Commercial Access Administrative Specialist I Work from Office

We’re Hiring: Commercial Access Administrative Specialist!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for an Commercial Access Administrative Specialist to General Manager to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Commercial Access Administrative Specialist
Work Arrangement: Work from Office
Location: Philippines - Mabalacat (Pampanga)
Schedule: Night Shift

Job Description:

• Engage daily with clients

• Provide excellent customer service for existing clients

• Represent the brand in a positive way

• Act as a point person for all clients when attending to their needs

• Follow up on customers' quotes

• Develop business relationships within client accounts through regular meetings, phone calls, and networking events

Key Responsibilities:

• Engage daily with clients

• Provide excellent customer service for existing clients

• Represent the brand in a positive way

• Act as a point person for all clients when attending to their needs

• Follow up on customers' quotes

• Develop business relationships within client accounts through regular meetings, phone calls, and networking events

Qualifications and requirements:

• Satisfactory problem-solving skills to help resolve customer complaints or needs

• Excellent verbal and written communication skills to communicate product ideas to clients

• Strong customer service and interpersonal skills for dealing with different types of customers and clients

• Time management and multitasking skills in order to handle multiple tasks and clients at once

• Serve as the main point of contact in all matters related to client concerns and needs

• Build and strengthen client relationships to achieve long-term partnerships 

• Maintain accurate client records, keeping track of any contract updates, and renewals

• Work with sales and other internal teams to ensure KPIs are being met

• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

• Advanced motivational and negotiation skills

• Strong organizational skills and attention to detail

Perks & Benefits (Work From Home/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment  

• Flexible leave credits which may be used for vacation, emergency and sick leaves  

• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  Superb and exciting Mid-Year Parties – with items to give away and cash prizes!  

• Endless opportunities for career advancement  

• Annual Performance Review with Salary Increase  

• We set you up for success with a company-provided PC/Laptop and fiber internet connection  

• Tech-on-wheels Support  

• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues  

• International career growth and connections  

• Unlimited cash incentives for hired referrals  

• Mental Wellness Employee Assistance program through Lifeworks  

• In-house psychiatrist available to support employees' well-being  

• Become part of the Employee Share Units program  

• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
  
  Cloudstaff : Build Your Career, Anywhere
  Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
  
  Why Cloudstaff is the #1 Workplace?
  • Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
  • Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
  • Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
  
  **To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**