rhipe
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    rhipe
    (15 reviews)
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    Company Reviews

    Working at rhipe

    3.515 ratings in total
    5
    7
    4
    1
    3
    2
    2
    2
    1
    3
    100%
    Rate salary as high or average
    53%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(15 ratings)
    Career development
    3.4(15 ratings)
    Benefits & perks
    4.3(15 ratings)
    Management
    2.5(15 ratings)
    Working environment
    2.9(15 ratings)
    Ratings for rhipe are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 15 reviews sorted by most recent
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    1.0
    Support ambassador
    May 2022
    good training and salary. TLs very worst
    The good thingsgood training and it was so cool. The salary is best.
    The challengesTLs and some SMEs are very unreasonable. They are not quite helpful but instead put all the pressure on agents. They are number driven in terms of stats and metrics. More efforts but less recognition. Lack of empathy to their agents. TLs and some of the SMEs are the root-cause why so many employees are end up resigning due to bad management.
    3.0
    Support Ambassador
    May 2022
    good salary and the training is very cool
    The good thingsgood salary and the training is very cool.
    The challengesbad management and TLs are highly toxic and unreasonable
    1.0
    o365
    Mar 2022
    Less than 1 year in the role, former employee
    too transactional and number driven
    The good thingsnothing to enjoy here
    The challengesnumber driven, attrition here is high. no maintenance factors make employee stay, no motivational factors make employee work harder. required trainings are OTy. working environment is too toxic because of TL
    2.0
    Support Ambassador
    Nov 2021
    Less than 1 year in the role
    High salary, TLs are the worst
    The good thingshigh salary, good HMO benefits. I had a good experience during the onboarding and training is really fun. everyone is very accommodating. the downside of the job came in when you are transferred to production.
    The challengesThe team leads are not equipped to manage their team. they dont know what to do, they do coaching because they were tasked to do it but they dont know how to to motivate their team. because of this, people end up resigning due to team leads. metrics is hard to achieve. very stressful account.
    5.0
    Support Ambassador
    Nov 2021
    Astounding (that's all)
    The good thingsSalary is above standard and the facility is world class.
    The challengesManagers and Team leads are rarely engaging to their people esp. those in lower mid management. On the other hand, CEO and executives seems to be more approachable
    1.0
    O365 Ambassador
    Oct 2021
    Less than 1 year in the role, current employee
    Some of the Operations (Team Leaders and Subject Matter Experts) lacks professionalism. And doesn’t have leadership skills.
    The good thingsHR and Training department are very accomodating. I felt important and valued. Also, empowered.
    The challengesThe support system is a big mess! Rude support representatives (SME).
    4.0
    Team lead
    Mar 2021
    Good as long as you love what you are doing
    The good thingsPeople I worked with and the perks you are getting if you are consistent performer
    The challengesManagement is not calibrated. They are very stressful. They are more on generating revenue they are not putting the welfare of their employees first
    5.0
    tech support
    Feb 2021
    High salary and best R&R
    The good thingsvery generous salary compared to other tech support / service desk roles. they offered me twice what i was getting before.
    The challengesthe team leads i guess, the metrics can be too hard to achieve.
    5.0
    Anonymous
    Dec 2020
    Manila City Metro ManilaLess than 1 year in the role, current employee
    The Best Peeps to work with
    The good thingsI am a few months old employee rhipe and I can say that almost everyone is nice My colleagues are very helpful and you can be sure that they will support you and help you grow.
    The challengesThe challenge is for you to keep and to make sure that you deliver as expected from you so you need to work hard.
    5.0
    N/A
    Jul 2020
    Life changer and one of the best company
    The good thingsBest break ever, worth the knowledge
    The challengesTechnicalities, but all worth in the long run.
    2.0
    TL
    Mar 2020
    TOXIC WORKPLACE AND SEEING THEIR EMPLOYEES AS A NUMBER
    The good things8 HOURS SHIFT GOOD HMO
    The challengesTHE MANAGEMENT THE SUPPORT
    1 person found this helpful
    3.0
    O365 Support Ambassador
    Feb 2020
    Less than 1 year in the role, former employee
    Good benefits but highly toxic
    The good thingstheres almost always free food in the pantry. the company is small so you get to know everyone in the company.
    The challengesthough the account is highly technical but they are heavy on CSAT. So this company is for CSR and TSR peeps suited. Service desk peeps here are always the ones end up resigning due to pressure of CSAT
    2 people found this helpful
    5.0
    Not applicable
    Nov 2019
    3 to 4 years in the role, current employee
    The culture needs to be reviewed
    The good thingsGreat colleagues and company events are the best
    The challengesThe politics can be damning
    1 person found this helpful
    5.0
    Support Ambassador
    Apr 2019
    current employee
    Outside concierge is good the way as I see it
    The good thingsLife inside concierge is really different, culture is different. But outside the program, they look happy and satisfied with their work. They embody the real culture of Rhipe
    The challengesChallenges : Team Leads - They tend to power-trip
    3 people found this helpful
    5.0
    Team leader
    Sep 2018
    Less than 1 year in the role, current employee
    The best workplace.
    The good thingsPeople and its culture. The opportunity is limitless.
    The challengesThere are a lot of moving pieces being a new company.
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