Claims Processor – Insurance Back Office Support

Claims Processor – Insurance Back Office Support

Onsite Ortigas | Night Shift| Full-Time

Build your career in claims administration by supporting accurate documentation, timely coordination, and quality execution. In this role, you will help manage day-to-day clerical and claims support activities while coordinating with internal and external stakeholders.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

As a Claims Administrative Assistant, you will support the day-to-day clerical duties of Claims Management Services by maintaining accurate documentation, coordinating pending tasks, and helping ensure claims processes are completed with urgency, quality, and professionalism.

WHAT YOU’LL DO

• Claims Documentation and File Management - Review, upload, scan, and organize claims-related documents accurately. Maintain file notes and ensure claims information is updated based on established procedures. Support proper claim setup by entering required details into the claims system.

• Back Office Processing - Process administrative tasks related to claims, bills, invoices, correspondence, emails, mail, and incoming faxes. Monitor assigned queues, voicemail, and pending tasks to ensure timely handling. Follow documented workflows, quality standards, and internal procedures.

• Adjuster and Stakeholder Support - Provide timely updates to adjusters, leaders, clients, claimants, doctors, and other stakeholders. Review available documentation first before escalating questions or requests for assistance. Act on adjuster instructions with urgency, accuracy, and quality.

• Compliance and Quality Execution - Handle customer, claims, and business information in line with privacy and compliance expectations. Support quality checks, exception reporting, and process accuracy. Help ensure commitments and action items are completed within expected timelines.

A BIT ABOUT YOU

• At least 1 year of experience in back-office processing, administrative support, claims support, insurance, healthcare, legal, finance, or BPO operations.

• Comfortable handling documents, emails, queues, system updates, and data entry.

• Able to follow detailed instructions, standard procedures, and quality requirements.

• Can review information carefully before escalating or taking action.

• Able to communicate professionally with internal teams and external stakeholders.

• Comfortable working onsite and supporting a shifting or night shift schedule, depending on business need.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

1. HMO coverage for you and your family

2. Epic Yearly Kick-Off Parties with major giveaways

3. Recognition through our Value Awards — we celebrate your wins

4. Real career growth with opportunities for internal promotions

5. Meaningful work with talented and supportive teams

Your future matters:

1. 900+ internal promotions every year

2. Access to 2,700+ leadership training courses

Extra rewards along the way:

1. 14th Month Pay after 5 years of continuous service

2. Employee Referral Program — earn up to ₱42,000 per successful hire

3. Enjoy work-life balance:

4. 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash

5. Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Curious and Clever: Smart questions spark smart solutions

Entrepreneurial Energy: Think like an owner. Solve like a founder

Fast with Intent: We move fast and deliver real results

Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!