Technical Support
Resolve technological issues and provide guidance on the use of software and hardware for customers or employees.
Job opportunities
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Jobs in Jobstreet right nowJob growth
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In the last yearSalary
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Typical monthly salaryJob satisfaction
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Job opportunities
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Jobs in Jobstreet right nowSalary
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Typical monthly salaryJob growth
-
In the last yearJob satisfaction
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On this page
- What's it like to be a Technical Support?
- Latest Technical Support jobs
- Top skills and experience for Technical Supports
- Technical Support role reviews
What's it like to be a Technical Support?
Technical Support staff are integral to any organisation that relies on technology, providing assistance and maintenance to ensure efficiency and seamless workflow. They troubleshoot and resolve issues relating to hardware, software and network systems. They may provide technological support to both customers and internal staff members, helping to maintain the usability of products and systems. A professional in this career can work across several industries, including information technology services, telecommunications and financial services.
Tasks and duties
- Providing technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
- Responding to queries either in person or over the phone and maintaining a record of technical support calls.
- Training computer users on how to properly use new computer hardware and software.
- Installing, modifying and repairing computer hardware and software.
- Running diagnostic programs to resolve problems.
- Updating and maintaining knowledge base articles to help both internal staff and customers in solving common issues.
- Testing and evaluating new technology and assisting the team in product development and improvement.
Compare your salary
Find out how your salary compares with the average salary for Technical Supports.Latest Technical Support jobs on Jobstreet
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Technical Support employers on Jobstreet are looking for job seekers with expertise in the following areas. Hardware
Troubleshooting
Microsoft Windows
Customer Service
Customer Interaction
Consumer Electronics
Communication Skills
English
Technical Support
Internet Literacy
Helpdesk Support
POS Software
Ticketing
Installation
Contact Centre Services
Local Area Network
Business Process Outsourcing
Printers
Technical Aptitude
IT Technical Support
Source: Jobstreet job ads and Jobstreet Profile data
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Latest Technical Support reviews
Jun 2023
When it rains look for rainbows, when it's dark look for stars, If you're a technical support - you are the rainbow and stars
Reviewer's QualificationBachelor of Information Technology
Experience5 – 9 years
Organisation sizeLarge (200+ employees)
SpecialisationInformation & Communication Technology
The good thingsThe good things
This role will enhance your problem-solving and critical-thinking skills, which you can apply in real-life situations as well. It will push you to learn new things and explore other f...
The challengesIt might affect your work-life balance since you'll be in a shifting schedule most of the time and working during the weekends. However, you can always find a way to cope with the rotating schedules, ...
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Jun 2023
Super agent
Reviewer's QualificationBachelor of Science (Hotel Management) (Honours)
Experience1 – 4 years
Organisation sizeLarge (200+ employees)
SpecialisationCall Centre & Customer Service
The good thingsTechnical support sales and customer service all in one. Job security is low due to sales and sales redflags are very broad depending on the reviewer/Q.a specialist
The challengesPolitics and non calibrated coaches/team lead due to external hiring
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Source: Jobstreet role reviews
Jobstreet has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.Jobstreet collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through ph.jobstreet.com
