Peak Support
    (6 reviews)

    Company Profile

    Company overview

    Industry

    Business Support Services

    Company size

    1,001-5,000
    Based in Cambridge, Massachusetts, Peak Support is a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. We offer a wide array of services including customer support, sales operations, and business process outsourcing. Our global delivery model enables us to provide service from the Philippines and the U.S. We hire the best agents in the business and we are relentlessly dedicated to helping our clients succeed.Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we now have approximately 1500 team members in the Philippines and the U.S. You can review our mission, vision, and core values here: https://www.peaksupport.io/about/.

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    Reviews overview

    4.56 ratings in total
    5
    4
    4
    1
    3
    1
    2
    0
    1
    0
    100%
    Rate salary as high or average
    100%
    Employees recommend this employer to friends

    What’s it like working at Peak Support?

    AI summary of recent reviews

    Peak Support maintains a positive workplace environment, characterised by its friendly culture and pro-employee approach. Employees appreciate the company's openness to feedback and the benefits of working from home, which contribute to overall job satisfaction.

    Areas for improvement include the need for more structured training and development programs, as currently there is a heavy reliance on self-learning. Some employees note that while performance expectations are high, the support and training provided could be more comprehensive, and there is variation in the quality of team leadership across the organisation.

    Recent reviews

    5.0
    Customer Service Associate
    Dec 2025
    San Fernando Pampanga3 to 4 years in the role, former employee
    I am thankful and blessed that I've been part of this company
    The good thingsThe benefits and the tasks
    The challengesI guess the management structure
    5.0
    Team lead
    Jun 2023
    3 to 4 years in the role, current employee
    Wonderful Company. Company with a heart. High Salary with friendly environment and nice managers
    The good thingsPeople are friendly. Management is pro-employee.
    The challengesHandling different types of agents
    5.0
    Team leader - Training Team
    Oct 2022
    Las Pinas City Metro Manila3 to 4 years in the role, current employee
    Best Remote Work Company
    The good thingsThe Culture within is the best and what everyone values and promotes.
    The challengesYour enemy is yourself. Success is for those who applies discipline even when they’re at home with a lot of distractions.
    Ratings for Peak Support are shared as-is from employees in line with our community guidelines
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