Alorica
    (791 reviews)

    Company Reviews

    Working at Alorica

    4.0791 ratings in total
    5
    357
    4
    228
    3
    107
    2
    43
    1
    56
    80%
    Rate salary as high or average
    81%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(788 ratings)
    Career development
    3.8(788 ratings)
    Benefits & perks
    3.5(789 ratings)
    Management
    3.5(788 ratings)
    Working environment
    3.9(788 ratings)
    Diversity & equal opportunity
    4.4(41 ratings)
    Ratings for Alorica are shared as-is from employees in line with our community guidelines

    reviews

    Showing 24 reviews for Makati City Metro Manila
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    1.0
    Customer Experience Agent
    Mar 2026
    Makati City Metro ManilaLess than 1 year in the role, current employee
    Not a good experience. Imagine, you were assigned and signed up for WFH and asked to return the pc.
    The good thingsTrainers were good except for one I encountered.
    The challengesCOMPANY AND EMPLOYEE STABILITY. The company put us on floating status when we were just 5 months due to over staffing! When I say ‘us,’ I’m referring to our entire batch, as well as other batch that was suddenly placed on floating status. It feels unfair. Despite having good performance and attendance, we were left uncertain about our roles. In the first place, why hire so many people when they knew the job was only seasonal? Or atleast they should post a temporary position on this job instead of fulltime. So now we’re left without jobs, waiting for their so-called ‘redeployment.’ They gave us one month of pay, but it’s ₱6,000–₱7,000 less than our regular salary because the allowance was removed. After that, we won’t receive any pay anymore. It’s been more than two weeks, and there’s still no clear update on what’s going to happen. WAKE UP ALORICA, IT'S TIME YOU CHANGE THE STYLE AND BE FAIR!
    5 people found this helpful
    5.0
    Customer Service Representative
    Mar 2025
    Makati City Metro Manila5 to 6 years in the role, former employee
    Insanely great customer service experience
    The good thingsI enjoyed working with Alorica, meet good friends.
    The challengeswe all know working in a BPO is very challenging but still we overcome as a team
    3.0
    Content moderator
    Sep 2023
    Makati City Metro Manila1 to 2 years in the role, current employee
    Not enough salary but good benefits
    The good thingsI enjoy my work as a content moderator
    The challengesBecause its about tiktok and i love moderating videos
    4.0
    Customer representative
    Jul 2023
    Makati City Metro Manila1 to 2 years in the role, former employee
    everything is good with the company itself
    The good thingsthe benefits and the co workers were very friendly
    The challengeslock and pc availability which leads to tardiness
    4.0
    CSR
    Jul 2023
    Makati City Metro ManilaLess than 1 year in the role, former employee
    It was fine, nothing much
    The good thingsNone that I can think of.
    The challengesToxicity of other agents
    5.0
    Agent
    Jul 2023
    Makati City Metro ManilaLess than 1 year in the role, current employee
    Good for newbies but if you want to explore you need to go out with a comfort zone.
    The good thingsThe supervisor is approachable you can maintain life/work balance and you can enjoy while working.
    The challengesAttendance is a must. Of course it is given but not too good for emergencies.
    4.0
    TSR
    Jun 2023
    Makati City Metro Manila1 to 2 years in the role, former employee
    Nice and Opportunity Opener
    The good thingsComplexity Allowance,benefits and company's consideration to it's employees
    The challengesNight shift and dissolve account
    5.0
    CSR
    Jun 2023
    Makati City Metro Manila3 to 4 years in the role, former employee
    Grateful and thankful for having a chance to be a CSR.
    The good thingsIt's been a great experience at Alorica. A big thanks to those who help me to grow me more especially to my career.
    The challengesGiving more opportunities to undergraduates students. Thank you, Alorica!
    5.0
    Pandanggo - ADSO
    May 2023
    Dasmarinas Makati City Metro Manila1 to 2 years in the role, former employee
    Working at Alorica doesn't really feels like you're working
    The good thingsManagement, culture, co-workers, Managers & Trainers, and enough salary for what you're working for.
    The challengesThe commuting/traveling from my location to Techzone Makati. Going to work is 2 hours while going home is more than 2 hours. The exhaustion of commuting, time wasted in traveling, and salary is not worth it anymore. I can't do dormitories since I have a baby that I'm raising as well.
    5.0
    Real time analyst
    Feb 2023
    Makati City Metro Manila1 to 2 years in the role, current employee
    My experience as a Real Time Associate is very challenging
    The good thingsIn this position we need team to analyze any problems.
    The challengesMy challenge if we experience system issue we need to explain why does it happen.
    2.0
    Customer representative
    Dec 2022
    Makati City Metro Manila3 to 4 years in the role, former employee
    Bad Management. Awful leadership heads. Uncoordinated HR and Admin personnel.
    The good thingsgreat location. cool lanyard. nice building.
    The challengesBad Management. Awful leadership heads. Uncoordinated HR and Admin personnel. Slow processing of documents with PTO requests, Govt documents, promotion, bad yearly review process.
    4.0
    Customer service representative
    Aug 2022
    Makati City Metro ManilaLess than 1 year in the role, former employee
    Best place to take the first steps of your career in the BPO industry
    The good thingsThe salary was alright, the location was perfect, My team lead and the managers were great so is the working environment along with the people working there
    The challengesthe only challenge I had with them was the change in site location (they moved from Makati to MOA which made transportation hard on me).
    5.0
    Customer Service Representative
    Aug 2022
    Makati City Metro ManilaLess than 1 year in the role, former employee
    My stay in this company is a great experience
    The good thingsThe company has a friendly environment.
    The challengesThe only challenge is my graveyard shift.
    5.0
    Workforce management-Real Time Associate
    Jul 2022
    Makati City Metro Manila5 to 6 years in the role, current employee
    Good training ground for a beginner
    The good thingsGood training ground for a beginner that would help an individual gain knowledge and experience.
    The challengesCompensation and Benefits. Career Opportunity to all employees
    2.0
    Technical support
    May 2022
    Makati City Metro ManilaLess than 1 year in the role, former employee
    Toxic working environment
    The good thingsNearer to my address
    The challengesToxic management and production floor
    4.0
    Technical support
    May 2022
    Makati City Metro Manila1 to 2 years in the role, former employee
    Challenging but fulfilling
    The good thingsWork from home, nice colleagues and advance salary
    The challengesLarge volume of calls
    3.0
    Customer service specialist
    Jan 2022
    Makati City Metro Manila1 to 2 years in the role, former employee
    It became a part of my development and how I now interact with others.
    The good thingsAssistance. Proactive. Individualize. Competent. Opportune.
    The challengesUnfulfilled. Distance. Impatience. Cruel. Repudiate.
    5.0
    CSR
    Jul 2021
    Makati City Metro Manila1 to 2 years in the role, former employee
    Great company to start if you're a newbie
    The good thingsTHE ENVIRONMENT AND PEOPLE
    The challengesOFCOURSE IT IS GIVENT THAT THIS JOB NOT THE COMPANY THE JOB IS STRESSFUL
    3.0
    Customer service representative
    Jan 2021
    Makati City Metro Manila3 to 4 years in the role, former employee
    Good steping stone for newbies
    The good thingsTeamwork at it's finest
    The challengesSalary Disputes, Poor management skills.
    5.0
    Customer representative
    Jan 2021
    Makati City Metro Manila1 to 2 years in the role, former employee
    It was good they are nice.
    The good thingsThey are very nice but sometimes due to pressure the mood is there, but its normal/
    The challengesPressure because you have to maintain your good performance. And reach the goal.
    3.0
    back office
    Oct 2019
    Valenzuela Makati City Metro Manila3 to 4 years in the role, current employee
    not really good
    The good thingsnear at my place
    The challengesince tive wise poor
    1 person found this helpful
    1.0
    Customer Support Representative
    Oct 2016
    Makati City Metro Manila1 to 2 years in the role, former employee
    Too much politicking.
    The good thingsIt's an easy job but too much power tripping from seniors.
    The challengesWorking with the seniors, too much favouritism and power tripping.
    1 person found this helpful
    4.0
    Global Workforce Analyst
    Jul 2015
    Makati City Metro Manila3 to 4 years in the role, former employee
    Alorica is one of the best company
    The good thingsThe company has provides vast opportunity for people of different levels may they have experience or not. In the department that i've worked in they've expose people to different tools and provides more room to grow and learn.
    The challengesThe only thing that could have made this company the best company is employee benefits, they seem to have chosen poor HMO for their employees. The company should also look into providing their employees training and certifications that can make their employees more efficient and equipped.
    3.0
    Technical support
    Jul 2015
    Makati City Metro ManilaLess than 1 year in the role, former employee
    Alorica experience
    The good thingsPeople are very friendly that you are encourage to work everyday despite the stressful account im handling
    The challengesRecieving calls which is basically stressful plus an irate customer
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