Global Ops COE - GM Fleet CRM/RLM Support Senior Analyst

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role

This role will be responsible for driving the successful implementation and adoption of Salesforce platform software. They will develop and maintain a GM Envolve operational support structure, handle SFDC business administrative tasks, and coordinate consistent processes between other business teams using Salesforce.  The ideal candidate is always looking for ways to improve a product or service to make it better, faster, more user-friendly and communicate the benefit.

What You’ll Do

• Data and Reporting

  • Maintain production data integrity through data audits

  • Create, manage, and maintain necessary Salesforce reports and dashboards  

  • Coordinate the delivery of insights to appropriate teams using new, existing or curated data

• User Management and Training

  • Assist in planning and facilitating new employee onboarding activities and departing employee off-boarding activities

  • Create, consolidate, manage GM Envolve Salesforce training, associated training resources and standard operating (desk) procedures

  • Collaborate with training department at GM Envolve (including other business units like OnStar and GM Energy) to develop and drive adoption plans for new capabilities, releases, and processes

• Sprint Planning and Support

  • Support gathering business requirements with technical teams leveraging agile development best practices; attend sprint retrospectives to ensure programs are completed with high standards

  • Tracking sprint plans, timelines and distributing release notes for business facing capabilities

  • Support new capabilities with training material (types TBD); bi-monthly deliverables that include job aids/how-to do something new that was launched

  • Managing a release calendar accessible for business with links to sprint plans

Your Skills & Abilities (Required Qualifications)​​ 

• 2+ Years Salesforce Experience

• 3+ Years Product Management Experience

• Unique combination of being business-minded and highly analytical

• Experience working with technical & functional resources and following an Agile based delivery methodology

• Ability to think critically, solve problems, make decisions and build trust across the organization

• Ability to guide team on multiple tasks and deliver results with aggressive timelines

• Excellent interpersonal skills, as well as excellent communication skills, verbal and written

• Demonstrate self-motivation and the ability to grasp concepts quickly

• Salesforce Certification a plus

What Will Give You A Competitive Edge (Preferred Qualifications)​ 

• Embrace data driven & customer insights to inform plans, launches, and iterations

• Highly proficient in oral and written communication skills 

• Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality

• Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations

• Desire to work in a complex and evolving environment and to bring an innovation mindset

• Comfort working in a fast-paced start-up technology environment is essential

• Strong computer software skills, especially Microsoft Office, including familiarity with MS Excel and MS PowerPoint

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-8••-•••-•580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.