Telecommunication Technical Support Specialist | Onsite | Day Shift | Day 1 HMO

Resolve NBN Issues for Australia's Connected Homes

The Telecommunication Technical Support Specialist brings clarity, speed, and confidence to customers relying on essential telco services across Australia. This role supports a premium telecommunications provider through precise technical guidance, strong customer care, and long-term service excellence, while building a global career with Emapta's top 1% talent experience.

Snapshot

Employment Type: Full time

Shift: Day shift, consecutive off

Work Setup: Onsite, Makati / Ortigas

Benefits

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Prime office location in Ortigas / Makati with easy access to MRT stations, restaurants, and banks
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• At least 1 year of experience handling NBN Technical Support in a BPO environment
• Required experience in NBN support
• Bachelor's degree in any field, at least 2 years of college, or a 2-year Technical, Vocational, or Associate degree
• Preferred experience in Australian Telco
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Self-motivated and proactive approach to work
• Ability to work independently
• Familiarity with CRM or related tools
• Adaptability to changing market conditions and customer needs
• Understanding of customer behavior and market trends
• Passion for exceptional customer service and continuous learning

Responsibilities

• Foster positive customer relationships and build strong rapport
• Respond to customer inquiries promptly and accurately
• Use CRM knowledge to manage tickets and documentation effectively
• Address customer inquiries and troubleshoot technical issues through phone, email, and chat
• Maintain strong knowledge of company products and services
• Provide clear and effective solutions through written and verbal communication
• Demonstrate excellent communication skills in every customer interaction
• Manage multiple tasks and priorities efficiently
• Handle NBN-related concerns with accuracy and urgency
• Document all customer concerns and inquiries properly in the system
• Support ad-hoc tasks as needed

About the Client

Our client is a premium Australian telecommunications provider based in South Melbourne, delivering nbn®, phone, mobile, modem, and business-grade Ethernet solutions to homes and businesses. Proudly Australian-owned and part-owned by Commonwealth Bank, they combine deep industry expertise, customer-focused service, and future-ready technology to simplify connectivity. Their team is known for clear, jargon-free support and reliable solutions that help Australians stay connected with more service, more simplicity, and more value.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!