Security Analyst | L2 Support & Application Support | Hybrid | Day | Day 1 HMO

Resolve Complex Technology Risks Across Digital Service Operations

Secure, reliable digital operations depend on people who can connect application support, SQL troubleshooting, scripting, and security awareness. The Security Analyst will help protect critical systems, improve operational stability, and support global technology teams while building a long-term career through Emapta's top 1% experience for top 1% talent.

Job Overview

Employment type: Full time

Shift: Day Shift, Monday to Friday (7 AM - 4 PM), Weekends Off

Work setup: Hybrid, Makati; Onsite for the first 4 weeks, transitioning to a hybrid setup (2 days onsite per week)

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum 3 years of experience in IT Support, IT Operations, Application Support, or a Level 2 Technical Support role
• Experience supporting enterprise applications, billing platforms, customer management systems, or other business-critical applications
• Experience supporting IT infrastructure, including servers, storage, networking devices, and cloud environments
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience

Technical Skills

• Strong hands-on experience supporting Windows desktop and server environments, with working knowledge of Linux systems
• Proven experience administering Microsoft 365, including user management, licensing, and core services
• Working knowledge of Microsoft Azure and cloud platform administration; AWS experience is an advantage
• Strong SQL skills for troubleshooting, data validation, reporting, and application support
• Experience with scripting and automation using PowerShell, Python, Bash, or similar languages
• Proficiency in monitoring, alerting, and troubleshooting tools for system, application, and network management

Security & Identity Management

• Hands-on experience with Identity and Access Management (IAM), including user provisioning and access management
• Experience administering Microsoft Entra ID and Microsoft Intune
• Knowledge of security operations, access control, incident response, vulnerability management, and SIEM tools

Core Competencies

• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical, application, and security-related issues
• Excellent verbal and written communication skills, with the ability to explain technical concepts to technical and non-technical stakeholders
• Proven ability to collaborate across cross-functional teams and manage competing priorities
• Strong time management skills with the ability to perform effectively in a fast-paced environment

Your Daily Tasks

Security Operations & Incident Management

• Respond to IT and security-related incidents, alerts, and service requests within agreed service levels
• Monitor security alerts across endpoint, identity, cloud, and infrastructure platforms
• Log, track, and document incidents, investigations, and resolutions in the ticketing system
• Escalate high-risk security incidents while maintaining ownership and communication
• Implement security policies across Microsoft 365, Azure, Intune, and databases

Identity, Access & User Lifecycle Management

• Manage onboarding and offboarding processes with strong security controls
• Perform IAM tasks including account provisioning, access modifications, and privilege reviews
• Ensure timely removal of access for leavers and role changes
• Support MFA, conditional access, and identity security controls

End-User & Secure Deskside Support

• Provide Level 2 support via face-to-face, phone, email, and remote tools
• Diagnose and resolve hardware, software, OS, and endpoint security issues
• Assist with secure software installations and configurations

Application, System & Endpoint Security Support

• Support business applications with a focus on security and data protection
• Assist with endpoint protection, patching, and system hardening
• Support system changes and upgrades following security best practices
• Collaborate with application owners and security teams to resolve risks

Monitoring, Documentation & Continuous Improvement

• Monitor IT systems and security controls for stable and secure operations
• Maintain accurate technical and security documentation
• Identify opportunities for automation, process improvement, and security enhancements

Security, Compliance & Collaboration

• Ensure compliance with IT security policies, standards, and procedures
• Maintain strong security posture through access control and data protection practices
• Collaborate with IT Security and internal teams to support broader initiatives

Securing Connectivity in a Digital-First World

Our client is a forward-thinking telecommunications provider delivering innovative connectivity and digital solutions. With a strong focus on cybersecurity, reliability, and customer experience, they empower teams to support large-scale systems while maintaining secure operations. Their collaborative and high-performance culture creates opportunities for IT professionals to grow, innovate, and make a meaningful impact in a global environment.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!