Team Leader for Travel Account | EXL Cebu

BPO Team Lead for Travel Campaign with at least 2 years GDS experience for Travel Account

Responsibilities

• Evaluates current processes and recommend improvements to gain efficiencies.

• Provides strategic direction to area of business for critical business decisions.

• Initiates and leads standardization, improvement, re-engineering / cost effectiveness initiatives.

• Identifies and implements revenue generation opportunities.

• Works in diverse challenging environment and offer consultation & define the business requirements.

• Leads change management efforts and share best practices with team and build diverse talent.

• Delivers high quality standards across the processes and projects.

• Adheres to Controls and compliance as per company policy and norms.

Qualifications

• Skills Technical Skills

• Knowledge of MS Office Applications.

• Proficiency in GDS (Sabre, Apollo, Amadeus, etc.).

• Process Specific Skills

• The candidate should have a basic understanding of travel industry terms.

• Soft Skills (Desired)

• E2E Travel Process knowledge.

• Self Starter with ability to multitask.

• Willing to work in 24 x 7 atmosphere.

• Soft Skills (Minimum)

• Excellent communication skills, Written and oral.

• Result focus and self-driven.

• High on flexibility.

• Good in Multi-tasking and Time Management.

Required Skills

• Business Requirements