Employees at Probe CX appreciate the friendly and helpful colleagues, along with approachable managers and supervisors who create a supportive, family-like atmosphere. The work environment is described as light, happy, and stress-free, contributing to an excellent work/life balance with day shifts, weekends off, and work-from-home options. The company also provides good HMO benefits including two free dependents for support roles, and offers opportunities for growth and capability building with relevant account assignments.
However, there are some potential challenges to consider. Many employees note that the basic salary may not be as competitive as other companies, particularly given experience levels and increased responsibilities. Annual appraisals and salary increases can be limited, even with upskilling and additional tasks. Some employees have experienced challenges with job security when accounts are dissolved, and the redeployment process can take time. Additionally, workload may not always align with salary levels, with some employees handling multiple tasks due to staffing considerations, and handling difficult customer interactions requires patience.