People and Partnerships Senior Manager (Sr. Operations Manager - BPO)

Discover your 100% YOU with MicroSourcing!

Position: People & Partnerships - Senior Manager (BPO Sr. Operations Manager)

Location: MOA, Pasay City

Work setup & shift: Onsite / Dayshift


Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

• Career Growth: Take advantage of opportunities for continuous learning and career advancement.

• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

The Senior Manager for People & Partnerships is responsible to oversee the operation of the assigned clients and ensure the quality delivery of the Microsourcing services. Assist the clients in the setup of their Philippines operation and drive growth in the client operation. The Senior Manager is also responsible to oversee the delivery center of Microsourcing and assuring that the site is well-maintained and meets all regulatory requirements.

 Key Responsibilities and Accountabilities 

 Strategy:

• Responsible for overseeing a set of specific clients and delivering the following: EBITDA, Client Growth, Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score. 

• Assist the clients in setting up their Philippines operations and implement performance management, rewards and recognition, engagement activities, employee development plans and business continuity.

• Oversee the People & Partnerships Team composed of Account Managers and Specialists and ensure their continuous development to be the best partner of the clients in running their operation. 

• Provide input to Mancom in the creation, development and improvement of policies and processes that will help in improving the company.

Growth and People & Partnerships:

• Expand the size of operation of the clients by closely working with them and understanding their business needs. Assist in reviewing their operation- structure, processes, policies and introduce necessary improvements.

• Deliver the growth targets for both existing and new clients. Continue to identify opportunities for growth.

• Oversee the operation of the different departments responsible for the delivery of the services in the site.

Cost and Site Management:

• Maintain account details, keep track client requests and provide inputs to client billings that are accurate and on time. 

• Oversee the upkeep, improvements and ensure compliance of the sites to health, safety and other regulatory requirements.

• Oversee the seat allocation and planning for the client operation in the sites. 

• Plan and oversee site renovation based on agreement with the clients. 

• Oversee disbursements of petty cash funds of the site.

Team Management:

• Mentor and develop the assigned P&P team to effectively manage workload, client and employee relationships and relationship with the rest of the management team.

• Mentor and develop skills and capabilities of the Management team catering to the clients 

• Work with the team in implementing a succession plan for the team. 

Health & Safety of our People

• Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.

• Complete all necessary training and compliance requirements and professional development opportunities. 

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as discussed with the immediate supervisor to meet the ongoing needs of the organization. 

Qualifications:

• Graduate of any Bachelor's degree, graduate studies will be an advantage

• At least 3-5 years experience as Operations Manager

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

• Excellent computer proficiency (MS Office – Word, Excel, Outlook and PowerPoint)

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

• Excellent written and verbal communication skills in the English language

• Dependable to be at work during assigned shifts and to complete work as expected

• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues

• Ability to work independently

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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