ServiceSource
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    ServiceSource
    (20 reviews)
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    Company Reviews

    Working at ServiceSource

    3.720 ratings in total
    5
    8
    4
    4
    3
    4
    2
    2
    1
    2
    90%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends
    Work/Life balance
    4.1(20 ratings)
    Career development
    3.3(20 ratings)
    Benefits & perks
    3.1(20 ratings)
    Management
    3.4(20 ratings)
    Working environment
    4.1(20 ratings)
    Ratings for ServiceSource are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 20 reviews sorted by most recent
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    most recent
    2.0
    Sales Support Specialist
    Sep 2021
    Quantity over Quality
    The good thingsGreat compensation, standard benefits, so-so facility
    The challengesCompletely removed quality to focus more on sales
    1.0
    Renewals Specialist
    Mar 2021
    Quezon City Metro Manila1 to 2 years in the role, former employee
    Very low salary, heavy workload
    The good thingsFacility is good, average equipments are being used.
    The challengesThe task given to the employees doesn't equate to the salary being offered by the company. Regardless of your employment background, skills and the last salary you had with your previous company, servicesource will still offer you the same rate standard to everyone. It's one of the lowest paying company in BGC.
    5.0
    Accounts specialist
    Jun 2020
    Great and Sound Workplace
    The good thingsAmenities and IT equipments are top notch!
    The challengesmanagers depending on the account
    4.0
    Sales manager
    Apr 2020
    3 to 4 years in the role, former employee
    Challenging yet fun!
    The good thingsThey promote collaboration amongst peers.
    The challengeslimited leave credits
    1.0
    Quality Assurance Specialist
    Feb 2020
    1 to 2 years in the role, current employee
    Bad to WORST experience. People management was poor. Company management is worst taht includes Human Relatuons
    The good thingsI can't think of any.
    The challengesPeople Management, Management, HR
    3.0
    Sales
    Feb 2020
    1 to 2 years in the role, current employee
    Friendly management but pay doesn't match the payscale
    The good things-Different employee engagement activities -Friendly managers -Work at your own pace -Fixed Work Schedule
    The challengesLower pay versus other B2B companies They don't care about attrition High attrition
    3.0
    Renewal Sales Manager
    Jan 2020
    1 to 2 years in the role, current employee
    Great company for training if you want to apply for higher B2B Companies
    The good thingsWork and Life Balance, Fixed weekends off.
    The challengesAccounts can be pulled out and you can be floated for months
    4.0
    Quality assurance lead
    Oct 2019
    3 to 4 years in the role, current employee
    Helps you grow as a leader
    The good thingsGood management and challenges that helps you grow as an leader. Competitive salary Process Oriented FGDs Team engagement and good team work Open to communication Coaching LinkedIn learning Medical package Performance bonus
    The challengesTop management takes too long for decisions and direction Promotion takes too long Complacent coworkers
    5.0
    Sale representative
    Sep 2019
    current employee
    Its not as stressful as working for BPO. Its a lot better
    The good thingsrelax, you work at your own pace
    The challengesYou need to learn time management. because there are a lot of accounts under you, you need to be vigilant on each account you work on. other than that its chill
    3.0
    Business development
    Aug 2019
    current employee
    If you are looking for a career growth and good management do not work here.
    The good thingsHigh Salary and fixed weekends off
    The challengesYEAR END PARTY IS THE WORST !!! YOU'LL ONLY SEE PEOPLE FROM THE SAME DEPARTMENT!! MANAGEMENT IS TERRIBLE.
    2.0
    Renewal Sale Representative
    May 2019
    Less than 1 year in the role, current employee
    not for sales people
    The good thingsBasic Salary is competitive.
    The challenges-Commissions are very low and unstructured. (quarterly) Most of the time, reps would only see their commission on their payslip already, no computation, no explanation at all. If you are money driven, have been with sales for a long time then I wouldn't recommend this company at all. -I feel like they fear their clients so much that they tend to neglect their employees. - Micromanagement exist
    5.0
    Sr. Operations Representative
    Mar 2019
    Less than 1 year in the role, current employee
    Great People
    The good thingsVery nice culture and environment Management here is very compassionate Far from the BPO culture They hire the best candidates so you learn a lot from each other Wonderful people Courteous people
    The challengesAmount of work
    5.0
    Office staff
    Sep 2018
    With out experience
    The good thingsI would like to start my career and I believe our company very good platform to develop my skills.
    The challengesMy challenges is how to communicate with other people with different cultures
    1 person found this helpful
    5.0
    B2B Renewals Rep
    Aug 2018
    1 to 2 years in the role, current employee
    Different than BPO, in a GREAT way!
    The good thingsB2B Sales / Account Management work is more challenging than BPO The company culture is by far the best in the industry Leadership development and training happens all year long, not one time big time like many BPOs Sr. Management and support groups work well together
    The challengesHMO covers 2 dependents PTO earned not given right out of the gate
    5.0
    Renewals Sales Representative
    Jul 2018
    Less than 1 year in the role, current employee
    Great office environment with open door policy. None to minimum salary disputes.
    The good thingsOpen door policy - you can report any harassment, annual evaluation for managers and all ServiceSource Departments. They have this Emerging Leaders Program that can, if not promote you to an SM1, give you skillset you have never had before and take you away of your comfort zone into the zone which can only benefit you.
    The challengesI see no challenges at all but some office relationship issues (professional) as usual. The management will give you a higher quota than what is expected by the actual clients which sometimes may get to be a little pain in the back.
    3.0
    Territory account manager
    Feb 2018
    Not much to say
    The good thingsHigh salary package
    The challengesNo work life balance
    5.0
    Renewal Sales Account Manager
    Jan 2018
    1 to 2 years in the role, current employee
    Great Place to Work
    The good thingsGreat and awesome PEOPLE. Stress FREE environment.
    The challengesAwesome People, stress free work environment
    4.0
    Project administrator
    May 2017
    1 to 2 years in the role, former employee
    Culture is very good
    The good thingsBest VP I've work with. Established a culture where people are given freedome to speak and opinions are welcomed.
    The challengesThe benefits. Specifically the HMO and allowance.
    4.0
    Renewals Sales Representative
    Apr 2017
    1 to 2 years in the role, current employee
    Servicesource is a good place to stay for tenured BPO employees with more than 3 years of experience
    The good thingsClean bathrooms, clean workstations, never ran out of tissues, friendly management, get free shirt and thermal thumbler, Dedicated station per rep, lots of resources and freebies. Weekend off
    The challengesYou won't be able to take a leave during end of quarter. Need to get a better vendor for their concerssionaires.
    5.0
    Operations Services Manager 1
    Nov 2016
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Too good to be true
    The good thingsThe culture is very different from a regular BPO company
    The challengesMy brain cells are being put to good use!
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    Reviews by location
    Quezon City Metro ManilaTaguig City Metro Manila