Great overall experience!The good thingsI worked at TDCX for 2 years and 2 months, and it has been a fantastic experience. It was a work-from-home setup from the training period until my resignation. I heard that the account I was assigned to decided to bring their agents back on-site due to the client's decision. Regardless, the salary is highly competitive, especially if your performance is excellent, as it provides additional incentives. The workload is manageable since we handle chat, email, and outbound calls (only if requested by the client).
Furthermore, there comes a time when you start feeling burned out, which I believe is normal for us BPO workers, as the job can become repetitive and lacks growth opportunities. I understand why some people who don't pursue promotions or explore opportunities outside the BPO industry choose to job hop occasionally. (Just a rant, though, and it should not be included here, but I know you understand what I'm saying. LOL)
I resigned due to personal reasons that required my immediate attention and commitment to address. Initially, I considered reapplying to the same company after three months, but I ultimately decided to explore opportunities elsewhere, specifically in the VA industry.
The challengesOne downside would be having a team leader who tends to micromanage. While I understand their desire for the team to achieve good metrics, it can sometimes feel stifling. It would be beneficial to strike a balance between autonomy and guidance, as it can feel like you're just a walking number every single day.
I was also chosen to be part of two pilot line of business projects within the same account, but there was no increase in salary. If you are selected to be a part of a pilot line of business within the same account that requires additional workload, I believe it would be fair for agents to receive additional pay. However, I can say that it's alright since I am quite satisfied with the salary and additional incentives for hitting the KPIs.