Sun Cellular
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    Sun Cellular
    (60 reviews)
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    Company Reviews

    Working at Sun Cellular

    4.060 ratings in total
    5
    22
    4
    19
    3
    17
    2
    1
    1
    1
    95%
    Rate salary as high or average
    87%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(60 ratings)
    Career development
    3.6(60 ratings)
    Benefits & perks
    3.8(60 ratings)
    Management
    3.5(60 ratings)
    Working environment
    3.7(60 ratings)
    Ratings for Sun Cellular are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 61 reviews sorted by most recent
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    most recent
    5.0
    Electrical engineer
    Sep 2022
    11 to 12 years in the role, former employee
    Design and implementation
    The good thingsvast experience and exposure in the filed
    The challengesup to date electrical equiptment exposure.
    5.0
    Customer Relations Officer
    May 2021
    I am forever grateful and blessed being with the company for two years.
    The good thingsThey care for their people. They treat employees as a family.
    The challengesDuring WFH set-up due to Pandemic
    5.0
    Inventory Relations Officer
    Apr 2021
    Las Pinas City Metro Manila
    My experience had taught me a lot of things in the corporate world.
    The good thingsi learned multi-tasking and patience. the company has offered competitive salary and benefits
    The challengeshaving difficulty of requesting rest days because I was assigned in the mall wherein operations run 7 days a week. had a hard time maintaining work-life balance
    3.0
    Customer representative
    Mar 2021
    Its fun working in the company but not with the people inside the companycu
    The good thingsI ENJOY WORKING IN SUN CELLULAR BECAUSE OF THE BENEFITS AND PERKS
    The challengesTHE MOST CHALLENGING IS TO WORK WITH DIFFERENT KINDS OF PEOPLE IN THE COMPANY.
    4.0
    CUSTOMER RELATIONS OFFICER
    Jan 2021
    Malolos City Bulacan9 to 10 years in the role, former employee
    It was my first job, so I cannot really weigh much good or bad with the company. Being a CRO for 8 years, it has been a great experience to work for one of the big 3 telcos in our country. Company is good enough, esp when it was bought by MVP. Benefits were aligned with Smart, that takes better care with their employees. Company is generous enough for the employees welfare, esp during the pandemic quarantine.
    The good thingsGood medical services, from consultations, medicines, nec operations if needed. With health card that can be used even to big hospitals. Includes health card for dependents, with minimal premiums to be deducted to employees but a bigger percentage is being shouldered by the company. Me working with sales, Sun/Smart offers commissions .
    The challengesToxic management culture. Low salary, with problem on employees' appraisal.
    5.0
    Customer Solutions Officer
    Jul 2020
    9 to 10 years in the role, former employee
    Excellent experience.
    The good thingsProfessional working environment.
    The challengesthe role will test your patience
    5.0
    Assistant supervisor
    Feb 2020
    I had a very great working experience in Suncellular.
    The good thingsColleagues, environment, services offered, and compensation to employees.
    The challengesReaching high numbers of targets.
    3.0
    Customer associate
    Jan 2020
    5 to 6 years in the role, former employee
    Engage to customer inquiries both complaints and aftersales. Acquire new customer and create account. We do also outboun sales to hit out target monthly
    The good thingsI enjoy engaging my self to customer dealing with their concerns and complaints. Through effective communications I was able to resolve complaints and deliver quality customer service. Secondly, working with the people who are consider your secons family.
    The challengesThe most challenging part is to target ypur quoata monthly. Part of being a CSO is you also need to deliver good performance in sales. With this, we make call outs to our exesting customer and ask for referral. Secondly handling very irate customer, asa CSO dealing different king of customer needs patience and understanding to handle them effectively.
    5.0
    Customer Care Specialiat
    Jan 2020
    11 to 12 years in the role, former employee
    My Sun Life
    The good thingsGain friends from clients and co-employees, learnings from different kind of clients behavior and helping clients to their concern regarding the product and services of the company. Sharing different views and opinion how can we help the clients and also our company.
    The challengesNeed to have fully charged patience for the clients who have less of understanding and who are incapable of listening to the solution for their concern.
    3.0
    CSO
    Nov 2019
    1 to 2 years in the role, current employee
    Frustratingly Good
    The good thingsSalary is good especially with Commission. Great Relationship with our Inventory Officer, Morale on friendship is great, during working hours is a different talk.
    The challengesTarget demand is too high, we are not allowed to take Vacation Leaves, even sick leaves. our boss keeps complaining we aren't making enough sales but continues to go on Leave without helping us on our target. we CSOs (3) agree on that, even our IO agrees. It is just really sad, how they told me we work as a team to accomplish such high target demands monthly but we never became one :( . Pretty much, target or you are just another reason why the boat is sinking . Humiliating is present
    3.0
    Customer care
    Sep 2019
    Less than 1 year in the role, current employee
    Stressful but more money
    The good thingsMore money but need more hardwork
    The challengesTo be complexible
    4.0
    Branch officer
    Jul 2019
    3 to 4 years in the role, former employee
    Working inbound and outbound weekly
    The good thingsI enjoyed working in a dynamic and competitive team focusing on our monthly goal.
    The challengesWorking on a holidays
    5.0
    Customer service officer
    Jul 2019
    3 to 4 years in the role, former employee
    Amazingly challenging to be exact.
    The good thingsI’ve been push into my limits as individual. I grew alot in different aspects specially in my professional life. Been in sales/communication company for quite a while is an amazing experience, dealing with different kind of personalities is no easy job but pushes me to become a better version of me. Challenging circumstances really tests me, and i am thankful that my previous company teaches me memorable lessons.
    The challengesWell basically i may consider as one challenges is the pressure given by the work itself since i am working for a sales/telecommunication the monthly and yearly quota was tough but PR is the only key that’s why I succeeded. In the nature of work that i had, if i dont have the guts, the ability and the charisma to get along with so many people, to manage all the staff i think it wont be possible for me to survive. Public relation and meeting the demand of the work is very important.
    4.0
    Customer Solutions Officer
    May 2019
    7 to 8 years in the role, current employee
    All is well.
    The good thingsCommissions and Health Care Benefits
    The challengesPressure pressure pressure, quota quota quota
    4.0
    Customer service
    May 2019
    Less than 1 year in the role, former employee
    Gain more knowledge on how to handle customer complaints very well
    The good thingsKnown and be known by other people, meeting different clients.
    The challengesUnsatissfied customers despite full customer service given to them.
    4.0
    Customer Care Specialist
    Nov 2018
    3 to 4 years in the role, former employee
    Customer service oriented with people management skills and inventory as well
    The good thingsThis is my first regular job and I am very much grateful from the moment they hired me because I learned a lot from this company until I left I can still remember those things and I was able to apply all the knowledge and experiences that I had acquired thru trainings, seminars and from day to day store operations
    The challengesThe challenges are those irates customers/subscribers and complaints that I was able to resolved though. But its part of my job that is why I am there to assist them and meet their expectations.
    4.0
    Retail sales
    Jun 2018
    1 to 2 years in the role, former employee
    Year 2018 is an Stress year but if you hit all the goals of the company all the stres will gone.
    The good thingsMany good things when you're working with SUN and smart as CSO they had an average salary but its not as bad if you're not an family person , with a very flexible schedule morning shift that you can sleep at night well and every monthend if you hit the sales target of yours ,you will received an commision on the next month so you will earn more, and SUN and SMART will regulized you if they found you that you're helping the company and the shops. and Many benefits , rice allowance , and insuranced from the company.
    The challengesBut this year was so very stress coz 70 percent more on sales so to all people who want join the company you must be prepared you are be very willing to do field . Maging Pasensyoso sa mga customer aftersales at sa manager.
    5.0
    Custimer Solutions Officer
    Mar 2018
    1 to 2 years in the role, current employee
    challenging
    The good thingsBuild teamwork as a group to achieve quota every month.
    The challengesAs individual, you need to follow instraction in order to commit good customer experuence.
    4.0
    Customer care representative
    Feb 2018
    3 to 4 years in the role, former employee
    I had a great experience.
    The good thingsI enjoyed giving solutions/ resolutions to the customers complaints, especially disputing/reversing their over charges in billing.
    The challengesNone so far. Because i know i can resolved what the customer requested, i can do proper monitoring and giving feed back to them.
    3.0
    Revenue Planning and Analysis Staff
    Jan 2018
    Less than 1 year in the role, former employee
    This company will help you boost your confidence and guide you with the work process.
    The good thingsThe working environment is just stable. The employees and the officers will treat you right as they will guide you in the work process if your are in the period of adjustments. They also have outdoor activities for employees that will gain you a lot of respect and pleasant environment.
    The challengesSince they have more employees, there is a minimal career growth and the competition for the promotion is very often. The annual salary increase is not much.
    5.0
    Financial accountant
    Oct 2017
    3 to 4 years in the role, former employee
    Enhance
    The good thingsCompany
    The challengesCustomer compain
    3.0
    acct manager
    Oct 2017
    5 to 6 years in the role, current employee
    fast pace
    The good thingsfield work
    The challengesaddaptability
    2.0
    Supervisor
    Sep 2017
    3 to 4 years in the role, current employee
    Needs to be in employee shoes for them to be able to know the true happenings in Branch centers
    The good thingsBenefits
    The challengesHeads
    4.0
    Retail and Corporate Group
    Aug 2017
    Well compensated
    The good thingsGood pay and bonuses
    The challengesSales and marketing
    4.0
    Manager
    Aug 2017
    7 to 8 years in the role, former employee
    Teamwork exist in this compaby.
    The good thingsCollaboration with cross functional teams.
    The challengesNeed more benefits.
    5.0
    Cashier Inventory officer
    Jul 2017
    1 to 2 years in the role, current employee
    Great Experience
    The good thingsMy co-workers
    The challengesBeing with other people with different attitudes
    3.0
    Customer Solution Officer
    Jul 2017
    7 to 8 years in the role, former employee
    Sales, and customer service is a plus
    The good thingsI enjoyed the roller coaster ride type of work thru the help of my immediate superior and colleague.
    The challengesHave to reach your target monthly. There were irate customers that yell at you for they are not satisfied with the speed of their internet connection.
    4.0
    Radio Access Field Operations Engineer
    Jul 2017
    1 to 2 years in the role, former employee
    It was a wonderful experience.
    The good thingsOut of town works and traveling. Rectification of outages and faults.
    The challengesRetrench of employees
    5.0
    data encoder
    Jun 2017
    1 to 2 years in the role, former employee
    data encoder
    The good thingsnice to work with nice people
    The challengesi didn't mind the running time if i enjoy the challeges
    4.0
    Sales associate
    Apr 2017
    Good environment
    The good thingsPeople are very friendly
    The challengesNothing
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    Reviews by location
    Las Pinas City Metro ManilaMalolos City BulacanQuezon City Metro Manila