Optum
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    Optum
    (306 reviews)
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    Company Reviews

    Working at Optum

    4.1306 ratings in total
    5
    160
    4
    73
    3
    34
    2
    20
    1
    19
    87%
    Rate salary as high or average
    82%
    Employees recommend this employer to friends
    Work/Life balance
    3.9(306 ratings)
    Career development
    3.9(306 ratings)
    Benefits & perks
    3.9(306 ratings)
    Management
    3.7(305 ratings)
    Working environment
    4.1(306 ratings)
    Diversity & equal opportunity
    3.3(21 ratings)
    Ratings for Optum are shared as-is from employees in line with our community guidelines

    reviews

    Showing 7 reviews for Cebu City Cebu
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    3.0
    Collections Representative
    Mar 2025
    Cebu City Cebu1 to 2 years in the role, former employee
    If you are looking into getting a short-term financial relief, Optum is a good company to start at. On a long-term, unless you want to be stuck in the same position for 6-8 years with very little annual salary increase and be in a company managed by APATHETIC "managers" and "directors", this company is a big NO NO.
    The good thingsTraining and beneifts is probably one fo the best in the Healthcare BPO industry since Optum is an in-house CS/tech arm of UHC. During my stay at Optum, work-life-balance was relevant since, back then, we were on a hybrid setup.
    The challengesThe management in general, from top management down to the team managers. The top management are top-notch client-pleasers while ost of their team managers are puppets and inexperienced. I also refuse to understand why Optum hires team managers who are inexperienced relevant to the LOB.
    5 people found this helpful
    1.0
    Customer Service Role Entry Level
    Jun 2024
    Cebu City Cebuformer employee
    Just don't stay here for longer, there is no security and salary is too low. Also, hiring process is like a Snail Mail.
    The good thingsThis is a Five Star Company. Top in the Healthcare industry. Trainings were good and HMO were given upon hiring. Actual hiring process takes so much time and difficulty. Standard is high, you need to push yourself.
    The challengesWe applied last January and till now still waiting when is the onboarding. No proper updates, you'll wait forever. I thought this is the kind of company I'd like to work with, this is just a temporary solution to your financial concerns. But don't get me wrong, just don't stay here for longer if you want to achieve more in your life.
    7 people found this helpful
    5.0
    Trainer
    Mar 2024
    Cebu City Cebu
    There is Work Life Balance.
    The good thingsLeadership, Team Chemistry, Purpose.
    The challengesThe company keeps growing, so roles are abundant. Growth keeps us busy, so we need to prepare for challenges ahead.
    5.0
    Billing Representative
    Aug 2022
    Cebu City CebuLess than 1 year in the role, current employee
    Great accommodation during our new hire orientation! fantastic
    The good thingsPeople, environment, salary and benefits
    The challengesNone so far. Everything seems to be okay in my first week.
    5.0
    Patient Care Coordinator
    Sep 2021
    Cebu City Cebu1 to 2 years in the role, former employee
    Company was good, they give good benefits to their employees.
    The good thingsI had a fixed weekend rest days. The pantry has 24/7 free coffee and hot chocolate. And the cleanliness of the office.
    The challengesSudden changes of team lead, to the point that our team was floating because we didnt have a team lead because of their reassignment of team leads.
    1 person found this helpful
    2.0
    CSR
    May 2021
    Cebu City CebuLess than 1 year in the role
    A good company, but an emotionally taxing job.
    The good thingsGreat people to work with, absolutely. Everyone is nice, friendly, and kind. Your team leaders are good people.
    The challengesThe software they have could use a lot of upgrades. It was difficult to use and it didn't work sometimes.
    1 person found this helpful
    5.0
    Escalation Specialist
    Oct 2020
    Cebu City Cebu3 to 4 years in the role, former employee
    I had ultimate learning and growth in the company
    The good thingsThe environment and leaders never missed to touchbase and follow up with their employees.
    The challengesLimited number of heads to take leaves, the rest are fine
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