Optum
    (306 reviews)

    Company Reviews

    Working at Optum

    4.1306 ratings in total
    5
    160
    4
    73
    3
    34
    2
    20
    1
    19
    87%
    Rate salary as high or average
    82%
    Employees recommend this employer to friends
    Work/Life balance
    3.9(306 ratings)
    Career development
    3.9(306 ratings)
    Benefits & perks
    3.9(306 ratings)
    Management
    3.7(305 ratings)
    Working environment
    4.1(306 ratings)
    Diversity & equal opportunity
    3.3(21 ratings)
    Ratings for Optum are shared as-is from employees in line with our community guidelines

    reviews

    Showing 18 reviews for Quezon City Metro Manila
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    5.0
    Customer Service Representative
    Jan 2026
    Quezon City Metro Manila8 to 9 years in the role, former employee
    Good working environment and great for newbies who is just starting their career in the BPO industry
    The good thingsThe environment and a very supportive management
    The challengescontinuous graveyard shift
    1 person found this helpful
    1.0
    Customer Service Advocate
    Jul 2025
    Quezon City Metro Manila1 to 2 years in the role, former employee
    I can't summarize my experience within this company.
    The good thingsNo positive comments for this company.
    The challengesAt first, I was excited and happy to be part of the team. However, after a year of working here, that joy gradually turned into frustration and disappointment. The salary is not competitive compared to industry standards, and the pressure to meet extremely challenging metrics became overwhelming. What made the experience even more disheartening was how my termination was handled. I was let go without any prior notice or proper explanation from my manager. It felt deeply unfair, especially since some of my teammates had the same issue but were only given a Notice to Explain (NTE) or a final warning. I believe all employees deserve fair and equal treatment, and in my case, that simply did not happen.
    11 people found this helpful
    5.0
    Customer Service Representative
    Mar 2024
    Quezon City Metro Manila1 to 2 years in the role, former employee
    Best BPO company so far. I would recommend this company if you're looking for stress-free account and the environment.
    The good thingsI enjoyed when our first day was at a hotel with free buffet. They are welcoming, you'd feel being valued.
    The challengesNothing. I have nothing against them.
    1 person found this helpful
    4.0
    Customer Service Representative
    Dec 2023
    Quezon City Metro Manila1 to 2 years in the role, former employee
    Provided exceptional service, consistently exceeding satisfaction of employees.
    The good thingsI am able to train myself with different skills and they provide a lot of opportunities
    The challengesReporting to office due to transportation.
    5.0
    Customer service
    Oct 2023
    Quezon City Metro Manila3 to 4 years in the role, former employee
    an excellent company for newbies and tenured agents as the company follows employee first policy and promotes career growth.
    The good thingsGood management and pay with additional bonuses depending on performance also offers opportunity to be WFH.
    The challengesNot much but sometimes workload can be unpredictable..
    1 person found this helpful
    3.0
    Insurance agent
    Oct 2023
    Quezon City Metro Manila1 to 2 years in the role, former employee
    Unveiling My Journey: A Candid Review of My Experience at OPTUM
    The good thingsCareer Growth and Development Innovative Work Environment Diverse and Inclusive Culture Collaborative Work Environment Work-Life Balance Social Responsibility and Impact Global Exposure Employee Recognition and Rewards
    The challengesI believe it's essential to share some insights about the work environment at OPTUM, emphasizing that it may not suit everyone, especially those who are more inclined towards a supportive and harmonious workplace. It's crucial to consider various aspects when evaluating a potential workplace fit. At OPTUM, the workplace dynamics can be demanding and may require a particular resilience and adaptability to navigate effectively. The culture seems to involve a certain level of interpersonal conflicts and drama amongst coworkers, which can sometimes create a challenging atmosphere. This might be due to differing personalities and communication styles. Moreover, there have been instances of perceived division among peers and uneven support from supervisors. Some supervisors may not always demonstrate a strong pro-agent stance, which can impact overall morale and job satisfaction. This could be a factor that individuals with a preference for highly supportive and encouraging leadership might find challenging. Additionally, the work demands at OPTUM can be quite demanding, often requiring mandatory overtime and facing a high workload. The night shift differential may not be as satisfactory as some might hope for, considering the nature of the work and the hours involved. In sum, individuals who value a workplace with a stronger emphasis on harmonious relationships, clear and consistent support from supervisors, and a lighter workload may find it beneficial to consider other options. However, it's important to note that this perspective is based on various experiences and that workplace experiences can vary for each individual.
    4 people found this helpful
    3.0
    Training manager
    Jan 2023
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Good Pay and Goodbye
    The good thingsSalary the offer is good very competitive enough for you to pay a psychiatrist and medication for losing your sanity
    The challengesWorkload and worst transition and onboarding. Hybrid setup is not true regardless of health condition the work life balance is just a facade Operations lead is disrespectful (in my experience) and non collaborative yet would interrogate the support staff as they micromanage you
    3 people found this helpful
    5.0
    Onboarding Specialist
    Jun 2022
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    Great start for a fresher!
    The good thingsWorking in Optum gave me a superb experience where it unlokced a lot of knowledge when it comes to my field of work.
    The challengesRamp hiring is common and is the time of the year where workload is the heaviest. Other than that, work is manageable.
    5.0
    Customer associate
    Jun 2022
    Quezon City Metro Manila3 to 4 years in the role, former employee
    I have learned a lot especially with healthcare accounts. And it is life changing.
    The good thingsOptum Global Solutions have a lot of incentives base on your performance.
    The challengesI have difficulty with travel. I would like to start working from home.
    4.0
    Product trainer
    Aug 2021
    Quezon City Metro Manila1 to 2 years in the role, former employee
    Company for Fresh graduates
    The good thingsNice management. A recommend company especially for fresh graduates
    The challengesLack of professional growth. Takes at least 4 years before one gets promoted
    3.0
    Customer service specialist
    Jul 2021
    Quezon City Metro Manila3 to 4 years in the role, current employee
    My experience was just memorably satisfying.
    The good thingsThey're generous and kind to all the employees. There was a very light and happy environment. The bosses were very approachable and down to earth. Considering that the account was not that complicated and stressful as well, gave each and every team in the account to bond and share things that were not really work related, but can be applied with the kind of service we cater to our members.
    The challengesThe only thing that lacks is how they initiate the growth of each and every individual. This applies to me because most of the agents who had been given the chance to be provided the apprenticeship post for operations and training, so I had a chance to be an Assistant Manager Apprentice and was able to competently compete with those full pledged Assistant Managers, but still were not properly rewarded.
    1 person found this helpful
    4.0
    Assistant Manager
    Jun 2021
    Quezon City Metro Manila7 to 8 years in the role, former employee
    OGS is a good company to work with in a healthcare industry
    The good thingsTalent Development, internal/external training.
    The challengesProactive enrollment for new managers should be priorities to ensure alignment of the new role.
    5.0
    CSR
    Mar 2021
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Excellent, very good
    The good thingsI love the Company and the people who works here.
    The challengesNothing I love this company. I will recommend this company to my friends.
    4.0
    Customer service representative
    Jan 2021
    Quezon City Metro ManilaLess than 1 year in the role
    Good experience for customer service calls and compensation.
    The good thingsMy colleagues and the benefit in the company.
    The challengesThe job responsibility and some of the providers who were rude.
    3.0
    Customer service representative
    Jan 2021
    Quezon City Metro Manila1 to 2 years in the role, current employee
    Slowest recruitment process, Poor HR Process, Toxic cluster
    The good thingsSalary is a bit fine.
    The challengesI can't think of anything, I am just not happy and unsatisfied.
    1 person found this helpful
    5.0
    Collections specialist
    Jan 2021
    Quezon City Metro Manila5 to 6 years in the role, current employee
    5 years working in the company
    The good thingsGood working environment and competitive salary and so many training materials and training session you can join
    The challengesThey are pushing you to your outmost ability as an agent.
    5.0
    Customer Service Representative
    Oct 2020
    Quezon City Metro Manila3 to 4 years in the role, former employee
    GOOD REVIEWS ABOUT UHC
    The good thingsGOOD WORKING ENVIRONMENT
    The challengesAVERAGE SPECIALLY IF YOU ALREADY HAVE A MASTERY OF THE SYSTEM
    3.0
    CSR
    Dec 2016
    Quezon City Metro Manila1 to 2 years in the role, current employee
    The company does not show compassion to employees, UHG is getting richer but the and saving lots of revenue, but employees are getting too little
    The good thingsNo work on US Holidays, and weekends off
    The challengesThe longer you stay the, the more you feel you want to look for other company
    5 people found this helpful
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