Customer Service RepresentativeThe good thingsI enjoyed the account that I've been with which is a healthcare account. Also the activity or events in the company.
The challengesOne of the challenges I faced when I started working at this company was that I had no prior experience in customer service. At first, I lacked confidence and there were many things I did not know. However, through training and the support of our coaches, I gained the knowledge and confidence needed to continue providing accurate and quality customer service over the phone. As I grew in the role and became a regular employee, I was also given the opportunity to serve as a floor support, assisting new team members and trainees.