Operations Manager
Lead the strategy. Elevate performance. Build a winning team.
We’re looking for an experienced Operations Manager who can drive performance, lead leaders, and build a culture of excellence in a fast‑paced, evolving environment.
✨ What You’ll Do
Oversee end‑to‑end operations and ensure KPIs, SLAs, and business goals are consistently achieved.
Identify workflow gaps early and implement proactive, data‑driven solutions.
Lead and develop Assistant Managers, Supervisors, and frontline teams.
Analyze trends, create action plans, and drive continuous improvement.
Collaborate with cross‑functional teams to ensure operational readiness and alignment.
✔️ What We’re Looking For
5+ years of leadership experience in BPO operations or service delivery.
Strong analytical and problem‑solving skills.
Excellent communication and stakeholder management.
Proven ability to lead teams in dynamic, evolving environments.
Experience launching or stabilizing new programs is a plus.
💼 Why Join Us?
You’ll influence operational strategy, champion performance excellence, and help shape the future of a fast‑growing service operation—while working with a team committed to innovation, quality, and continuous improvement.
📩 Apply Now!
If you’re a proven operations leader ready to make a high‑impact contribution, we’d love to hear from you.
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as an operations manager?
- How many years' experience do you have in BPO operations?
- How would you rate your English language skills?
- Do you have experience working within a lean agile team?
Company profile
ABOUT TELEPERFORMANCE
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.
The Group's 383,000 employees, based in 83 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$ 6.5 billion, based on €1 = $1.14) and net profit of €324 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 56,000 people in the country and operates around 40,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
From 2012 to 2020, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2021, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for four years in a row. This year, Teleperformance celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph
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