(100 reviews)

Company Profile

Company overview

Website

OTR Group

Industry

Supermarkets, Grocery & Petrol Retailing

Specialities

Retail, Convenience store

Company size

1,001-5,000

Primary location

Adelaide, SA

OTR began in 1984 as a family-run BP service station in South Australia. Today, it is part of the ASX-listed Viva Energy Group, driven by an ambitious vision to become Australia’s largest convenience retailer. Together, Viva Energy’s expansive national footprint and OTR’s history of innovation have created a network of over 1,000 convenience locations across the country. The OTR Group also manages the national retail chain Smokemart & Giftbox (SMGB) and licenses 92 Quick Service Restaurants, including leading brands such as Hungry Jack’s, Guzman Y Gomez, Subway, Oporto, Wok in a Box, and Krispy Kreme SA.

Our mission statement

Making life easy.

Featured

Start Your OTR Career!

Whether you're looking for flexible, part-time work or a management career, OTR offers a huge variety of roles and career paths. Our presence extends throughout metropolitan and regional South Australia, into WA, Victoria and NSW. No matter what you want to do, where you want to be, or when you want to work - OTR can make it happen.

Gallery photos

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Reviews overview

2.2100 ratings in total

5

11

4

9

3

14

2

19

1

47

39%

Rate salary as high or average

23%

Employees recommend this employer to friends

What’s it like working at OTR Group?

AI summary of recent reviews

Employees appreciate their friendly and helpful co-workers, who create a strong team dynamic at OTR Group. The company offers flexibility in scheduling, good cultural diversity, and career development opportunities for those interested in advancing within the organisation.

However, there are some potential challenges, including inconsistent management with frequent changes and limited communication, staffing shortages that make it difficult to keep up with tasks, and a demanding workload with high pressure and stress. Some employees feel under-valued with limited recognition, and there are concerns about safety for overnight workers and a lack of support and training from management.

Recent reviews

1.0

Console Operator

Jul 2026

Kilburn SA 50845 to 6 years in the role, current employee

Not for the feint of heart or a sensitive soul, if you wish to keep your humanity, look elsewhere

The good thingsVery Generous pay if you have no other skills.

The challengesSafety - Overnight you have to face very troubled people from surrounding institutions and council houses. Including gangs. I have mopped up blood, I have been threatened with weapons over ten times, I have witnessed awful things. The experience has left me paranoid and fearful.

1.0

Console Operator

Mar 2026

Adelaide SA 50001 to 2 years in the role, former employee

Hyper-exploitative and appalling work enviroment.

The good thingsWe were generally paid on time.

The challengesUnder-paid, over-worked, and micro-managed.

1.0

Manager

Mar 2026

Adelaide SA 50001 to 2 years in the role, current employee

Avoid OTR at all costs

The good thingsNothing. One of the most toxic environments I have ever worked in.

The challengesThere is no communication from management down. They randomly stopped offering perks of B1G1 coffees and gave everyone a $25 visa gift card as an end of year bonus. Whether you were a casual who worked one day a fortnight or a manager who worked non-stop. There was no other performance based incentive to do well. They say there is, but the budgets that they have set are so unrealistic that no one can achieve them. The people in the office treat you like peasants and expect you to drop everything to return their emails - even though they CLAIM that the guest is the most important thing to them. It's not. They just want money. If you work on Christmas Day, they give you a $10 bonus that can ONLY be spent on the OTR app. The walls of the office are covered in quotes that are a complete joke because the only thing that should matter is how your teams feel about going to work and I have never felt more undervalued by a company as I do now.

Ratings for OTR Group are shared as-is from employees in line with our community guidelines

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