Wipro
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    Wipro
    (162 reviews)
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    Company Reviews

    Working at Wipro

    4.1162 ratings in total
    5
    80
    4
    49
    3
    16
    2
    7
    1
    10
    82%
    Rate salary as high or average
    85%
    Employees recommend this employer to friends
    Work/Life balance
    3.8(161 ratings)
    Career development
    3.8(161 ratings)
    Benefits & perks
    3.5(161 ratings)
    Management
    3.5(161 ratings)
    Working environment
    4.0(161 ratings)
    Diversity & equal opportunity
    3.7(7 ratings)
    Ratings for Wipro are shared as-is from employees in line with our community guidelines

    reviews

    Showing 23 reviews for Cebu City Cebu
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    4.0
    Subject Matter Expert
    Jan 2026
    Cebu City Cebu1 to 2 years in the role, former employee
    A great start in the BPO industry.
    The good thingsA great start for customer service jobs. Management is considerate with attendance and work schedules. They have high night differential pay.
    The challengesCompany benefits. Salary is not that competitive. No clear communication handled by the managers between the staff and the workforce.
    2.0
    Customer Service Representative
    Aug 2025
    Cebu City Cebu1 to 2 years in the role, former employee
    The management in United Airlines is not good they pressured the employees. I don't recommend working in wipro especially to this account unless that manager will be terminated.
    The good thingsI liked that account since it relates to my course and I learned a lot from it.
    The challengesWhat I don't like is the management
    1.0
    Content Moderator
    Apr 2025
    Cebu City Cebu6 to 7 years in the role, former employee
    I worked at Wipro for almost 7 years, and while the job had its challenges, I remained loyal and did my part. But after resigning, everything changed. It’s been over 3 months since my last day, and my final pay is still incomplete. I followed all procedures, submitted the requirements, and waited patiently — only to receive vague responses and no clear breakdown of what's missing. HR has been unresponsive and treats ex-employees like they no longer matter. It’s frustrating, disheartening, and honestly feels like a slap in the face after years of service. The exit process is inefficient, slow, and lacks any form of accountability. No one should have to beg for what they’ve already earned. Wipro seriously needs to fix its post-employment process. This experience has completely changed how I view the company.
    The good thingsLearned to stay calm under pressure Gained experience in a fast-paced environment Worked with some supportive teammates Opportunities to learn if you self-initiate Salary was released on time while employed
    The challengesWorked at Wipro for nearly 7 years, but the exit process ruined everything. It’s been over 3 months since I resigned and my final pay is still incomplete. HR gives vague replies and no accountability. After years of service, this is the treatment? Extremely disappointing and unprofessional.
    4 people found this helpful
    1.0
    Customer Service Role
    Aug 2024
    Cebu City Cebu
    Terrible, no recommending
    The good thingsNo good things to say
    The challengesThe recruitment was terrible, I was informed that my interview will be 1pm, I was interview almost 6pm.
    6 people found this helpful
    4.0
    Group Leader
    May 2024
    Cebu City Cebu9 to 10 years in the role
    Great environment for entry-level employees or those who want to build a career in BPO or shared service industry.
    The good thingsLearning experience and Process trainings especially in their F&A accounts. Insurance coverage. Access to career development through in-house learning programs and/or SEED programs (qualified tuition reimbursement).
    The challengesLow compensation package especially in their F&A accounts. Passive Support group. Not allowing employees to use smart devices.
    2 people found this helpful
    4.0
    Customer Service Representative
    Apr 2024
    Cebu City CebuLess than 1 year in the role, former employee
    At Wipro, I've encountered collaborative colleagues and engaging activities, yet faced challenges with frequent process changes within our line of business, making the job more demanding.
    The good thingsI've encountered colleagues who collaborate to meet the company's expectations in our roles as customer service representatives. Wipro offers numerous engagement activities to foster teamwork.
    The challengesAt Wipro, one of the challenges I face is the frequent changes in processes within our line of business, which has made the job more difficult than it was previously.
    1 person found this helpful
    5.0
    Customer Service Advocate
    Oct 2023
    Cebu City Cebu5 to 6 years in the role, former employee
    I had a roller coaster ride with this company.
    The good thingsThey are considerate of their employees.
    The challengesThere is one LOB with this healthcare acct that employees tend to resigned due to the management.
    1 person found this helpful
    4.0
    Outbound call center agent
    Sep 2023
    Cebu City CebuLess than 1 year in the role, current employee
    Calls are difficult but manageable, though the account I'm in is very hard the experience is great!
    The good thingsVery attentive on their trainees, they train you well before placing you to the battle field which I am very much grateful because I never had BPO experience before and this is my first BPO company and I find it comforting that you would learn more before moving to the next level.
    The challengesAlmost every week they change schedules of duty but then again it was already disclosed during interview that there is no permanent schedule and change shifts are to be expected. But it would be better if they change shifts every 15 days rather than every week.
    2 people found this helpful
    5.0
    Production Specialist
    Aug 2023
    Cebu City CebuLess than 1 year in the role, current employee
    Great environment for beginners.
    The good thingsCompetitive, excellent, friendly environment.
    The challengesTransportation since it is a night shift.
    5.0
    Content Moderator
    Jul 2023
    Cebu City Cebu3 to 4 years in the role, former employee
    One of the great company
    The good thingsGood place for career. Milestones.
    The challengesI love working here. No bad experience for this company.
    4.0
    Content moderator
    Jun 2023
    Cebu City Cebu1 to 2 years in the role, former employee
    It was good and I learn a lot in the process.
    The good thingsBeing able to learn and add some experience to my carrier.
    The challengesThere some policies of the work that are always changing and updating.
    4.0
    Customer service assistant
    Jun 2023
    Cebu City Cebu1 to 2 years in the role, current employee
    Productive and enjoyable experience that molded be what I am currently in today.
    The good thingsLearning's, new people, different do's and don'ts under multiple account that I have been in.
    The challengesThe team bonding, management that open to employees.
    5.0
    Customer Service
    May 2023
    Cebu City Cebu3 to 4 years in the role, former employee
    My work was a learning experience. Knowledgebale
    The good thingsIt was a learning experience working in the company, gain more friends, my colleages are supportive .
    The challengesEveryday was a challenge but the importany thing is we surpase all of the challenges by supporting each other
    5.0
    QA analyst
    Mar 2023
    Cebu City Cebu3 to 4 years in the role, current employee
    STRESSFUL BUT FRIENDLY
    The good thingsfriends, friendly staffs and friendly security.
    The challengesfriends, workmates and my managers with great team leaders.
    4.0
    CSA
    Nov 2022
    Cebu City Cebu3 to 4 years in the role, former employee
    It was a great experience
    The good thingsIt was a great experience as an employee. People are friendly and staff are accommodating. I can refer my friends to that company.
    The challengesWell, the shifting hours for duty is really challenging. Specially during night shift going to work.
    5.0
    Customer representative
    Sep 2022
    Cebu City Cebu
    I don't Have any work experience, I'm fresh graduate seeking for a job.
    The good thingsI will enjoy in this company by work and contribute good things by listening to my team leader. Also willing to be trained
    The challengesFor my own opinion I don't have any doubts about this company. Because I cannot encounter and face this kind of nature of work.
    5.0
    Content Moderator
    Nov 2021
    Cebu City Cebu3 to 4 years in the role, current employee
    It's fine to work there
    The good thingsThat's company is a good start for jobseeker.
    The challengesYou need to be flexible for possible adjustment or updates.
    5.0
    Customer service representatives
    Sep 2021
    Cebu City Cebu1 to 2 years in the role, former employee
    It helps me more to be confident.
    The good thingsThe company’s employees are very approachable they will help you learn a lot more.
    The challengesThe only challenge is that they are working kn site as the time i still work on this company, even though the pandemic is still rampant.
    5.0
    Sme Trainer
    Jul 2021
    Cebu City Cebu5 to 6 years in the role, former employee
    Great account! It was fun teaching agents about the process!
    The good thingsFriendly workmates! Family oriented! Benefits! Challenging task as a trainer! Fantastic activities!
    The challengesShifting Schedule! Rest days! Pay Disputes!
    4.0
    Content Reviewer
    Dec 2020
    Cebu City Cebu1 to 2 years in the role, former employee
    You will be amazed how relaxing the job is.
    The good thingsthe good thing working as a content reviewer is that the job was very relaxing
    The challengesthe challenges working for the company during covid was the internet connection.
    5.0
    Costumer service representative
    Dec 2020
    Cebu City Cebu1 to 2 years in the role, former employee
    No work experience offered 11k as a basic salary.
    The good thingsBut if you have any work experience salary will be depending on the prevous work you have. And it has good working environment.
    The challengesThe management of the account and since i am a starter that time i had low salary.
    5.0
    General Back Office Customer Service Representative
    Jan 2017
    Cebu City Cebu1 to 2 years in the role, former employee
    Working in WiPro doesn't give you much stress. Its the most relaxing account I've ever experienced before.
    The good thingsPeople are very friendly and they will make sure that all of the agents are knowledgeable on their process.
    The challengesThe process is quite hard but after a long run you will be able to learn and enjoy the process.
    1.0
    Senior Group Leader
    Oct 2016
    Cebu City CebuLess than 1 year in the role, former employee
    Data Fudging and delay reporting of attrition to HR.
    The good thingsI can't think of anything good.
    The challengesThey've delayed the reporting of attrition numbers to HR which caused a delay on the last pay for their former employees.
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