Philippine Airport Ground Support Solutions
Write a review
    Philippine Airport Ground Support Solutions
    (55 reviews)
    Write a review
    Write a review

    Company Reviews

    Working at Philippine Airport Ground Support Solutions

    3.655 ratings in total
    5
    18
    4
    16
    3
    10
    2
    5
    1
    6
    57%
    Rate salary as high or average
    67%
    Employees recommend this employer to friends
    Work/Life balance
    3.0(55 ratings)
    Career development
    4.0(55 ratings)
    Benefits & perks
    2.6(55 ratings)
    Management
    3.2(55 ratings)
    Working environment
    3.6(55 ratings)
    Diversity & equal opportunity
    4.5(2 ratings)
    Ratings for Philippine Airport Ground Support Solutions are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 55 reviews sorted by most recent
    Sort by
    most recent
    5.0
    Student Intern
    Jan 2026
    Angeles City PampangaLess than 1 year in the role, former employee
    My time at PAGSS helped me develop practical ground operations abilities and professional viewpoint.
    The good thingsDuring my time with Philippine Airport Ground Support Solutions, Inc (PAGSS), I gained initial experience of airport ground handling and support operations. I learned how different departments work together to provide safe, efficient, and on-time aircraft operations. My experience taught me the value of collaboration, discipline, and following safety regulations in an airport working environment. I was able to see and participate in responsibilities involving passenger services, ground operations, and documentation, which improved my communication and attention to detail. Overall, my time at PAGSS allowed me to apply what I learned in a practical situation, developing professionalism, dedication, and confidence in the aviation business.
    The challengesStaying at PAGSS may give useful aviation experience and skill development. However, enhancing compensation, staffing, scheduling and support systems would make it easier and more satisfying for employees.
    2.0
    Operator
    Aug 2025
    Paranaque City Metro Manila1 to 2 years in the role, former employee
    A mismanage company that use to be great.
    The good thingsThe comradery is the only thing I can think of and the health insurance
    The challengesThe work load is not justifiable for the salary you get, not even a single dime on hazard pay despite the risk as operators face everyday. The company accepts contracts despite having low of man power biting more than the company could chew leading to a very avoidable mistakes that would cause the company a lot of money to pay and blames the operator on said mistakes because of the companies oversight of lack man power. Equipment breakdowns are a common sight mechanics struggle to replace parts because there's no replacement parts leading to cannibalizing other units leading to other units to be broken down permanently gathering dust and rusting away. Operators have to make do with faulty equipment's on the daily basis because surprise the company is also lacking on that department as well, Operators had to risk their license for using said equipment because if they don't theirs n other equipment to use despite all this the company lend this equipment to other company.
    4.0
    Flight Dispatcher / Turnaround Coordinator
    Jun 2023
    Pasay City Metro Manila7 to 8 years in the role, former employee
    Challenging place but still worth it.
    The good thingsFriendly environment, good health benefits, and bonuses after regular, and the best place to start your aviation career path.
    The challengesBe flexible on any kind of shift, be able to work in any weather, and don't be late.
    5.0
    Senior Supervisor
    Mar 2023
    It was a great experience being part of it.
    The good thingsWork with different type of people personalities and behavior.
    The challengesAs being part of operations even day off you need to answer calls or worst you need to be there.
    4.0
    Ground work aviation
    May 2022
    former employee
    Enjoy ang more learning
    The good thingsMor learning's ang enjoying work and to make a good salary of this company. May co workers are enjoying
    The challengesTo make hard work for take a good salary off this company thank you
    3.0
    CSA
    Apr 2022
    3 to 4 years in the role, former employee
    MAXIMUM WORK FOR A MINIMUM SALARY
    The good thingsNo good things here just misery :)
    The challengesLack of manpower Risky job for a minimum salary
    4.0
    Customer service agent
    Jun 2021
    1 to 2 years in the role, former employee
    It was a fulfilling experience for me as I was assigned in various Airlines and duties, I learned a lot from this work
    The good thingsIt was fun and at the same time a learning experienc
    The challengesSalary is somehow Low and when there is a scheduled interview or orientation, the company would not follow their own schedule
    2.0
    Customer service agent
    Feb 2021
    1 to 2 years in the role, former employee
    The company/agency is not that employee friendly.
    The good thingsA good starter experience for fresh graduates that wanted to pursue and work in airline/aviation/airport industry.
    The challengesI enjoyed the experience that I had in the airline where I was deployed but not with Phillipine Airport Ground support solutions Inc. (Agency) I'm still thankful to PAGGS, the salary is minimum, we work for 9-10hrs per day but working with the airline gave us excitement.
    3.0
    Flight Controller
    Feb 2021
    5 to 6 years in the role, current employee
    Positive career growth, unreasonable salary
    The good thingsIt is a challenging environment that allows you to maximize and improve your skills, and discover the rest of your potentials. It trains the employees well on analyzing different travel documents, and it also provides a great exposure to get to know and learn from a wide range of cultural backgrounds.
    The challengesIt is an exhausting environment especially if you are not flexible. You need to work for more than 8 hours everyday, and sometimes, for almost 24 hours. Flight disruptions cause employees to extend their working hours, but the company does not compensate well for these efforts.
    5.0
    Passenger Service Agent
    Nov 2020
    1 to 2 years in the role, current employee
    The best experience for fresh graduate who wants to learn a lot about aviation and tourism
    The good thingsIt is exciting because everyday is a new challenge and new learnings.
    The challengesNothing, everything is fine for me.
    1 person found this helpful
    2.0
    PSA
    Aug 2020
    1 to 2 years in the role, current employee
    If you are a fresh grad. This will be a good stepping stone.
    The good thingsChallenging work Good as stepping stone
    The challenges53 hours per week You'll have Training bond 2 yrs. To pay You'll be able to have a 12 hrs per day Shifting sched. 3 days midnight 2 days night shift but it depends on the airline assignment. LOW SALARY not match with no. Of hours of duty.
    4.0
    Ramp Agent
    Jul 2020
    1 to 2 years in the role, former employee
    You will get enough experience in the Flight Operations.
    The good thingsI enjoy seeing the airplanes everyday and it gives me new learning everyday.
    The challengesSalary is the biggest challenge in this company.
    1.0
    Operations Agents
    May 2020
    5 to 6 years in the role, current employee
    No care for the employees.
    The good thingsJust the experience and friendships that built.
    The challengesLong working hours, low salary, risky nature of work without hazard pay.
    3.0
    Airline Ground attendant
    Mar 2020
    3 to 4 years in the role, current employee
    Minimum duty hours is 10-13hrs. No OT pay
    The good thingsGood training experience
    The challengesSuperiors and management are biased.. and long working hours and the salary is too low.. no benefits
    3.0
    Customer service
    Feb 2020
    1 to 2 years in the role, former employee
    Great experience to work in the company
    The good thingsThe company helped me to be equipped with knowledge about the aviation industry and handling guests as well
    The challengesIt was a challenge to apply for sick leaves and vacation leaves.
    3.0
    Customer service agent
    Feb 2020
    3 to 4 years in the role, current employee
    You will learn a lot in here!
    The good things• I enjoyed working with my colleagues • Learned a lot about customer service • Good if you're looking for an experience
    The challenges• 12 hours a day • Training bond • Oblige to work on rest days if manpower lacks • Delayed flights • Overtime is not compensated well • Be ready to sacrifice holidays or any important occasions of your life
    1 person found this helpful
    1.0
    Customer service agent
    Jan 2020
    1 to 2 years in the role, former employee
    Good for experience
    The good thingsGood experience, you get to see an aircraft everyday
    The challengeslow salary, poor management, the HR is not considerate no work and life balance
    4.0
    S.H.E Representative ( Safety, Security & Quality Assurance - SSQA)
    Nov 2019
    Less than 1 year in the role, current employee
    its a good company to start your career
    The good thingsyou will meet different kind of people different walk of life, good exposure to different kind of situation on how you handle them and especially in operation on how you must complete them in a timely manner
    The challengesthe challenge is the pressure on how to get done quickly without endangering the operations especially if the workload is very high. You must react quickly and decisive
    5.0
    PASSENGER SERVICE AGENT
    Aug 2019
    1 to 2 years in the role, current employee
    GREAT EXPERIENCE
    The good thingsI enjoy having new friends, building new relationship. Having new friends, new learnings not just from my seniors but also from my passengers. You learn to let go and accept challenges. We do have medical benefits, bonus and the like. Every new year we get memorabilia from the agency. It's fun when you stick with the right friends cool supervisor.
    The challengesWorking in operation is tiring, you need to adjust a lot with your schedule. Since we are under agency, we don't have travel benefits. It's hard to request for a vacation leave because it's always under staff and it depends on the schedule maker.
    5.0
    Ground Equipment Operator
    Jul 2019
    1 to 2 years in the role, current employee
    I am constantly improving my skills with this company by taking my free time to train with higher equipment to learn how to operate it.
    The good thingsI very grateful work with wide body and narrow body aircraft by keeping its ground time efficiency from the arrival to the departure of the aircraft with excellent ground support services.
    The challengesThe company is lack of equipment and lack of manpower
    1 person found this helpful
    3.0
    Customer service agent
    Jun 2019
    1 to 2 years in the role, current employee
    Great experience especially to those who had tourism course. But very low salary, and long duty hours.
    The good thingsGood things about being lounge agent to a first class and business class airport lounge is that, I learned a lot and i can be able to interact with different nationalities and cultures.
    The challengesThe challenges are dealing with rude passengers especially when their flight was delayed or when they are insisting to enter the lounge even if they are not flying with business class or not legible to enter the lounge.
    4.0
    Ground Equipment Operator
    May 2019
    wide aviation company servicing international flights.
    The good thingsGood for experience specially in Ground handling.
    The challengesworking as a team.
    2.0
    ground equipment operator
    Apr 2019
    3 to 4 years in the role, former employee
    a very stressful job
    The good thingshaving a goodtime with co-workers
    The challengeslong working hours, low salary.
    2 people found this helpful
    4.0
    Recruitment assistant
    Apr 2019
    Less than 1 year in the role, former employee
    Progressing well.
    The good thingsThey treat you with respect and they see you as an equal.
    The challengesWhat you expect in any company...
    1 person found this helpful
    4.0
    Cargo Agent
    Apr 2019
    3 to 4 years in the role, current employee
    Working here gains you a lot of experience
    The good thingsKnowledge, experience and friends
    The challengesToo much congestion due to airlines
    3.0
    Passenger Services
    Apr 2019
    Roller Coaster ride
    The good thingsGreat friends I have gained and the deep background I have acquired working for the airlines.
    The challengesSalary and sometimes the politics at the workplace
    1.0
    Flight Coordinator/Load Control Informant/Ramp Agent
    Mar 2019
    current employee
    TERRIBLE COMPANY
    The good thingsI don't think there's something good I can say about working here. Almost everything is not good working here. If it wasn't for experience so i could in another country I wouldn't be here.
    The challengesEveryday is a challenge. Working for 10.5 or 11hours everyday, rain or shine with a very low salary and not having any benefits during your 1st 2 years.
    4 people found this helpful
    5.0
    PAGSS - CUSTOMER SERVICES PASSENGERH
    Mar 2019
    Less than 1 year in the role, former employee
    My experience there was very nice because I was able to act like an official employee like the others and treated me and I learned a lot of things from them.
    The good thingsI enjoyed being part of their company because all the employees are very accommodating and easy to deal with.
    The challengesI think nothing to say about this because I enjoyed working with them so much.
    1.0
    Operstions Agent
    Jan 2019
    3 to 4 years in the role, current employee
    Working in pagss will really test your patience.
    The good thingsI enjoyed working in pagss because of my colleagues.
    The challengesThe working hours is too long and still subject to overtime but the salary is to low.. We are not well compensated for the dedication that we are giving..
    5.0
    Passenger Service Agent
    Jun 2018
    Less than 1 year in the role, current employee
    You should work although no one sees.
    The good thingsI love to see everyday how the aircrafts landed. How the Company assists us. and what I really love is to give customer service to the people I've met.
    The challengesMaybe about the locker, not all of us have it.
    1 person found this helpful
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of Jobstreet or its personnel. Jobstreet does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. Jobstreet posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
    Angeles City PampangaParanaque City Metro ManilaPasay City Metro Manila