Do not apply with SO and King LivingThe good thingswork life balance, more lenient compared to other BPO companies
The challengesDuring my time with SO, what started as a positive experience within a small, cohesive team began to decline following an unstructured merger of different LOBs. Management appeared unprepared, leading to unclear transitions, forced cross-skilling, and minimal recognition — including a mere ₱1,000 salary increase after three years despite increased responsibilities.
As QAs and SMEs, our vital contributions were often overlooked, with critical updates and process changes poorly communicated. Moreover, the lack of team engagement initiatives and questionable hiring practices — favoring interview performance over actual job fit — further impacted morale and overall service quality.