Optum
    (306 reviews)

    Company Reviews

    Working at Optum

    4.1306 ratings in total
    5
    160
    4
    73
    3
    34
    2
    20
    1
    19
    87%
    Rate salary as high or average
    82%
    Employees recommend this employer to friends
    Work/Life balance
    3.9(306 ratings)
    Career development
    3.9(306 ratings)
    Benefits & perks
    3.9(306 ratings)
    Management
    3.7(305 ratings)
    Working environment
    4.1(306 ratings)
    Diversity & equal opportunity
    3.3(21 ratings)
    Ratings for Optum are shared as-is from employees in line with our community guidelines

    reviews

    Showing 4 reviews for Makati City Metro Manila
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    2.0
    Medical Claims Analyst
    Aug 2025
    Makati City Metro Manila1 to 2 years in the role, current employee
    It was good until it was not. I admire the people who are here for a long time because if I am given a better opportunity elsewhere, I am out of here in an instant
    The good thingsThe pay is what's keeping me. There are managers who are nice. But I realized it is difficult to trust people in this kind of environment
    The challengesThere is a reason why the job posts have been around for a long time. People do apply, but you will see right off the bat the red flags once you are for interview.
    12 people found this helpful
    5.0
    Customer Service Representative
    Jun 2025
    Makati City Metro ManilaLess than 1 year in the role, former employee
    great experience to be a pioneer on the account that I was in.
    The good thingscompetitive salary, good environment
    The challengesMadatory overtime without informing first
    2 people found this helpful
    3.0
    Healthcare Advocate
    Aug 2024
    Makati City Metro Manila1 to 2 years in the role, current employee
    Optum made me feel amused, well-devoted, resilient and advocate of rights and liberty as a human being.
    The good thingsCompany is very inclusive to all employees, from operations to utility management. They have a good standing when it comes to benefits and perks, like retirement plan that has a good appraisal monthly. Their facilities will good enough to meed your work-place satisfaction.
    The challengesThe recruitment team doesn't have urgency, like usual hiring process that literally would take 1-day processing. Some of the team managers will not meet your expectations to be good as they should be because they're just on that position to do nothing but mock people and feel disgusted when they face criticism as you exercise your rights. Another thing, salary and work compensation sucks. Adding work-load without a secured compensation. Optum could have done better if they would have team managers and executive that will compassionately embrace their so-called advocates on their sentiments on the company. Face criticism with urgency and importance, make people matter on small and big stuffs. Optum will be good company that most people will admire if they're not client pleasers.
    1 person found this helpful
    4.0
    Customer Care Advocate
    Jan 2024
    Makati City Metro Manila1 to 2 years in the role, former employee
    Loved my stay here. Although it was short (14 months), the management is the factor why I stayed at the time despite feeling stagnant considering that in BPO, things are fast-paced.
    The good thingsBenefits such as quarterly incentive and retirement program are the catch here. They really promote work-life balance. As per my former bosses in the account I handled, they really are a top-notch; they're approachable, values your work and contribution, and FGDs were very consistent.
    The challengesNot much except for how the people can be towards you. Which is normal. There would really be workmates who are entitled and unsupportive of you with no reason at all.
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