fostering collaboration and innovation in a fast-paced work environment.
    The good thingsWorking at the company offers a collaborative environment, opportunities for professional growth, and a strong emphasis on work-life balance. The supportive team culture fosters innovation and creativity, making it an enjoyable place to contribute and learn.
    The challengesSome challenges of working at the company include managing tight deadlines and adapting to shifting priorities. These can be demanding at times, but they also provide opportunities for personal and professional growth. Overall, while the pace can be intense, it encourages resilience and teamwork.
    4.0
    Customer Service Representative
    Apr 2024
    Cubao Quezon City Metro ManilaLess than 1 year in the role, former employee
    Alorica gave me an opportunity to start my customer service career with a good salary package.
    The good thingsThe environment, colleagues and salary
    The challengesThe core management and the skills expectation
    2.0
    Customer Service Representative
    Mar 2024
    Cubao Quezon City Metro ManilaLess than 1 year in the role, former employee
    It wasn't a good experience.
    The good thingsEasy to commute, multiple nearby restaurants
    The challengesAs my first ever company, the issues I have is the account I took.
    5.0
    Real time analyst
    Aug 2023
    Quezon City Metro Manila3 to 4 years in the role, former employee
    Alorica is a great place to work witb
    The good thingsWork life balance great environment
    The challengesI dont have any challenges ezperience, lucky to have boss that are very considerate.It's just to happened I need to take care of my ill mom.
    4.0
    CSR
    Aug 2023
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    the staff are great but the higher ups doesn't see the potential of the employees
    The good thingsthe account they give are newbie friendly but don't be fooled about the salary
    The challengesshifting schedule and no permanent stations
    5.0
    CSR
    Mar 2023
    Quezon City Metro Manila1 to 2 years in the role, former employee
    I have worked hard with the company.
    The good thingsThe work environment is awesome!
    The challengesI have conquered the challenges given to me.
    5.0
    Customer Service Representative
    Feb 2023
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    I have a great time working with the company.
    The good thingsGreat people to work with. Best workplace environment. Awesome incentives. Great salary offered. Best work experiences.
    The challengesJust the proximity or the distance from where I live at to the workplace.
    5.0
    Customer services
    Jan 2023
    Quezon City Metro Manila1 to 2 years in the role, former employee
    It was a great experience
    The good thingsThey did really promote a positive environment for everyone and the facility is secured.
    The challengesWe were trained for multiple lines of business for less salary compared to the tenured.
    5.0
    work as a back up SME, covering 2 LOB' s such CSR and sDigital rep
    Jan 2023
    Cubao Quezon City Metro Manila3 to 4 years in the role, current employee
    Great Experience, employee friendly
    The good thingsVery pro agent, they always considering agents status, and ability
    The challengesI enjoy to work with my account, its like a academe which offers you a lot of learnings and experience, were anle to express our thoughts at all times
    2.0
    Customer Service Representative
    Sep 2022
    Quezon City Metro Manila1 to 2 years in the role, former employee
    You can go unpunished
    The good thingsAll companies have great policies.
    The challengesI waited for the promotion which never came. I noticed those who have ties with the site's leadership team often gets the job.
    3.0
    Customer care service
    Aug 2022
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    For Newbies. Tried Luck.
    The good thingsMeeting good people and proximity is good for me.
    The challengesHMO is not on 1st day. Facilities is not clean. Too much strict even with CAP or hoodies.
    5.0
    Collections agent
    Jul 2022
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    Give me a lot of lessons with regards to customer service.
    The good thingsThe management. The team. The environment
    The challengesCustomers who are irate.
    2.0
    Customer service rep
    Jul 2022
    Quezon City Metro Manila1 to 2 years in the role, former employee
    The management is chaotic
    The good thingsThe salary pay out date is consistent.
    The challengesThe challenges is that the management is very disorganized.
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