Save yourself and look for another agency. You deserve better!The good thingsI only enjoyed working with my client.
The challengesStop the micromanaging. MANAGEMENT stop treating yourselves like VIP. Your VAs are the one who provides your salaries. Don't treat this agency like your previous BPOs. The management itself is useless and unprofessional. They imply a lot of rules but still can't do their job. If you have concerns, they will respond like a robot but they will not act upon it. They will include salary increase in perks but if you request them to work on it, THEY WILL NOT WORK ON IT, they will only acknowledge it. They also lowball their contractors, they take most of the money and give their contractors less than half of their rate. Even though they take most of the money they still can't provide enough computers on site. And even they don't have enough computer, they will not allow you to bring your own laptop. The internet in the office is also slow. Christmas baskets are only given to VAs who work on site. The previous reviews here are true! Just look for another agency and save yourself!