Company Reviews

    Working at SM Lifestyle Entertainment Inc.

    4.353 ratings in total
    5
    27
    4
    19
    3
    3
    2
    3
    1
    1
    88%
    Rate salary as high or average
    91%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(53 ratings)
    Career development
    4.0(53 ratings)
    Benefits & perks
    3.8(53 ratings)
    Management
    3.9(53 ratings)
    Working environment
    4.0(53 ratings)
    Diversity & equal opportunity
    4.0(1 ratings)
    Ratings for SM Lifestyle Entertainment Inc. are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 54 reviews sorted by most recent
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    5.0
    Operations Assistant
    Sep 2025
    Batangas City Batangas4 to 5 years in the role, former employee
    A stable and rewarding career at an industry leader, with great benefits and a supportive local team culture.
    The good thingsI've truly enjoyed the positive and supportive work environment. The company culture encourages collaboration and recognizes hard work. The benefits package is excellent, and the salary was always paid on time without any issues. Management is very understanding and flexible when it comes to personal and sick leave, which creates a great work-life balance. There are clear paths for professional development, and I felt supported in my career growth.
    The challengesGiven the company's immense size as one of the largest in the Philippines, some processes can be slow-moving and require navigating multiple layers of approval. While this structure provides stability, it can sometimes hinder agility. Fostering a stronger sense of connection and streamlining communication across the entire massive organization could further enhance the employee experience.
    5.0
    USHER/PORTER
    Aug 2023
    Mandaluyong City Metro ManilaLess than 1 year in the role, former employee
    HAPPY AND CHALLENGING
    The good things- LAGI KA NAKAKAPANNOD NG MOVIE
    The challenges-CUSTOMER COMPLAINT AND MGA NAMIMIRATA NG PALABAS
    2.0
    Manager
    Jul 2021
    Pasay City Metro Manila9 to 10 years in the role, former employee
    SM got it all for you
    The good thingsGreat and fun work place.
    The challengesCrab mentality within your work team, as well as in the top management. Low (below average salary) compare to other local companies / market. More improvement on handling covid cases within the organization. Management are good in making promises and false hopes. No work no pay policy. No work from home. Last in, first out policy during pandemic.
    5.0
    Operations assistant
    Jun 2021
    Im happy to be part of this company.
    The good thingsTo be professional in a good way.
    The challengespressure but its fun.
    4.0
    Operation assistant
    Apr 2021
    Working in entertainment industry so much great. To socialize and engaging customer is one of my passion.
    The good thingsReliable customer services. Enjoy working with my colleage.
    The challengesNone because I can handle under pressure that's why I enjoyed working here.
    4.0
    fsm
    Mar 2021
    1 to 2 years in the role
    Good benefits upon regularization
    The good thingsGood working environment
    The challengesI must say that the challenge that I encountered working here is very minimal
    4.0
    Cashier
    Jan 2021
    Less than 1 year in the role, former employee
    nothing stressful in this type of work
    The good thingsi can see the latest movie in the cinema and i'm enjoying getting orders
    The challengeswhen cinema is super block buster, you know what i mean haha
    5.0
    Usher/Porter
    Sep 2020
    Less than 1 year in the role, current employee
    I have enjoyed working in an Entertainment Industry even if i stayed there for only a few months because aside from working and doing my job i am also having fun, we can say it the advantage you get from working in this kind of industry.
    The good thingsWorking, Enjoying, Loving, Caring, Family
    The challengesWe cannot say there is bad things or challenge because it is work, there's no easy thing in life but it is depend on you how you can handle the pressure and challenges.
    5.0
    Operations manager
    Sep 2020
    Best experience in leading a team. i managed day to day operations of bowling and skating in VisMin Branches. i was able to learn & understand company's PNL.
    The good thingsMy boss treats us like family. I enjoyed weekend rest days and holidays. Company issued me free phone. We have long term incentives program and mid year bonus too.
    The challengesSometimes approval on request or memo takes to long. It have to go through many approvals first which sometimes took time to implement.
    5.0
    Branch manager
    Aug 2020
    5 to 6 years in the role, current employee
    Work with life balance
    The good thingsWe have 2 days off, and company give us the training once or twice a year. We have meetings in Manila with free hotel and food. Top management are down to earth. They really give competitive salary. They allow you not just a Branch Manager but a " Business Owner"
    The challengesChallenging demand of guest. Delayed approvals for work request matters.
    5.0
    Operations Supervisor
    Jul 2020
    3 to 4 years in the role, former employee
    Awesome Experience and Great Leaders here
    The good thingsIn SM Lifestyle INC. I experienced a lot of learnings and struggle that mold me to be a better person.
    The challengesMaybe they can improve the employee benefits.
    5.0
    Cashier
    Jul 2020
    Less than 1 year in the role, current employee
    It's great to be here in SM Lifestyle Incorporated
    The good thingsThey provide Good Salary and Benefits
    The challengesMeeting Different Types of Customer is Challenging
    5.0
    USHER/PORTER
    Jun 2020
    SM Cinema is like a home for me.
    The good thingsGetting along with my co workers and boss are the best. They are really great and easily to be with.
    The challengesWell, The challenging thing when the movie showing was blockbuster movie. Customer lane was long but we handle it with love and passion
    1.0
    Marketing manager
    Mar 2020
    No growth. No development.
    The good thingsYou can enjoy your weekends. Some of my colleagues are very supportive.
    The challengesThe politics and the unnecessary gossips that surrounds the department.
    4.0
    Sales assistant
    Feb 2020
    1 to 2 years in the role, former employee
    Great opportunity for a fresh graduate
    The good thingsThe good thing about working with SM is that they provide career stability. Flexible working hours (time in and time out). Good environment and workmates.
    The challengesLong working hours, from 9am to 7:30pm.
    4.0
    Operations Supervisor- FSM
    Feb 2020
    5 to 6 years in the role, current employee
    Establish one’s self
    The good thingsYearly salary increase
    The challengesSlow career growth
    5.0
    Intern
    Feb 2020
    Less than 1 year in the role, former employee
    I enjoyed the work environment.
    The good thingsProfessional work culture and average stress at work except for monthly deadlines.
    The challengesAttention to details, working under pressure
    5.0
    Usher/porter
    Feb 2020
    1 to 2 years in the role, current employee
    Great.
    The good thingsThe management is good
    The challengesWhen receiving negative complains
    5.0
    Branch manager
    Jan 2020
    current employee
    Great learning experience
    The good thingsThey always encourage me to always do my best.. Great company to work with. I have learned a lot here :)
    The challengesWorking on shifts and weekends is not amenable to me anymore due to change of my personal responsibilities.
    2.0
    Branch manager
    Nov 2019
    Less than 1 year in the role, current employee
    too much politics, one-sided management approach
    The good things2 days off
    The challengeslong hours, stifling work envirorment
    3.0
    Usher/ Porter
    Nov 2019
    1 to 2 years in the role, current employee
    Not competitive salary and no room for career growth.
    The good thingsFun working environment. Sometimes you just feel bored. 😬
    The challengesAside from lack of career opportunity is the management style also.
    5.0
    Snackbar
    Oct 2019
    Less than 1 year in the role, former employee
    I enjoy my working period here at SM Lifestyle because I love my work
    The good thingsMy manager and supervisor are so approachable.
    The challengesI work in Movie Snackbar. So when the movie is SSBB, the flow of customer is not stopping
    3.0
    Branch manager
    Sep 2019
    Good experience and highly reccomended to others who wants to work here in palawan pawnshop
    The good thingsApproaching people,promoting products because all the products and services of palawan pawnshop is way better than others remittance center or company
    The challengesHitting target, stay competitive and stay positive all the time
    5.0
    Cinema Crew
    Aug 2019
    5 to 6 years in the role, current employee
    To create fun memorable experience by providing the best lifestyle entertainment for our communities
    The good thingsHaving a strong sense of responsibility and genuine concern for others.
    The challengesAdopting to the changing needs of our communities and business.
    5.0
    Usher / porter
    Jul 2019
    1 to 2 years in the role, current employee
    Customer satisfaction
    The good thingsI can manage my time.
    The challengesVery easy to work here
    4.0
    Operational supervisor
    Jul 2019
    I learned a lot
    The good thingsCompetitive Salary Can gain a lot of knowledge and develop skills in People Management, Financial/Budget Management , Stock/Supply Management
    The challengesEveryday handling of Customers can sometimes burn you out Unexpected Technical Errors
    5.0
    Accounting Dept
    Jun 2019
    1 to 2 years in the role
    Challenging
    The good thingsChallenging, Loaded works, pursuing work-life balance
    The challengesinconsistent delegation of tasks and decision making, long working hours
    4.0
    cashier
    Jun 2019
    Less than 1 year in the role, former employee
    i experience how to be a cashier
    The good thingsi experience how to be a good cashier and treat good other people and customers
    The challengesother customer didnt like me because of my physical appearance and they judging me even they dont know me well
    5.0
    Operations assistant
    Jun 2019
    Less than 1 year in the role, current employee
    Handles/Monitors/Organizes admistrative duties relating stock(food and beverage) management.
    The good thingsBy making our customers satisfied of our service its gives us job satisfaction and gladness in work
    The challengesDealing with irrate customers.
    5.0
    Ticket seller
    Jun 2019
    1 to 2 years in the role, former employee
    Unforgettable
    The good thingsI am surrounded by good people, good company that helps us to grow in any other way. I enjoyed, each time we portrait some movies and caught the attention of our customers. My Smlei family, always help each other to grow and learn each day. Smlei always appreciate every hardwork of their people by means of giving awards and token that helps us to show our best.
    The challengesIt's very challenging whenever we encounter a queue of people for blockbuster movies, because we have to put enough energy and focus to sustain good service despite of haggardness and tiredness. Most challenging part is dealing with irrate customers and keeping calm and still just to serve them well.
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