Learning and Development Manager
About PwC Acceleration Center Manila
We are a community of solvers with a clear mission: to empower PwC member firms in over 20 countries by delivering quality services in Trust Solutions (Assurance, Tax), Advisory and Business Services, thereby building trust and driving sustained outcomes for our clients.
Our team of over 3,000 professionals brings together a diverse range of talents, creating a workplace that promotes inclusivity, innovation, collaboration, and a strong dedication to providing excellent client service. Through My+, we offer a brand-defining people experience in the areas that matter the most: Well-Being, Total Rewards, Development and Community.
PwC Acceleration Center Manila has been certified as a Great Place to Work for two consecutive years, highlighting its exceptional work environment and employee satisfaction. The center's commitment to inclusivity and diversity is evident in its practices and policies, fostering a culture of collaboration and respect. Additionally, PwC Acceleration Center Manila has experienced significant employment growth, attracting and retaining top talent while providing ample career opportunities and professional development for its employees.
Our firm's evolution is a testament to our commitment to growth and transformation. We are continuously expanding horizons, leveraging tech-driven teams to deliver unparalleled client experiences and groundbreaking solutions. Together, we forge the path to endless possibilities!
ROLE SUMMARY
The Learning & Admin Manager oversees the Learning Administration team responsible for the end-to-end coordination and operational delivery of PwC’s learning programs. This role ensures that all learning activities — from scheduling and communication to reporting and evaluation — are executed with accuracy, efficiency, and a learner-centric mindset.
As a people leader and process owner, the Learning Admin Manager drives team capability, quality assurance, and process improvement, enabling the firm to deliver consistent, high-impact learning experiences at scale.
REPORTING
This position will report to the Talent Management Leader.
KEY RESPONSIBILITIES
Team Leadership & Development
Lead and develop a team of Learning Admin Associates, Senior Associates, and Admin Leads.
Set clear performance expectations and support ongoing development through coaching, mentoring, and feedback.
Monitor team capacity, balance workload distribution, and manage resource planning across multiple programs or Lines of Service.
Foster a positive, inclusive, and high-performing team culture that aligns with PwC’s values.
Operational Management
Oversee day-to-day learning operations, ensuring service levels are met in accuracy, timeliness, and learner satisfaction.
Serve as the escalation point for complex issues or delivery challenges.
Maintain visibility over all ongoing programs, ensuring that deadlines and quality standards are consistently achieved.
Review and approve key reports, rosters, and learning data to ensure integrity and compliance.
Process Improvement & Governance
Standardize and document administrative procedures and best practices.
Identify opportunities for process improvement, automation, or tool optimization.
Drive continuous improvement initiatives to enhance team productivity and service quality.
Ensure alignment with global L&D governance, policies, and audit requirements.
Stakeholder Partnership
Collaborate closely with Learning Leads, Program Managers, and other L&D functions to ensure seamless program delivery.
Provide operational insights and recommendations that enhance the learner experience.
Represent the Learning Admin team in meetings and planning sessions with internal stakeholders.
Communicate effectively across multiple LoS or project teams to ensure alignment and issue resolution.
Reporting & Insights
Monitor and analyze operational metrics (e.g., SLA adherence, error rate, turnaround time, satisfaction scores).
Use data to identify performance trends, bottlenecks, or areas for optimization.
Prepare regular operational reports and updates for senior leadership review.
QUALIFICATION REQUIREMENTS
Educational Background
Bachelor’s degree in Human Resources, Business Administration, Education, or related field.
Essential Requirements
5–8 years of experience in learning operations or administration, with at least 2–3 years in a leadership or supervisory capacity.
Prior experience managing teams in a shared services or professional services environment preferred.
Technical Skills
Proficiency in Microsoft Office (Excel, Outlook, PowerPoint).
Strong working knowledge of Learning Management Systems (e.g., Cornerstone).
Data analysis and reporting proficiency.
Familiarity with process improvement frameworks (Lean, Six Sigma) preferred.
Behavioral Skills
Strong leadership, coaching, and interpersonal skills.
Excellent planning and organizational ability; able to manage multiple priorities.
Strategic and analytical mindset with attention to operational detail.
Effective communication and stakeholder management at various levels.
Change agility and commitment to continuous improvement.
Preferred Experience / Skills
Proficiency in Alteryx, PowerBI, PowerApps
Employer questions
- Do you have a Bachelor Degree?
- How many years' experience do you have as a Learning and Development Administrator?
Company profile
About PwC Acceleration Center Manila
PwC Acceleration Center Manila is an extension of various PwC firms across the globe enabling sustainable growth and operational excellence by providing seamless Assurance, Tax, Advisory and Business support services to our clients in more than 20 countries. We have positioned ourselves to serve our global clients with distinction and help grow their business. As an Acceleration Center, we support and make more possible for the PwC territories we service by providing:
Fully-integrated team members that engage and drive collaboration between all those involved in various engagements,Access to top talent that delivers high quality services, promotes efficiencies in the audits and gives exceptional client experiences, andDigital and automation tools that allow our teams to create future-ready solutions for our clients.
When you join PwC AC Manila, you’re taking the first step towards your international competency as a professional. We help build the global acumen and skills you need to grow your career and deliver value to our PwC member firms across the network. We will equip you with the latest technologies to enhance your digital skills and knowledge. A role in our Acceleration Center will give you the opportunity to work with some of the best minds in the country and be part of the global network where PwC staff from all around the world are actively sharing their ideas and working closely with each other.
Why PwC AC Manila?
Global experience and relationships
We collaborate and share through working with different engagement teams across different territories. We welcome ideas from different perspectives, which will help provide solutions and at the same time help build the relationship between our teams and our clients.
Work/Life Alignment
We highly value the time of our employees to make sure that they can attend to their personal needs and achieve their personal goals without compromising their work. Our culture allows them to book time-off, spend most of their weekends with their families and friends and enjoy the holidays. Our wellness initiatives & people engagement activities also support our commitment in this area.
Inclusive culture
We support an environment where all our people receive equal opportunities regardless of the colour of their skin, sexual orientation, gender identity, religious beliefs, disabilities or other differences.
Learning & development programs
We invest significantly on continuous learning, digital upskilling, coaching and business acumen programs that provide fast, easy and more personalised learning opportunities to upskill our people. This also enables an effective transition to new ways of working and leading.
Commitment to community
Through our Corporate Social Responsibility initiatives, our professionals extend our values of ‘Care’ and ‘Working together’ beyond the boundaries of our organisation to make a positive, sustainable impact on society and the environment.
Career growth
With the continuous evolution of the work that we cater to our clients, varieties of opportunities were opened up for our employees from building their capabilities to become subject matter experts and future leaders of the AC. Take your career to the next level. Unlock global opportunities for personal and professional growth at PwC Acceleration Center Manila.
Benefits:
Laptop and other accessories needed for work will be providedInternet and Electricity Allowance (applicable only in WFH setup)Clothing and Laundry AllowanceMeal Allowance and Rice SubsidyHMO and Life InsurancePerformance BonusBusy Season TreatsStaff Exchange ProgramSecondment OpportunitiesTrainings, Seminars, and Employee Engagement ActivitiesCPA Licensure Exam sponsorship (applicable to BS Accountancy graduates only)
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