Customer Service Associate - Sta. Rosa Site
Customer Service Representative (Work-In-Office)
Welcome to a Great Place for Great Careers!
At iQor, our Customer Service Representatives are more than voices on the phone—they’re the people customers trust for answers, support, and solutions. Here, every call is a chance to make a difference, whether it’s solving a problem or creating a moment of care.
From your very first day, you’ll be supported by a team that’s committed to helping you grow. Along the way, you’ll build new skills, enjoy benefits that matter, and shape a career that opens the door to a brighter future.
What Your Day-to-Day Looks Like
As a Customer Service Representative, you will:
Take inbound calls with energy, empathy, and professionalism.
Connect with customers, listen closely, and offer the right solutions.
Build trust with clients and teammates by being dependable and supportive.
Handle customer needs with care, aiming to resolve issues on the first call.
Deliver excellent service while learning how to meet customer experience goals.
Share product knowledge in a clear, friendly way that helps customers.
Who We’re Looking For
At least High School/Senior High graduate
Strong English communication skills
Customer service or BPO experience is a plus, but not required
A positive, dependable attitude with a willingness to learn
Comfortable using a computer and navigating online tools
Why You’ll Love Working at iQor
Competitive pay and allowances with monthly incentives.
HMO benefits for you, plus options to enroll up to 5 dependents.
Up to 30 days of paid leave annually (with up to 21 days convertible to cash).
Night differential pay, group life insurance, and free onsite medical care.
Training, coaching, and quarterly appraisals to support your career growth.
Ready to build great careers for success? Click ‘Proceed’ to start your journey as an iQor Customer Service Representative!
Company profile
To empower people with technology, creating happy employees that deliver the world’s most sought-after customer experiences.
iQor is purpose built to create smiles
We engineered our CX private cloud technology platform to support diverse business needs on-demand through the promise of a people first culture and innovative technology. We offer real people, performance excellence, and amazing technology that evolves at the speed of happiness.
World Class Leadership
We are guided by a strong, diverse group of professionals who are invested in our customers, employees and owners. With their deep industry experience and proven track record of innovation, client service, and cutting-edge use of analytics and technology solutions, they help create new sources of value for our clients.
Believe in our culture
Our partners entrust us with their most precious relationships and look for us to share the same passion and enthusiasm for the brand as they do. This is the best part of our job. While we have our own culture and identity, we welcome our partners' cultures into our lives and share the same experiences to ensure the promise and quality they have come to expect from iQor are present within each interaction.
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