Korean Bilingual (Customer Service) | Quezon City
This role supports global map operations for a leading search engine company. Associates are responsible for moderating listings, ensuring accuracy, and meeting turnaround times. The Manila site operates as a backup to Hyderabad, handling multiple projects. Korean bilingual capability is required to support language‑specific tasks and cultural context.
Job Description:
· Moderate map listings with >98% accuracy
· Complete tasks within defined SLA/TAT timelines
· Handle inbound/outbound calls with professionalism
· Track and manage personal performance metrics
· Exercise judgment to ensure correct information is updated on maps
· Aim for 100% user satisfaction and zero escalations
· Identify areas of opportunity and escalate to supervisors
· Flexibility to work graveyard shifts and weekends
Qualifications:
· At least 2nd year college completed
· Comfortable working with explicit/sensitive content
· Proficient in MS Office; typing speed of 30 WPM
· Fair knowledge of Google Maps navigation and geography
· Excellent communication skills in English and Korean; strong cultural awareness
· Strong analytical, search, and customer service orientation
· Willing to work onsite in Quezon City, Metro Manila, in 24×7 rotational shifts
Company profile
About Cognizant
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Our associates—connected by our global delivery network—are committed to using their strategic insight, technology expertise and deep industry and business process experience to help clients harness the forces shaping the future of work.
As one of the fastest growing companies in the Philippines, our clients continually benefit from our award-winning client-first culture. We deliver a distinctly superior experience to our clients by nurturing strong relationships, continuing our investments in industry-leading processes and building strong local teams and capabilities.
We deliver on our commitments by embodying our six Cultural Values namely Customer Focus, Passion, Collaboration, Integrity, Transparency, and Empowerment.
We are gratified that our passion for building stronger businesses is consistently recognized by independent sources and customers. Recent accolades include:
Ranked #185 on the Fortune 500 (July 2021)Ranked #524 in Forbes Global 2000 (May 2019)Named in the list of Financial Times Leading Management Consultant (Jan 2019)Ranked #461 in Forbes America's Best Employers (April 2019)Named among World’s Most Admired Companies by Fortune (Jan 2019)Ranked #483 in Forbes the Best Employers for Diversity (Jan 2019)Ranked #87 in Forbes Top 100 Digital Companies (Sept 2018)ICT Awards Best Company of the Year (2018)ICT Awards Best Company for Health Innformation Management Services (2018)ICT Awards Best C-Suite Team of the Year (2018)
Recruitment Sites:
2nd Floor Science Hub Tower 4 No. 110 Campus Avenue, McKinley Hill Fort Bonifacio, Taguig City 11th Floor Vector 3 Bldg. Northgate CyberzonE Alabang, Muntinlupa City 11th Floor Skyrise 4 Bldg. Block 2 Lot 4 Cebu IT Park Lahug, Cebu City Ground Floor Giga Tower Bridgetowne, Libis Quezon City
Telephone number:
World Headquarters
500 Frank W. Burr Blvd.
Teaneck, NJ 07666
USA Phone: +1 201 801 0233
Fax: +1 201 801 0243
Toll Free: +1 888 937 3277
European Headquarters
1 Kingdom Street
Paddington Central
London W2 6BD
Phone: +44 (0) 20 7297 7600
Fax: +44 (0) 20 7121 0102
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