Probe CX
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    Probe CX
    (75 reviews)
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    Company Reviews

    Working at Probe CX

    4.175 ratings in total
    5
    38
    4
    21
    3
    7
    2
    5
    1
    4
    80%
    Rate salary as high or average
    83%
    Employees recommend this employer to friends
    Work/Life balance
    4.2(74 ratings)
    Career development
    3.9(74 ratings)
    Benefits & perks
    3.5(74 ratings)
    Management
    3.7(74 ratings)
    Working environment
    4.1(74 ratings)
    Diversity & equal opportunity
    3.3(12 ratings)
    Ratings for Probe CX are shared as-is from employees in line with our community guidelines

    reviews

    Showing 12 reviews for Quezon City Metro Manila
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    5.0
    Customer Service Executive
    Mar 2026
    Eastwood Quezon City Metro ManilaLess than 1 year in the role, former employee
    I'm having fun in that company
    The good thingsThere's no toxic in our workplace all of our colleague are friendly and helpful
    The challengesWhen you handled a irate customer you need more patience
    2.0
    Customer Experience Specialist
    Oct 2025
    Eastwood Quezon City Metro ManilaLess than 1 year in the role, former employee
    Lack of support from HR. The experience taught me the importance of fair treatment.
    The good thingsMost of their account is dayshift
    The challengesI experienced a hostile work environment, where I was publicly embarrassed in front of my colleagues. I reported the incident to HR, but no action was taken. The situation escalated and eventually reached the NLRC for resolution.
    15 people found this helpful
    5.0
    Global Subject Matter Expert
    May 2025
    Eastwood Quezon City Metro Manila4 to 5 years in the role, current employee
    The best company I've worked for!
    The good thingsThis is hands-down the best company I've worked for. My bosses are super welcoming and easy to talk to, which makes you feel right at home, like part of the family. Honestly, it's a remarkably stress-free workplace, to the point where daily personal life presents more stress.
    The challengesEven though the pay isn't great for someone with my experience, it's manageable because the workload is pretty light.
    3 people found this helpful
    5.0
    Customer Service Representative
    Jun 2024
    Eastwood Quezon City Metro ManilaLess than 1 year in the role, former employee
    I really love the working environment and also being a flight reservation agent as well.
    The good thingsThe account that they gave to me is related to the course I have.
    The challengesThe only challenge for me is the schedule.
    1 person found this helpful
    3.0
    Operations Team Leader
    Apr 2024
    Cubao Quezon City Metro Manila5 to 6 years in the role, current employee
    The only good thing is the account but the company, well they are not pro employees. Take it from me. I had to go off my own opinion just to follow what the company ask.
    The good thingsWork life balance. The salary.
    The challengesGetting redeployed after pulling out our account. It's taking too much time.
    2 people found this helpful
    2.0
    Customer Experience Executive
    Apr 2024
    Eastwood Quezon City Metro Manila1 to 2 years in the role, former employee
    Work at your own risk
    The good thingsRemote work before the company wanted to have all their agents work onsite again.
    The challengesLittle to no salary increase, hired external team lead who even though had training still doesn't know or has little knowledge about the process of the account. Lots of upskilling but no salary increase.
    5 people found this helpful
    2.0
    Operations Assistant Lead
    Apr 2024
    Cubao Quezon City Metro Manila3 to 4 years in the role, former employee
    Stressful with mediocre compensation.
    The good thingsThe company provides me a fixed dayshift and weekends off schedule.
    The challengesJob security is not quite good. There were a lot of misses especially with the higher ops. Recently our account was dissolved and the redeployment for all floating employees was a mess.
    3 people found this helpful
    5.0
    Operations Director
    Nov 2023
    Cubao Quezon City Metro ManilaLess than 1 year in the role, current employee
    ProbeCx is the great company to be part of that leverages your skills and expertise and plus factor is working the normal hours of daytime.
    The good thingsLargest day-shift call center company in the Philippines Career opportunities Growth and building capability
    The challengesProbeCx is the great company and no challenges have been experienced.
    4.0
    Agent
    Sep 2023
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    Great place to work and good location
    The good thingsMy colleagues are friendly and superiors are approachable
    The challengesMaxicare is not at par with other companies. It would be better to add more benefits such as overage dependents (salary deduction), free vitamins, optical benefits etc,
    5.0
    Customer care
    Sep 2023
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    Best work place environment
    The good thingslots of activity for agent to get not stress
    The challengescommunicating with customer
    4.0
    Customer care representative
    Jun 2023
    Cubao Quezon City Metro ManilaLess than 1 year in the role, current employee
    Good work environment, great support team and co-workers.
    The good thingsOperations support are really helpful and considerate. Work environment is not as stressful as the others.
    The challengesPayroll is not late or go pass the date for pay however seem to take at least after lunch before pay goes to preferred bank.
    5.0
    Compensation and benefits specialist
    Jun 2023
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    Culture and Environment
    The good thingsGood things about working at probe are the environment, the people around you and your leaders that will support and will make sure that you will excel and learn new things.
    The challengesFor me the people who don't understand what the reason and the situation. Yet company pick us to make sure all the details are given to the people and employee.
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