411 BPO
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    411 BPO
    (16 reviews)
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    Company Reviews

    Working at 411 BPO

    4.116 ratings in total
    5
    9
    4
    2
    3
    3
    2
    1
    1
    1
    82%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends
    Work/Life balance
    4.1(16 ratings)
    Career development
    3.8(16 ratings)
    Benefits & perks
    3.8(16 ratings)
    Management
    3.4(16 ratings)
    Working environment
    4.3(16 ratings)
    Ratings for 411 BPO are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 17 reviews sorted by most recent
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    most recent
    3.0
    Search Engine Optimisation Specialist
    Oct 2025
    Cebu City CebuLess than 1 year in the role, former employee
    Thank you for the opportunity, but 411 needs to rethink strategies that are genuinely fair to all.
    The good thingsThe company provides complete benefits for Philippine workers and offers a convenient work-at-home setup, which makes it easier to manage personal and professional responsibilities.
    The challengesThe daily workloads can be overwhelming, especially with the Megatron tool requirements that do not always consider real-life challenges like unstable internet connections in the country. There's no overtime pay even if tasks extend beyond regular hours, and the strict Time-Doctor setup is often overlooked just to finish the day's quota. Another concern is the use of black-hat SEO practices, such as fake reviews and testimonials, which may boost rankings short term but don't align with long-term growth or my personal values of honesty and integrity.
    4.0
    Account receivable
    Nov 2022
    Cebu City Cebu3 to 4 years in the role, current employee
    I have a good experience. I learned a lot from this company despite the disappointments.
    The good thingsIncentives and colleagues.
    The challengesThe management and mishandling of taxes
    5.0
    Sales consultant
    Jun 2022
    Less than 1 year in the role, current employee
    411 is a great place to work
    The good thingsExcellent Team Great work Environment Helpful Leadership Fair pay including Incentives
    The challengesQuotas as in all sales jobs and the stress that entails
    3.0
    Content writer
    Mar 2022
    1 to 2 years in the role, former employee
    Encourages creativity
    The good thingsI enjoyed the environment, the people that I worked for, and my workmates. The job was pretty much simple, you'll just have to write an average of 8-10 articles per day. There's a plus when you write more than that if you write for an average of 14-20 articles per month.
    The challengesI had difficulty dealing with the higher-ups, although my direct supervisors were pro-employees, yet most policies were too inconsistent that it is hard to keep up.
    5.0
    Account receivable
    Mar 2021
    Cebu Central Visayas5 to 6 years in the role, former employee
    A nice place to start your career
    The good thingsFriendly people and a fun place to work at.
    The challengesThe management needs to be improved.
    3.0
    Quality assurance
    Feb 2021
    Mandaue City Cebu3 to 4 years in the role, current employee
    Job is both challenging and easy - somewhere in the middle.
    The good thingsVacation leaves and schedule requests permitted.
    The challengesLow compensation, HR department not competitive.
    5.0
    Subject Matter Expert and Nesting Mentor
    Feb 2021
    Cebu City Cebu3 to 4 years in the role, current employee
    One of a kind and present always is the opportunity for growth!
    The good thingsThe management, staff and employee, environment and work-life balance
    The challengesNo challenges at all that cannot be resolved by the management
    5.0
    Customer service
    Sep 2020
    Less than 1 year in the role, current employee
    It was a great experience.
    The good thingsI was molded into someone who is able to do things I never thought I could do. Like I was able to close a deal over the phone, to our customers.
    The challengesI was never a sales person. Maybe that's what makes it hard. But people in our department and our team are extremely supportive.
    2.0
    Quality assurance
    Aug 2020
    1 to 2 years in the role, former employee
    Salary always delay, Update Information post always late
    The good thingsNice Team Team very talented Fix rd weekend
    The challengesSalary always delay One of the HR very toxic Late Information received Salary very low No bright future No salary Increased
    1 person found this helpful
    5.0
    Customer services
    Jun 2020
    Less than 1 year in the role, current employee
    work with Sat Sun fixed rd, great working environment and mgt
    The good things:) ai love it here, fixed rd, great working environment and management
    The challengesas long as I am consistent with my scores
    4.0
    Content writer
    Oct 2019
    1 to 2 years in the role, current employee
    Great Company for Transitioning Individuals
    The good thingsThis company is a great company to work for especially if you are transitioning or you are still in school (i.e. law or masters). While the standard working hours is from 10 am-7 pm, you can actually choose a time to log in to work somewhere around 8 am up until 12pm which is what makes it perfect for those who are still in school. Time adjustments are also allowed as long as you book it at least a day ahead. Pay is also relatively high for a content writing job. Quotas are also not that difficult to achieve. It is very much achievable as long as you are able to budget your time properly. In our department, everyone is mostly chill and do not really give an F about what it is that you might be doing as long as you stick to what is being asked and that you are able to achieve your goals by the end of the month. Apart from the basic salary, an attendance bonus is also given to all employees. As long as you do not go beyond 3 lates and 1 absent, you will be able to get the AB. Incentives are also by tier and can actually encourage writers and QAs to do more in order to earn more.
    The challengesCareer growth for content writers and QAs is very limited which is what makes it a job that's great for transitioning only.
    5.0
    Quality Assurance Analyst
    Oct 2019
    Less than 1 year in the role, current employee
    The Best BPO Company entire region
    The good thingsI'am a PROUD employee working in this firm. Because this is an AMAZING BPO company. We have AMAZING CEO, AMAZING DIRECTORS, AMAZING Supervisors, AMAZING employees!!! and here I am an AMAZING QA Analyst. Come Join us for your brighter future. 411 Locals takes care of us very well as an employee and in return, that's how we take great care of their business! 411 Locals takes CARE of US . They don't SCARE. Join Us. See the big difference.
    The challengesNeed to make the production floor more colder like 15 degrees Celsius.
    3.0
    Quality Assurance Manager
    Aug 2019
    1 to 2 years in the role, current employee
    My 411 Experience.
    The good thingsWorking is less stressful than the usual BPO setting. The CEO is great!
    The challengesThe salary is low, some of the people you work with will be difficult to get along.
    1.0
    Content writer
    May 2019
    1 to 2 years in the role, current employee
    Salary always late.
    The good thingsNo strict breaks and dress codes.
    The challengesQuantity over Quality Mantra. No work-life balance No appraisals. Salary always late. No proper training for the content marketing team.
    1 person found this helpful
    5.0
    Online Marketing POC
    Mar 2019
    3 to 4 years in the role, current employee
    Awesome
    The good thingsGreat career advancement
    The challengesWorking with people from other departments
    1 person found this helpful
    5.0
    Online marketing consultant
    Jan 2019
    1 to 2 years in the role, former employee
    Worked as an LGS and peomoted as an OMC .
    The good thingsEnvironment and Managers .
    The challengesNothing so far . There are some challenges in closing the deals but team leads and managers didnt leave us behind and provided us complete support .
    1 person found this helpful
    5.0
    Spanish OME
    Mar 2018
    Great place to work with, Nice and cool bosses :)
    The good thingsNice environment, lenient and cool people
    The challengesVery slow when it comes of processing of ID's
    1 person found this helpful
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