Very Client-Oriented with minimal concern to their employeesThe good thingsYou get the HMO on day one and the client I was deployed at is awesome.
The challengesAs much as I want to give good remarks to all of my former employers, I have to be objective and honest on my feedback with Manpower. The nature of their business is staff-augmentation and providing manpower to their different clients. Naturally, this involves sending people on-site of the clients.
Manpower, or our Account Manager at least, gives zero care once the person has been deployed. This has been the case of our team. When we experience concerns with our employment (e.g. payroll concerns, etc.) they really take their time in responding (average of one month before addressing our concerns/emails/messages). Sometimes, we have to raise it to the officers of the client we are deployed at for them to respond. Their response is also terse and unhelpful. Most of the time, we and the client look for workarounds for concerns that they should be resolving.
Our payslip is also an issue. Though the office of the client we are deployed at is literally beside their building, for some reason the delivery of our payslips is delayed. To give context on how delayed the delivery is, it usually takes a month and a half from the actual payout before we receive our payslip; so we need to note down how much we receive in our ATMs and wait for several months for our payslip before we can check if there are discrepancies.
These bad experiences made me leave the company. Unfortunately, even the processing of the last pay is very gruesome. It took several months and follow-ups before they released my last pay. And during the date of the release, their staff informed me that several documents are not available for release (COE and 2316) since there are other processes of requesting before they release them. This is understandable if our Account Manager informed me beforehand, but I only found out on the day of release. I needed to file for another leave with my current employer to go back for the other documents. Note that before my first visit, I've been trying to contact our Account Manager to check if there's anything else that I need to do, but as always, he is not available.