Urgently Hiring! | Customer Service Associate | Travel Support | Ilocos
As a Customer Service Associate for our Travel Booking & Support Program in Ilocos, you'll manage stay date changes, cancellations, billing inquiries, refunds, and lodging complaints to ensure a smooth and seamless travel experience for our customers.
What you’ll bring to the table:
Provide clear and professional answers to Travel inquiries
Meet all productivity and quality requirements
Uphold company values in daily work
Achieve and maintain metrics and goals
You’re the perfect fit if you have:
Finished at least 2 years in college (or High School Graduate + relevant work experience)
Sales, Outbound Sales or Travel experiences are preferred
Excellent English written and verbal communication skills
Working knowledge on computers
Hands-on experience using AI tools (e.g., ChatGPT) and good judgement to verify outputs.
The good stuff coming your way
At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.
Paid training
Paid time off
Vision, dental, and health benefits
HMO + Dependent
Flexible scheduling based on program needs
Performance incentives on selected programs
World-class virtual support
Career development & advancement opportunities
Ensure your line stays open between 10 AM and 7 PM as our team may reach out.
Employer questions
- How many years' experience do you have in the BPO industry?
Company profile
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.
Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.
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