WNS
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    WNS
    (378 reviews)
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    Company Reviews

    Working at WNS

    4.3378 ratings in total
    5
    223
    4
    87
    3
    42
    2
    7
    1
    19
    90%
    Rate salary as high or average
    89%
    Employees recommend this employer to friends
    Work/Life balance
    4.2(378 ratings)
    Career development
    4.1(378 ratings)
    Benefits & perks
    4.0(378 ratings)
    Management
    3.9(378 ratings)
    Working environment
    4.2(378 ratings)
    Diversity & equal opportunity
    3.6(12 ratings)
    Ratings for WNS are shared as-is from employees in line with our community guidelines

    reviews

    Showing 27 reviews for Quezon City Metro Manila
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    5.0
    Assistant Manager - Operations
    Oct 2025
    Quezon City Metro Manila8 to 9 years in the role, former employee
    I had a great experience professionally and personally during my 8 years in this company.
    The good thingsMy managers helped me become the leader that I am today by enrolling me to different L&D training and through coaching and feedback. I learned a lot about the in's and out's of the business.
    The challengesThe thing that I didn't like is the appraisal you get when you are internally promoted. Internally promoted team members' salary are always lower than that of externally hired with the same position.
    1 person found this helpful
    1.0
    CSR
    Aug 2025
    Eastwood Quezon City Metro ManilaLess than 1 year in the role, former employee
    I was deeply disappointed by the lack of support I received during a critical time. Despite reaching out with a simple question, I was left without answers, especially when I was dealing with a foot injury and needed clear guidance. Instead of offering help, I was expected to figure things out on my own. If you're unfamiliar with their processes or the location of their office, don't expect assistance, they won't respond to your queries, even if it means missing your first day. Excuses were given instead of real solutions. To make matters worse, the training team came across as rude and shared conflicting information compared to what the recruitment team provided. Overall, a frustrating and disheartening experience.
    The good thingsFast process, but that's about it
    The challengesDisoriented departments and no coordination, HORRIBLE EXPERIENCE!
    2 people found this helpful
    3.0
    Senior Quality Analyst
    Jul 2025
    Quezon City Metro Manila2 to 3 years in the role, former employee
    A lot of good but mostly bad
    The good thingsMy team mates were all great
    The challengesManagement Sucks doesn't care about employees. They say that they do but but they actually dont
    5.0
    Customer Service Representative
    Mar 2025
    Quezon City Metro Manila1 to 2 years in the role, former employee
    A supportive and beginner-friendly environment that fosters growth, despite the occasional challenges of handling high volumes of tasks.
    The good thingsWhat I like the most is how beginner-friendly it is, with a simple account setup and a comprehensive month-long training. The supportive environment ensures that any questions are promptly answered, and the friendly colleagues contribute to both professional and personal growth.
    The challengesThe main challenge is the occasional exhaustion caused by long queues and numerous issue-related tasks, which can be overwhelming at times.
    1 person found this helpful
    2.0
    Operations Associate
    Dec 2024
    Quezon City Metro Manila1 to 2 years in the role, current employee
    We didn't get enough support from the management/HR even though you told them your feedback/concerns, still no action at all.
    The good thingsCompetitive salary and good workmates
    The challengesYou need to send an email before you can bring your food, for example—team lunch. lack of support.
    1 person found this helpful
    4.0
    Back-Office Specialist
    Oct 2024
    Eastwood Quezon City Metro Manila3 to 4 years in the role, current employee
    Great
    The good thingsI enjoyed the office environment and everyone is approachable.
    The challengesGiving you a multitasking process, they don't consider your workload even if you have higher volume of invoices.
    3 people found this helpful
    3.0
    Assistant Manager
    Jun 2024
    Quezon City Metro Manila1 to 2 years in the role, former employee
    It was a roller coaster ride as an assistant manager.
    The good thingsThey will send you to Hong Kong to conduct proper leadership training.
    The challengesThe campaign was good and it is just you enjoying the process and you tend to forget the work-life balance.
    1 person found this helpful
    3.0
    Financial Assistant
    Feb 2024
    Eastwood Quezon City Metro Manila
    Had a great experience not that helpful for self improvement.
    The good thingsGood experience at work.
    The challengesVery low salary and not much perks and rewards
    2 people found this helpful
    4.0
    Operations Associate
    Jan 2024
    Eastwood Quezon City Metro ManilaLess than 1 year in the role, current employee
    The trainer has a lot of knowledge to share and the management is perfectly coordinating with the operation
    The good thingsExcellent training experience
    The challengesHas a lot of KPI target.
    2 people found this helpful
    4.0
    NLV- Expedia Non Lodging Voice
    Jan 2024
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Personable Call Center Agent with 1 year experience in providing customers with premium assistance over the phone on company products to ensure full satisfaction. Maintained a satisfaction from all customers attended to by refining skills and knowledge of products and services.
    The good thingsCustomer service professional with several years of demonstrated excellence in achieving company goals and successfully assisting customers. Strong problem solver with the multitasking ability to handle several customer needs with ease.
    The challengesHandling an irate and non satisfied customer's .
    5.0
    Customer service agent
    Aug 2023
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Working with this company was a great choice.
    The good thingsHealthy work environment.
    The challengesYes I enjoyed working with this company.
    5.0
    Senior associate
    Apr 2023
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Great company that provides generous incentives!
    The good thingsThey provide good bonus and incentives just by showing up for work and performing decently.
    The challengesSome of the hardware equipment like keyboards and mouses are not up-to-date.
    4.0
    Sr. Associate Ops/Travel Account
    Jan 2023
    Quezon City Metro Manila1 to 2 years in the role, former employee
    Love the people around me
    The good thingsLove working in wns, bosses are okay, my colleagues are wonderful, work became less stressful because of them.
    The challengesSUPER shifting schedule, like every week diffrent time and rest days.
    2 people found this helpful
    3.0
    DTCC - SCCP Team
    Dec 2022
    Quezon City Metro Manila1 to 2 years in the role, current employee
    Good for starters but not for career growth
    The good thingsThey are not strict with vacation leaves.
    The challengesI am struggling with my transportation.
    4.0
    Operations associate
    Sep 2022
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Salary Disputes is very stressful. Connectivity allowance are not given in a timely basis.
    The good thingsWorking from home before, they are giving connectivity allowance, which is good.
    The challengesWorking from home before, they are giving connectivity allowance, which is good. Still, when we returned to the office, there was no transportation allowance or additional pay on top of the basic salary. Also, there's always a dispute about salary.
    5.0
    Sr.associate
    Jul 2022
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    Sort of. Just average all in all
    The good thingsIncentives, bonuses and events, games, fun and friendly bosses
    The challengesTowards their process, not consistent to onshore process.
    5.0
    Operations
    Mar 2022
    Quezon City Metro Manila1 to 2 years in the role, former employee
    I receive my salary always on time, often times the company gives the salary earlier than the usual releasing date
    The good thingsGreat working environment Managers recognizes your contribution to the company and provides rewards and good incentives
    The challengesSo far I haven't experienced anything not good in the company and so my colleagues as well. I could not see anything bad in this company
    5.0
    Sales representative
    Jan 2022
    Quezon City Metro Manila1 to 2 years in the role, former employee
    It was great and fun
    The good thingsPossitive work field
    The challengesSales are hard but fun
    5.0
    Team lead
    Oct 2021
    Quezon City Metro Manila1 to 2 years in the role, former employee
    Life Changing. My first BPO Company.
    The good thingsThey have a lot to offer with their employees. They hired good managers.
    The challengesLeast opportunity on rest day weekends. Thats all.
    5.0
    Deputy Manger - HR
    Aug 2021
    Quezon City Metro Manila1 to 2 years in the role, former employee
    Amazing people and workplace. Management is will to invest in your skills and development.
    The good thingsThe management will invest in your skills and developments
    The challengesNot that huge, maybe communication barrier because most of the heads are foreigners.
    5.0
    Travel consultant
    Oct 2020
    Eastwood Quezon City Metro Manila1 to 2 years in the role, current employee
    It was indeed awesome
    The good thingsIt was extremely amazing and I'll be forever grateful to be part of it
    The challengesEverything about this company was amazing and I dont see any challenges
    4.0
    Associate-Ops
    Aug 2020
    Eastwood Quezon City Metro ManilaLess than 1 year in the role, current employee
    This company helped me understand what team work is.
    The good thingsGreat environment, Helpful colleagues, Approachable Leaders
    The challengesConstant changes in work type, duration of the training
    5.0
    Human Resource Associate
    May 2020
    Eastwood Quezon City Metro ManilaLess than 1 year in the role, former employee
    Good not totally very good
    The good thingsI enjoy working here because of my co workers and also I have a lot of friends and they are manager now.
    The challengesA lot of work and also the time management. Sometimes I didnt take my lunch or break. Because of lot of work
    5.0
    Team lead
    May 2020
    Eastwood Quezon City Metro Manila9 to 10 years in the role, current employee
    Pretty decent company that i could recommend to others
    The good thingsHas a good employee benefits and pro employee company
    The challengesChallenge that I've experience was with the management, i am a flexible and performer employee but the manangement it self is not appreciating it.
    5.0
    Customer service representative
    Oct 2019
    Eastwood Quezon City Metro ManilaLess than 1 year in the role, former employee
    The people there are good and friendly.
    The good thingsThe pantry food and the quality of the training.
    The challengesPunctuality for attendance
    1 person found this helpful
    4.0
    Shipping Associate
    Apr 2017
    Eastwood Quezon City Metro Manila3 to 4 years in the role, current employee
    Lot of experiences that we learned from the bosses..
    The good thingsFree training and good bosses..
    The challengesNothing..everything is a challenge.
    4.0
    Training
    Nov 2016
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    Good so far
    The good thingsEnvironment
    The challengesHR and proximity
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