NICE inContact
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    NICE inContact
    (11 reviews)
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    Company Reviews

    Working at NICE inContact

    3.811 ratings in total
    5
    5
    4
    1
    3
    4
    2
    0
    1
    1
    91%
    Rate salary as high or average
    82%
    Employees recommend this employer to friends
    Work/Life balance
    3.8(11 ratings)
    Career development
    3.9(11 ratings)
    Benefits & perks
    3.5(11 ratings)
    Management
    3.5(11 ratings)
    Working environment
    3.8(11 ratings)
    Ratings for NICE inContact are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 12 reviews sorted by most recent
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    most recent
    3.0
    Project Manager
    Nov 2025
    Taguig City Metro Manila7 to 8 years in the role, current employee
    Apply only if you are desperate
    The good thingsPay was better than most when I started
    The challengesThe quality of the workforce has dramatically dropped. Management changed several times over the years, and now they are very stingy.
    5.0
    Designated Support Engineer
    Apr 2021
    Less than 1 year in the role, current employee
    One of the greatest companies to work with in the country.
    The good things-The working experience is outstanding. Support is given remotely. -Work from home set-up during pandemic. (until further notice) -Laptop, Monitor, headset is provided. -Efficient recruitment process.
    The challengesThe product support is challenging you have to have enough experience in tech support and in call center to be able to easily understand the product.
    4.0
    IT security analyst
    Mar 2021
    Pasig City Metro Manila1 to 2 years in the role, former employee
    Learn a lot from Incident response
    The good thingsThe Security team here is good but needs a lot of maturity. Management within the team is supportive of your efforts and listens to your suggestions and pains. You can work from home and there is freedom on what you want to achieve as long as it aligns with management. Family oriented approach.
    The challengesUpper management is adamant in supporting the security efforts and wanted no disruption to business processes. Security is left behind unless the inevitable hits the fan. Other teams are hard to work with due to politics and the Director also left so the management is in limbo. Pay is low There is no retirement benefit Training is not priority Hard to get what you need due to budget and priorities
    1 person found this helpful
    5.0
    Manager
    Sep 2020
    Manila City Metro ManilaLess than 1 year in the role, current employee
    Great Company to work with
    The good thingsThey support the employees and give a great benefits
    The challengesI can't think of anything, the company is really good
    5.0
    Head of information technology
    May 2020
    Less than 1 year in the role, current employee
    Local Manager for Services and Operations in Corporate IT, Service Desk and BI
    The good thingsThe people and the culture is very good.
    The challengesThere's a lot of coordination one has to concur in USA to make an aligned decision.
    5.0
    Technical support engineer
    Jan 2020
    3 to 4 years in the role, current employee
    Best so far
    The good thingsGreat management, resources are provided to employees
    The challengesNeed to align salary with competitor
    3.0
    Technical Support Engineer
    Nov 2019
    1 to 2 years in the role, former employee
    Best company to learn new things
    The good thingsIf you want to learn new things this is the best company to join. They have a lot of products that you can learn. Overtimes are paid accordingly. The environment is very great, your colleagues and superior are awesome.
    The challengesNo strong processes that are built to support employees when it comes to their workload. 9 hours of your shift is not enough to finish your work load. You need to do overtime to finish everything and sometimes you need to use your breaks and lunch time just to finish your work.
    1 person found this helpful
    5.0
    Voice engineer
    May 2019
    Less than 1 year in the role, current employee
    A company that value employees time and life. A very thoughtful and accommodating to everybody.
    The good thingsWork Life Balance Perks Management very accommodating and approachable
    The challengesNo issue for me since all aspects are okay and all employee including overseas support are friendly and accommodating.
    1 person found this helpful
    1.0
    IT operations
    Mar 2019
    Run from this company
    The good thingspeople are good, environment is nic
    The challengesthis company wont encourage you to do better, benefits are not enough, salary below market value
    3.0
    Technical Support Engineer
    Dec 2018
    pay is good
    The good thingspay is good
    The challengesto risky, they have a unique way of scanning using multiple exams and interviews even after the 90th day.
    3.0
    Technical & helpdesk support
    Feb 2018
    1 to 2 years in the role, current employee
    #ChallengeAccepted
    The good thingsIf gou are ip to the challwnge of xonstang learning. This is the best company to join.
    The challengesLimited non-monetary benefits.
    3.0
    Technical Support 1
    Nov 2017
    Is it really that good?
    The good thingsNew challenges and opportunity. Great progress for new development and projects. Good turn around time when it comes to events and other issues.
    The challengesNo established process yet for most of the supported products and features. Needs more improvement on how each department should work together. Appraisals, Bonuses, and Compensations are not fully align with the support you provide.
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    Reviews by location
    Manila City Metro ManilaPasig City Metro ManilaTaguig City Metro Manila