AIG
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    AIG
    (151 reviews)
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    Company Reviews

    Working at AIG

    4.1151 ratings in total
    5
    72
    4
    48
    3
    15
    2
    10
    1
    6
    85%
    Rate salary as high or average
    89%
    Employees recommend this employer to friends
    Work/Life balance
    4.0(151 ratings)
    Career development
    3.6(151 ratings)
    Benefits & perks
    4.0(151 ratings)
    Management
    3.6(151 ratings)
    Working environment
    4.1(151 ratings)
    Ratings for AIG are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 151 reviews sorted by most recent
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    most recent
    5.0
    Service desk analyst
    Sep 2023
    Muntinlupa City Metro Manila3 to 4 years in the role, current employee
    Work life balance is great.
    The good thingsBenefits will be an advantage to an employee.
    The challengesLocation depending on an employee residing.
    5.0
    Call Center Associate
    Jan 2023
    5 to 6 years in the role, former employee
    A very great company - Customer First, Employees Always
    The good thingsPerformance appraisal is very good, they always promote and value work life balance for us employees
    The challengesnone and no challenges at all.
    5.0
    Underwriting
    Aug 2022
    Muntinlupa City Metro Manila9 to 10 years in the role, former employee
    Working in a diverse environment is a great opportunity
    The good thingsThey provide assistance whenever we have monsoon or an expected calamity in our country.
    The challengesSome of the managers are political in terms of employee appraisal review. They never consider hardwork for some.
    5.0
    Business Processing Associate
    May 2022
    5 to 6 years in the role, current employee
    Competitive Benefits
    The good thingsVery Competitve Salary like the HMO have for beneficiary
    The challengesThe Basic Salary is not that high and not ebough to my family
    4.0
    Contact Center Associate
    May 2022
    Alabang Muntinlupa City Metro ManilaLess than 1 year in the role, former employee
    Just fine if you want a good place to start.
    The good thingsI like it that they are very generous in providing perks and benefits especially when they need to offer overtime. They also provide movie day so as to encourage work life balance among employees. Free HMO to you and your dependents effective Day 1.
    The challengesI would like to help the clients more but you have to be conscious with your time (AHT). Thus, you may need to sacrifice some of your services as well instead of going the extra mile. The culture of the people working is not as warm as you think. Since this is customer service and may become toxic at times, it is important to socialize and just breathe with a team at a random moment within the day but it rarely happens. It is BAU so sometimes the challenge is in asking for help when assisting clients. I don't know about you but I found it a lonely environment affecting my mental health. So I decided to meet more genuine people in my next career.
    5.0
    .net programmer
    Apr 2022
    Makati City Metro Manila1 to 2 years in the role, former employee
    Good benefits and perks
    The good thingsperks and benefits are good, however the assigned work is not related to the position given
    The challengeshigher positions, sometimes stressful
    5.0
    Business Processing Associate
    Feb 2022
    Metro Manila5 to 6 years in the role, former employee
    A good starting point for BPO industry
    The good thingsThey care about people work life balance. They try their best to balance everything.
    The challengesI think the metrics. Although doable but unnecessary. But overall, the best BPO for me before automation.
    1.0
    Business Processing Associate 3
    Aug 2021
    Muntinlupa City Metro Manila9 to 10 years in the role, former employee
    Super stressful environment
    The good thingsBest in 2000 to worst company ever
    The challenges1 Decade of being Zombie (night shift in almost 10 years)
    3.0
    Service desk agent
    Aug 2021
    Alabang Muntinlupa City Metro Manila3 to 4 years in the role, former employee
    its okay working here but growth is nowhere to found.
    The good thingshmo is top on the line plus 3 dependents
    The challengesthe only challenge that i found working here is the management lack empathy to his people.
    5.0
    Customer service professional
    Aug 2021
    So far so good.........
    The good thingsWorkplace and environment.............
    The challengesTravel time ............
    5.0
    Customer service rep
    Jul 2021
    Binan City Laguna5 to 6 years in the role, current employee
    Great work place as the company provides whats best for you.
    The good thingsbenefits, show care to its employee
    The challengesmetrics are hard to meet
    5.0
    Metal casting
    May 2021
    Happy to be part of the company
    The good thingsGood environment and co workers. We work as a team
    The challengesLanguage barrier sometimes one of the dfficulties in understanding someones thought
    4.0
    Back office
    May 2021
    Caloocan City Metro Manila
    I worked in accenture for 9 years and I' ve been part of deal. One is in accenture porting services and and anorher one is project allspark.
    The good things1. High salary 2. Good environment 3. Friendly employee 4. Opportunity 5.growth
    The challengesNone because for every company there is a challenges.
    3.0
    IT servicedesk
    Apr 2021
    Alabang Muntinlupa City Metro Manila7 to 8 years in the role, former employee
    company is good, people? meeeh!
    The good thingsgood benefit and packages! also the salary is fair
    The challengespeople and bosses, never been to a company with so many stressful bosses.
    2.0
    Senior Business Processing Associate
    Feb 2021
    Quezon City Metro Manila5 to 6 years in the role, current employee
    It was fine at first
    The good thingsThe environment was great and the office was always clean. There is an aura or productivity in the air. The great thing is that when you are out of the office, no aspect of work is looming above your head. The additional benefits were great - HMO and SLs & VLs
    The challengesManagement became horrible as time passed. Some teams would have more lenient bosses with more forgiving metrics and work tracking means (IR: regular excel) while my team arguably had one of the most strict metrics and tracking software - we were micromanagement, in short. Salary increases were a regular thing but they were low - not the place to stay as low tier employee.
    4.0
    CS
    Feb 2021
    Quezon City Metro Manila5 to 6 years in the role, current employee
    Generally good. Trainings are great.
    The good thingsLocation (QC) is great as it's just a stone-throw away from where I live. Above industry average pay hence this would make you want to stay. Discretionary leaves (US Holidays) on top of 15 VL and 15 SL. HMO, Life insurance and retirement package.
    The challengesTools are antiquated, unintegrated and rarely gets update, last update was actually a downgrade. Account was unstable considering it's an in-house company and the usual office politics. Unlike with other companies, facilities (sleeping quarters, shower room, recreation area) needs improvement. Average career growth since no one wants to leave.
    5.0
    BPA
    Jan 2021
    Muntinlupa City Metro Manila9 to 10 years in the role, former employee
    Its great to be part of this company
    The good thingsTeam work is the key of success.
    The challengesWorking in a graveyard schedule is a big risk in our health.
    1 person found this helpful
    5.0
    Business process analyst
    Jan 2021
    3 to 4 years in the role, former employee
    Claims Analyst for Non Voice Account
    The good thingsInteractive with my co-emplyees during team building Comission and Benefits Working at night
    The challengesTo be constantly competitive
    5.0
    Business process specialist
    Nov 2020
    7 to 8 years in the role, former employee
    Work in AIG is a great experience
    The good thingsOne of the things I like, while I'm working at AIG, is how they treat the employee! Even you are new they treat you as one of the Family and that is the reason why I last with the company for almost 8 years.
    The challengesI lived in Mandaluyong City and AIG located in Alabang, so every day I really struggled with traffic.
    1 person found this helpful
    5.0
    Customer service representative
    Nov 2020
    Cubao Quezon City Metro Manila1 to 2 years in the role, former employee
    Best company I've worked for so far.
    The good thingsBenefits - 20% night diff, weekends off, HMO with 3 dependents (all in Day 1), following US Holidays with Discretionary leaves.
    The challengesGrowth. The accounts are very stable since it is an in-house company. But career opportunities are rare.
    5.0
    Business process analyst
    Sep 2020
    3 to 4 years in the role, former employee
    This company will surely develop your personality. They will always provide training and seminar for personality development. It will help you to become a good leader and the best employee.
    The good thingsI enjoyed everything in this Company. It helps me to grow and improved my personality as the best employee.
    The challengesDealing with different schedules helped me to become the best in time management.
    5.0
    Business process analyst
    Aug 2020
    3 to 4 years in the role, current employee
    Good working environment
    The good thingsYour colleagues. The fun of working together
    The challengesThe pressure and stress of workloads
    5.0
    Business Process Assocate
    Aug 2020
    1 to 2 years in the role, current employee
    It's okay especially for newbies you will learn a lot.
    The good thingsThe benefits they gave from you to your family.
    The challengesI think the only problem here is the Training. They are not detailed enough so you really have to learn how to work with minimum supervision.
    4.0
    AP associate
    Jul 2020
    1 to 2 years in the role, former employee
    Recommendable for career growth
    The good thingsI can say that AIG has been my springboard to new learning and career growth. We always have trainings available to help us in our current role. The environment is also welcoming and very friendly. The benefits are very helpful as well for me and my family.
    The challengesIf you start your career here, your salary will be minimal but a little bit higher than other BPO. Also, promotion might be a difficult thing to grasp.
    5.0
    Systems analyst
    Jul 2020
    7 to 8 years in the role, current employee
    Great company to work for!
    The good thingsAIG values diversity in its employees and provide equal opportunities. It is a very good place for career advancement. They provide everything employees need to perform their job well. They offer competitive salary package along with great benefits and perks an employee will surely enjoy it will make them give 101% to do their job. AIG felt like a second home for me for the last 6 years. Thank you AIG.
    The challengesI wish they could provide more on the training and upskilling department as it will surely help employees get up to date with the industries latest best practices and technologies.
    4.0
    Ops Reporting Analyst
    Jul 2020
    5 to 6 years in the role, current employee
    Well balanced company that cares for thier employees
    The good thingstheir overall compensation is great
    The challengesMy salaray is not that high compared to others. it's a shame, i love to work for this company but I have to earn more.
    5.0
    Associate Manager
    Jun 2020
    7 to 8 years in the role, current employee
    AIG cares for its employees
    The good thingsThis company takes care of its people, values work like balance and the safety of its employees.
    The challengesStarting pay is low, but you get appraised yearly
    4.0
    Business Processing Associate
    Mar 2020
    5 to 6 years in the role, former employee
    A very nice workplace and friendly workmates.
    The good thingsSupervisor is very understanding. Workmates are very friendly to new hires. Work life balance. Team activities every year.
    The challengesTraveling from home everyday for almost 3hours.
    4.0
    Customer representative
    Jan 2020
    Less than 1 year in the role, former employee
    if having a Work-Life balance it is better to work here
    The good thingsPerks and benefits with high salary have makes me motivated to work every day with an environment and colleagues that is light.
    The challengesThe company is goal oriented. and for me that makes it hard to achieve if the goal is to high to achieve individually.
    1 person found this helpful
    3.0
    Operations specialist
    Jan 2020
    7 to 8 years in the role, former employee
    Routine job for people who love to settle
    The good thingsThey provide a very good HMO coverage for me and my dependents
    The challengesPoor management skills of the supervisors and less consideration for the staff
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