MDM Systems
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    MDM Systems
    (28 reviews)
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    Company Reviews

    Working at MDM Systems

    2.928 ratings in total
    5
    8
    4
    5
    3
    2
    2
    2
    1
    11
    89%
    Rate salary as high or average
    43%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(28 ratings)
    Career development
    3.0(28 ratings)
    Benefits & perks
    2.6(28 ratings)
    Management
    2.7(28 ratings)
    Working environment
    2.9(28 ratings)
    Ratings for MDM Systems are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 28 reviews sorted by most recent
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    most recent
    5.0
    Account analyst
    Jun 2023
    Angeles City Pampanga7 to 8 years in the role, current employee
    Positive Work Environment
    The good thingsFREE brewed coffee TV in Pantry Area Subsidized VAN shuttle service excellent work environment BIG workstations Best thing ever - we have bidet in our CR!
    The challengesJust the location in Clark.
    5.0
    E-commerce
    Apr 2023
    Angeles City Pampanga5 to 6 years in the role, current employee
    Great foundation for future companies
    The good thingsFriendly staff and management.
    The challengesPeople are approachable like you're already working here for years.
    1 person found this helpful
    1.0
    Agent
    Feb 2023
    Angeles City Pampanga3 to 4 years in the role, former employee
    bad in administration
    The good thingsnone at all. Everything is Topsy Turvy
    The challengeseverything is different on a day to day basis. No standard
    4.0
    CSR
    Aug 2022
    Pampanga Central Luzon1 to 2 years in the role, former employee
    Review for hopes of improvement 7
    The good thingsRated 4 just to neutralize the score. This is the last review for me. I am still hoping they change and improve for the better. They do listen, just not that well.
    The challengesLast pointer. Shuttle service is not free. I think the pandemic does not have to do anything about it anymore. They are overspending on useless stuff and underspending on things that should be focused on.
    1.0
    CSR
    Aug 2022
    Pampanga Central Luzon1 to 2 years in the role, former employee
    Review for hopes of improvement 6
    The good thingsJust to be different they are located in Philexcel which is a nice place. Commute is easy
    The challenges7th, acknowledge those people who work hard, people make mistakes they get callouts, but try to encourage them to be better, DO NOT let the TLs make them feel like they are garbage. We all have our own learning curve. Not because this was taught once means you already know it. Some people takes multiple attempts before knowing the right thing.
    1.0
    CSR
    Aug 2022
    Pampanga Central Luzon1 to 2 years in the role, former employee
    Review for hopes of improvement 5
    The good thingsThe good employees and the nice clients to work for. Other employees offers you food.
    The challenges6th, even if you have the position and power, you are not all knowing. Try getting some pointers from your employees for a change, other HRs do that. They try asking for suggestions one by one and listens to them, not just dumps the ideas somewhere.
    1.0
    CSR
    Aug 2022
    Pampanga Central Luzon1 to 2 years in the role, former employee
    Review for hopes of improvement 4
    The good thingsThere are good people that works here and some good clients to work for.
    The challengesBiased with team leads. Management always takes their side.
    1.0
    CSR
    Aug 2022
    Pampanga Central Luzon1 to 2 years in the role, former employee
    Review for hopes of improvement 3
    The good thingsSame as mentioned fro the 1st and 2nd. Lots of good people and clients.
    The challenges4th, do not allow gossips in the work place. Other companies immediately actions work place gossips and make it stop.
    1.0
    CSR
    Aug 2022
    Pampanga Central Luzon1 to 2 years in the role, former employee
    Review for hopes of improvement 2
    The good thingsSame as mentions before. There are several good people and clients
    The challenges2nd, documents should be kept secured and should not be misplaced. 3rd, higher positions should be a mediator, a person that does not take sides. Problem here is the first person who reported an issue is always considered right. That does not seem right.
    1.0
    CSR
    Aug 2022
    Pampanga Central Luzon1 to 2 years in the role, former employee
    Review for hopes of improvement
    The good thingsLots of good team mates and nice clients. Very good health and safety procedures but slow.
    The challengesToo toxic. 1st, confidentiality includes the identity of the person who raised an issue. If you keep telling the person involved the identity of the person that reports to you then you'll only end up losing good people.
    1.0
    Csr iws
    Jun 2022
    Mabalacat City PampangaLess than 1 year in the role, former employee
    Bad culture for a starter company
    The good thingsIf you are starting with your career in the bpo industry, this place is an average choice. I can't think of any other things because it's just not good working for them if you are already an experienced employee.
    The challengesThey have a gossip culture/chismis culture/marites culture and management looks at you as if you don't know anything and they are the experts of everything. Very little opportunity to grow and to be promoted even if you have the skills and talents. Bad politics.
    1.0
    Csr
    Jun 2022
    Mabalacat City PampangaLess than 1 year in the role, former employee
    Not so good experience working for them
    The good thingsWork mates are nice, friendly, approachable. Clients are also nice and friendly. Clients are very open minded
    The challengesThe TL don't know the process. The TL just reads the training manual Blames trainees for not getting the process the first time. If the issue is still unresolved after every attempts that means the head has issues. High attrition rate.
    1.0
    Csr
    Jun 2022
    Magalang PampangaLess than 1 year in the role, former employee
    Poor company to work
    The good thingsNot that I can think of
    The challengesPoor managing. Poor leadership. Beginners in BPO
    4.0
    Admin Assistant
    Mar 2022
    Clark Freeport Zone Pampanga3 to 4 years in the role, current employee
    Friendly Environment/Client/Staff/Workmates
    The good thingsEverything I said on my headline. From the management team down to the employees to the maintenance team. You will never be OP here. People are also very welcoming.
    The challengesThere are challenges with every company, that's normal. Some processes are slow, but you'll get by. Some issues can also be managed real quick. So far, some major issues I have faced have been resolved in a day or two. None stays unresolved longer than that.
    3.0
    CSR
    Mar 2022
    Mabalacat City PampangaLess than 1 year in the role, former employee
    Coaching Broadcasted
    The good thingsA good company, don't get me wrong. Great clients, good benefits, average salary.
    The challengesBeware of the Windscreens account. Not a very professional TL. Drops names whenever there are callouts, NTEs, etc. You will be well knowned by others because it's almost being broadcasted that you made a mistake, or raised a concern about someone or something. No confidentiality of identity. Also if you made a major callout, other accounts will know what you have done. I was just shocked one day that someone from a different account asked me about one of my callouts. How unprofessional.
    3.0
    Not employed
    Mar 2022
    Porac PampangaLess than 1 year in the role, current employee
    Trying to look for a job
    The good thingsJust found this company on google, checking reviews before applying
    The challengesI don't think this is a good company. Already covering up some stuff? Reviews all entered 20 days ago
    2.0
    CSR
    Mar 2022
    1 to 2 years in the role, former employee
    Not so good a BPO company
    The good thingsClients, workmates, good health and safety protocols, etc
    The challengesI think because of the lack of BPO experience of the managing personel, this company is already late at everything. Leave credits are the minimum, exit leave is not allowed, late memos, salary does not compensate all LOBs that you are handling, tenurity over skill for promotion, TLs not very well educated with their process is allowed, new updates from clients are only being sent via email by TLs but not explained further, callouts will be sent via email without explanations, NTEs are being served without further explanations.
    5.0
    CSR
    Feb 2022
    1 to 2 years in the role, current employee
    Company with Job Security
    The good thingsTruly blessed to be part of this company!
    The challengesNone so far. Still enjoying working here!:)
    5.0
    Manager
    Feb 2022
    5 to 6 years in the role, current employee
    Great work environment NO POLITICS!
    The good thingswork environment; benefits; health and safety protocols; company service; very friendly management team; big pantry area
    The challengesno challenges at all
    4.0
    Rehired employee
    Feb 2022
    Clark Freeport Zone Pampanga3 to 4 years in the role, current employee
    Great place to grow and welcomes you like a family. Appreciate employees
    The good thingsAcknowledges your contribution to the team. I previously resigned for a bigger company but realized the environment there is toxic. MDM welcomes me back again because they know how good my performance is.
    The challengesthere are times there's loads of work but that's to be expected in every work.
    5.0
    Customer service
    Feb 2022
    San Fernando City La Union1 to 2 years in the role, current employee
    Great company enjoy all the benefits and super stuff that comes with working here. They offer a lot of training opportunities
    The good thingsA supportive, high growth company full of super cool and nice people! So impressed with the supportive culture, the dedication of everyone to our mission and hard-working but also kind people I work with every day. Thrilled to be here!
    The challengesHonestly, none yet. Training was overwhelming but I can definitely do the job with the help of the whole team.
    4.0
    1 yr Current employee
    Feb 2022
    Clark Freeport Zone Pampanga1 to 2 years in the role, current employee
    Great work environment and friendly people
    The good thingsYou grow together. When you're being left out, there's a performance enhancement plan for you. The salary is always on time and at times advance.
    The challengesThere are challenges with tasks but you can overcome it with teamwork
    5.0
    eCommerce Graphic Artist
    Feb 2022
    Mabalacat City Pampanga1 to 2 years in the role, current employee
    A great work place. Family oriented company. A home away from home.
    The good thingsFriendly people, no politics and now power trips. I am so happy I finally found the best BPO company in Clark
    The challengesNone. No work is perfect. I am just happy with what the company has to offer someone who doesn't have experience in BPO
    5.0
    Account & admin assistant
    Feb 2022
    Tarlac Central Luzon3 to 4 years in the role, former employee
    Awesome work place! Great culture and work environment. A place you are excited to be at everyday because you know the people you'll work with are friendly.
    The good thingsClients are stable Mangers and Leaders are accommodating Great pay and benefits Fun filled work environment Best work schedule
    The challengesYou can't have everything. Can't complain. I am happy with MDM
    1.0
    Management
    Oct 2021
    Pampanga Central Luzon1 to 2 years in the role, current employee
    MDM doesn't care about their employees, no increase and HR was unprofessional.
    The good thingsClients were really good, they will provide training for new employees.
    The challengesCommunication between employee and hr/management
    2.0
    NA
    Jul 2021
    current employee
    Lack of Leadership Training
    The good thingsThey have very friendly clients to work for.
    The challengesThe leadership from TLs here is not really good. Some doesn't even know what they are doing. Where did you see a TL in a BPO industry who doesn't even know the process that she/he is handling?
    4.0
    Outbound sales representative
    Mar 2020
    Good place to grow your telemarketing skills
    The good thingsGood place to grow your telemarketing skills
    The challengesfriendly working environment
    5.0
    eCommerce Assitant/Graphics Designer
    Jan 2018
    E Commerce and Graphics Designing
    The good thingsGraphics Designing and Good Working Environment
    The challengesComplete Attendance and No late
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    Reviews by location
    Angeles City PampangaMabalacat City PampangaMagalang PampangaPorac PampangaSan Fernando City La Union