ITSM Lead - URGENT
Lead the design, development, and implementation of ITSM frameworks, processes, and governance models from scratch.
Establish and manage core ITIL processes including Incident, Problem, Change, Service Request, Knowledge, and Service Level Management.
Develop ITSM policies, procedures, workflows, and operational standards to ensure consistent service delivery.
Drive ITSM tool implementation, configuration, and optimization (e.g., ServiceNow, BMC Remedy, Jira Service Management, ManageEngine).
Define and monitor Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs).
Employer questions
- What's your expected monthly basic salary?
- How many years' experience do you have as an IT Service Management Lead?
- How many years' experience do you have in an IT Project Management Role?
- What's the highest level of ITIL qualification you have completed?
Company profile
scendion is the AI-native disruptor reinventing how global enterprises build software for impact. Its engineering teams, powered by AAVA™, the company's proprietary agentic AI platform, deliver measurable business outcomes: accelerating growth, unlocking capital, and de-risking transformation. With 11,000+ engineering professionals and 10,000+ AI agents working across 12 countries, Ascendion delivers the promise of AI to more than a third of the Fortune 500.
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