Shangri-La at the Fort, Manila
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    Shangri-La at the Fort, Manila
    (18 reviews)
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    Company Reviews

    Working at Shangri-La at the Fort, Manila

    4.718 ratings in total
    5
    15
    4
    1
    3
    1
    2
    1
    1
    0
    89%
    Rate salary as high or average
    89%
    Employees recommend this employer to friends
    Work/Life balance
    3.9(18 ratings)
    Career development
    4.4(18 ratings)
    Benefits & perks
    3.8(18 ratings)
    Management
    4.0(18 ratings)
    Working environment
    4.3(18 ratings)
    Ratings for Shangri-La at the Fort, Manila are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 18 reviews sorted by most recent
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    most recent
    5.0
    Front desk
    Nov 2022
    Less than 1 year in the role, current employee
    High salary with compensation
    The good thingsWorking in a 5-star hotel like Shangri-la, helps me to be at my best.
    The challengesAs a 5-star hotel, you will be able to deal with notable and high paying guest. they are demanding sometimes so you need to offer them a best quality service.
    5.0
    Room Attendant
    Jan 2022
    Taguig City Metro Manila3 to 4 years in the role, former employee
    Great and fulfilling
    The good thingsFriendly work atmosphere and management. you will learn many good technique and standards that you can apply in your daily basis and other work industries. Working with them can also be your advantage if you want to take another work growth to other company.
    The challengesMy challenge to this company is my work travel because I have a minimum two and a half hour to travel from home to hotel. So you should have a very good time management to meet your daily work and home duties.
    5.0
    Food and Beverage Service Associate
    Oct 2021
    5 to 6 years in the role, current employee
    Excellent and you will learn a lot about top quality guest service.
    The good thingsI enjoy interacting with guests and colleagues that gave me a lot of knowledge and inspirations. It was a luxury being a Shangri-la employee
    The challengesGuest complains that became my vitamins and strive to do better. The pressure is there , but the excitement is outstanding.
    5.0
    F&B server
    May 2021
    Taguig City Metro Manila1 to 2 years in the role, former employee
    Working in Shangri-La is not easy.
    The good thingsI love working in restaurants.
    The challengesThere's a lot of complainers
    3.0
    Food expeditor
    Jan 2021
    When i know how to do as a cashier
    The good thingsAverage salary. Happy with co workers. Free accommodation.
    The challengesBad character of area manager. 12 hours duty without open overtime.
    5.0
    Chef de partie
    Dec 2020
    Was Ex OFW at Boston Pizza RMH Alberta Canada last 2015-2019 and I have a more than 20 years working experience here Philippines since 1995-2015, I am a hard working Employee and willing to work full-time as a chef to contribute my knowledge and abilities for the betterment of the company.
    The good thingsI just want to apply now in your good company , I have no experience yet working at shangrila hotel.
    The challengesI want to apply and work in your good company
    5.0
    Banquet waiter
    Aug 2020
    Less than 1 year in the role, current employee
    I love shangrila and shangrila people
    The good thingsWorking with shangrila makes me more competent towards my duties and making friends with clients and co workers
    The challengesThe service has to be 5 star also
    5.0
    Marketing
    Nov 2019
    3 to 4 years in the role, former employee
    Be ready for the real challenge!
    The good thingsEveryday is a new challenge so it is impossible not to learn something as you go through your daily tasks. Regular training is mandatory for all employees that keeps everyone up to date and equipped for their roles. They celebrate milestones and are very inclusive of all employees regardless of rank, race or status.
    The challengesThis 5 star hotel demands for NO LESS than 5 star service. If you are not up for the challenge you will definitely be left out so you always have to keep up.
    1 person found this helpful
    4.0
    F&B server
    Mar 2019
    1 to 2 years in the role, former employee
    A very challenging and great job that you can learn a lot
    The good thingsBest things when you and your co staffs has a good communication that leads to a good performance in the work and even outside of the work. And also the food are so great that even if youre tired, tiredness will automatically goes out because of the great food with the great company of the chefs.
    The challengesChallenges, is how you can handle clients or guests with different beliefs, religion and attitudes. It is so hard to handle especially when its your first time since shangrila has its motto "make the impossible,possible" good thing were trained before facing the real challenges
    5.0
    Kids & recreation attendant
    Feb 2019
    3 to 4 years in the role
    If you like kids you will enjoy working here.
    The good thingsWorking here as kids attendant is fulfilling. Will enhance you communication skill. You will know all all aspect in working in backoffice and reception area. You will know how to handle every type of guest in a proper way.
    The challengesYou handle every type of guest and also handle there complaints. You need to be patient and responsible in all your clients and guest.
    5.0
    Customer service
    Jan 2019
    1 to 2 years in the role, current employee
    Proud to be part of SHANGRI-LA Family
    The good things5 Day compressed Work Week, Great environment
    The challengesA lot of High Demanding Guests as of course they pay premium prices for our services.
    5.0
    Banquet waiter
    Mar 2018
    5 to 6 years in the role, former employee
    Great
    The good thingsThanks to the supportive supervisors and coordinator Sir Mike and not forgetting dynamic banquet team members. So stressful yet I enjoyed.
    The challengesThe challenging there is you must be prepared to work till late as a banquet attendant. Otherwise, its a great company to learn and further develop your carrier growth.
    5.0
    Massage therapist
    Jan 2018
    Less than 1 year in the role, current employee
    Happy
    The good thingsNice people..nice salary....a lot of guest...clean hote
    The challengesHandle different people
    2.0
    Bellman
    Dec 2017
    Less than 1 year in the role, current employee
    Great company, horrible culture and management
    The good thingsThe different type of guest i encounter everyday.
    The challengesThe management itself, the company is great but the management is the problem in this hotel they are the \"boss\" type of leader.
    5.0
    Head of human resources
    May 2017
    It's good to have an interaction of different types of people
    The good thingsIt's challenging, new learning on daily routine
    The challengesMaintaining Company standards
    5.0
    Housekeeping
    Apr 2017
    Enjoy and it's worth the learnings
    The good thingsI've learn new ideas on how to do the SOP or Standard Operating Procedures
    The challengesTime management, working on both fast and neat
    5.0
    Service Associate
    Dec 2016
    Less than 1 year in the role, former employee
    It was a good place to start your career
    The good thingsThe environment, how warmth that people are that treat me like a family.
    The challengesGuest complains, time management, supplies stocking
    5.0
    room attendat
    May 2016
    shangri-la is a great hotel with a great employee
    The good thingswell the guest are nice and very comfortable to talk to
    The challengesIts hard when the room is so mess and you need to handle your time in your job
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