Pathcutters Phils. Inc.
(18 reviews)
Company Reviews
Working at Pathcutters Phils. Inc.
4.318 ratings in total
5
13
4
1
3
2
2
1
1
1
89%
83%
Work/Life balance
4.4(18 ratings)
Career development
3.7(18 ratings)
Benefits & perks
3.8(18 ratings)
Management
4.2(18 ratings)
Working environment
4.3(18 ratings)
Diversity & equal opportunity
5.0(2 ratings)
Reviews
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5.0
Administration Officer
Jan 2025Bacolod City Negros Occidental3 to 4 years in the role, current employee
Reliable support for administrative tasks
The good thingsWork-Life balance, Learnings
The challengesMultitasking if with numerous same date deadline of different tasks
5.0
Learning and Development Role
Feb 2024Bacolod City Negros Occidental3 to 4 years in the role, current employee
If you're looking for growth and career development, this is the place for you.
The good thingsYou will always be heard.
The challengesRigid assessments and trainings.
3.0
Va
Sep 2023Salary is very low. Should be aligned to workload and responsibilities. Agents are not well compensated.
The good thingsGood people. Professionals. Kind people.
The challengesPeople are very kind and the management team. Salary rate disappointing.
5.0
Administrative assistant
Sep 2023Working here is fun.
The good thingsI really enjoy the work-life balance. The company doesn't stop at the bare minimum in providing what's best for the employees.
The challengesNothing at all. Salary-wise, it is good for starters.
5.0
Your awesome HR
Jul 2022Bacolod City Negros OccidentalLess than 1 year in the role, former employee
Work-Life Balance is true
The good thingsFixed weekends off
environment is not toxic
compensation package is competitive
The challengesWFH VA's that are having reliability issues due to frequent power outage or internet connection problems
5.0
HR associate
May 2022Cadiz City Negros OccidentalLess than 1 year in the role, current employee
I'm confident recommending this company!
The good thingsThis may be the first company KPO company in the province and there are still things/areas to improve but it can already compete well with other industries especially for those who seek to have a work-life balance. The people are great and friendly, it feels home.
The challengesCompensation-wise, it still need to compete with others. The members are growing in numbers so it needs more room and engaging activities for people to meet one another.
5.0
HR Associate
May 2022Less than 1 year in the role, current employee
Too good to be true? Nope! IT'S GOOD and IT'S TRUE!
The good thingsGUARANTEED Dayshift and FIXED weekends off!
Salary is competitive for a Bacolod-based company
Opportunities for career advancement
The challengesTransportation for team members located in distant areas.
No Work from home set up
5.0
Administration Assistant
Mar 2022Bacolod City Negros OccidentalLess than 1 year in the role, current employee
This company is true to its word and its motto: Work Life Balance
The good thingsThe company is very friendly and accommodating. There is plenty of opportunity to grow and develop both your character and your skills. They highly value work and life balance.
The challengesThere's always something new to learn.
1.0
Virtual assistant
Mar 2022Bacolod Lanao del NorteLess than 1 year in the role, current employee
Expectation Vs Reality
The good thingsI've enjoyed the clean and slightly comfortable workplace, the day shift and weekends off, the direct engagement with clients, and the convenience of the office floor plan; I mentioned this because I like the idea that the bathrooms, pantry, and locker rooms are located very accessible to employees including the water and trash bins too.
The challengesI can say that the salary rate is much lower compared to other BPO/KPO companies, but is better than other local companies offering minimum wage. The work stations/cubicles are quite small. The hiring process' standard is high - I couldn't say that they give enough room for improvement. I might be thinking too soon, but I don't see a clear path for career growth. Everybody, except for the other few, are not really friendly and warm. You could actually feel the "no strings attached" vibe. I also don't see a warm and happy lounge area; just a corner of tired people sitting, looking at their phones, doing their own stuff, and waiting for their break-time to end. I might have expected too much positivity from this company.
Human Resource StaffThank you for your feedback. Allow us to address your points:
It is good to hear that you do appreciate the foundational things that we offer, particularly day shift and weekends off. We decided long ago that we do not want our operations to be 24/7 though this would be more profitable for the company. We wanted this to be our point of difference over other outsourcing companies in the city.
Floor plan – we do put a lot of thought into this, so thank you.
Salary much lower than other BPOs but higher than minimum wage – the company regularly conducts compensation research in the effort to remain competitive, so we know how much other BPO companies pay their own employee. With that being said, we can say that this statement is categorically not true. Based on our latest research, our starting salary (not including incentives) is the same as or higher than all the major BPO companies in the city. This is on top of a steady (non-rotating) Monday-Friday shift, no night shift and Saturdays and Sundays permanently off. Our team can also get up to a maximum of 10% salary increase every year. Over 70% of the team do get this 10% increase as our metrics are realistic and achievable.
Work stations/cubicles are quite small – workstations are 2 feet x 4 feet which is industry standard. We do know of some BPOs with 3-feet wide workstations, though.
Hiring standards are high, not enough room for improvement – it is true that we have kept our standards, which we have developed over the years. We know the process we are using works for getting the right people. We have tweaked and adjusted over the years and will continue to do so for years to come.
We acknowledge that the previous iterations of our training process were bit rigorous but we are currently rolling out a more adaptive training program that we find is successfully addressing these concerns. This is going to be an ongoing process of improvement for us as with anything that we do. In the meantime, those who we determine are not ready to take on a role yet are welcome to reapply. Many have done so and have eventually become successful.
No clear path for career growth – in the past 2 and a half years, we have promoted around 25 team members into positions of responsibility and are projecting at least 6 more promotions before the year ends.
Every person who holds a leadership role within the company started out as a VA – we do not hire externally for these positions. On top of this, there are also a number of team captains who handle smaller teams, which is usually the first step team members take to becoming a team leader. For a relatively smaller company like us, this presents a lot of opportunities for the team.
Everybody, except for the other few, are not really friendly and warm. You could actually feel the "no strings attached" vibe. I also don't see a warm and happy lounge area; just a corner of tired people sitting, looking at their phones, doing their own stuff, and waiting for their break-time to end. I might have expected too much positivity from this company.
We do try to keep our team members engaged with daily activities, such as the following:
Daily Stretch Breaks
Tuesdays - Healthy Choose-days, where the team gets treated to a salad bar for free
Wednesdays - WOW (Welcome Orange Wednesdays), where we say hello to new team members and hand out welcome kits
Fridays - Coffee O’clock, where people can just chill and chat over coffee
Fridays - Mugs and Melodies, where people can chill over coffee with live music in the background
While we certainly encourage people to participate in these activities, these are all purely voluntary. These activities don’t happen every hour of every day, of course, nor should they. While engagement is important, we also understand that there are times when people would prefer to just zone out or check their social media or chat to their family and friends.
We always get positive feedback about the environment in the office (yes, we do conduct periodic satisfaction surveys), with the most common comments being the environment is very stress-free, laid back and non-toxic, everybody is friendly and helpful, with special mention to the facilities team and pantry personnel, and we strive to maintain that.
With all of these in place, we understand that there is always room to improve, and we are always open and appreciate constructive feedback. We recognize that it might be daunting to approach management or even TL so we thought it would be important to give the team an avenue to address their concerns thru anonymous feedback and employee engagement representatives.
Thanks again for the feedback. We are always happy to address these. 🙂
30d+ ago
5.0
Administration assistant
Aug 20201 to 2 years in the role, current employee
Perfect for people who wants to achieve that work-life balance
The good thingsWork-life balance, Management is listening to employee concerns
The challengesOrganising and managing time to complete tasks
4.0
Associate
Jan 20201 to 2 years in the role, current employee
Fruitful and an experience full of learnings.
The good thingsI almost always learn something new on a daily basis. I was able to broaden my perspective of the outsourcing industry.
The challengesA better insight on benefits and privileges.
5.0
Team Lead Supervisor
Oct 20191 to 2 years in the role, current employee
Fun place to work, balanced work-life
The good thingsEveryone I work with has always been amazing. The office vibe is fun and laid back - such a huge factor in shaping people’s creativity and motivation. No graveyard shifts and I get to enjoy weekends with my folks. This is where an employee’s well being is always being looked at and nobody is reduced into merely a number.
The challengesJust the regular work related challenges which is, but normal. After all, we get paid to solve problems.
;-)
5.0
Treasury assistant
Oct 20193 to 4 years in the role, former employee
Continuous learning - Never felt stuck!
The good thingsAt Pathcutters, I've always felt that I am treated as a person and not a mere number which can sometimes happen in larger BPOs. This is a place where you have a voice.
In addition, you get to have a direct relationship with the client you're working for and you get to learn something new. As you work with the client, your learning process never stops - which is the most important thing for me.
The challengessmall cubicles, no parking space,
5.0
Virtual assistant
Oct 20191 to 2 years in the role, current employee
Day shift---I still have time to do extra errands after office hours.
The good thingsWith my working history in a fast-paced industry, this job actually offered me a balanced time schedule, achievable daily tasks and work that I can look forward to everyday.
The challengesChallenges: As someone coming from a different industry, it was like seeing the tip of an iceberg as to the duties and responsibilities I have to take in, eventually though the task becomes familiar and I get to learn new skills and various technical platforms.
5.0
Virtual assistant
Oct 2019Less than 1 year in the role, current employee
Best company I have worked for so far!
The good thingsPathcutters Affordable Staff is one of the best companies I have worked for. They offer the perfect work-life balance for their employees, starting with the day shift, the weekends off and the toxic-free environment.
The challengesNone so far.
2.0
Virtual assistant
Aug 20191 to 2 years in the role, current employee
Good for fresh graduates and a career starter.
The good thingsThe company has a laid back culture, morning shift scheduling, and working with australian clients which is a plus factor in your resume.
The challengesLow salary rate (1.25AUD per hour for all areas of expertise, once regular you are paid 1.75AUD per hour), no clear glide path with career, lacks employee engagement, no proper training provided, unlicensed microsoft applications installed to computers, leased computers used in operations, and lacks leadership presence by management which results to a high turn over of attrition amongst tenured employees.
3.0
Web designer
Jan 20193 to 4 years in the role, former employee
Good for gaining work experience or settling for a less stressful job.
The good thingsThe Schedule; regular working days, morning shift and weekends off. Laid-back culture, less stress and more time for outside office activities.
The challengesNot so much career development, no skill training/coaching, leaves you learning or studying tasks by yourself. Salary is average but I consider it less for those with relevant working experience.
1 person found this helpful
5.0
HR Recruitment Associate
Jan 2017Great working environment and opportunities for growth!
The good thingsFeels great to be part of this team!
The challengesNone
1 person found this helpful