Koala
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    Koala
    (3 reviews)
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    Write a review

    Company Profile

    Company overview

    Website

    Koala

    Industry

    Home & Garden Retail

    Company size

    11-50
    We are a performance driven company with a strong focus on delivering premium quality stats to our clients through inbound and outbound services.With that mission in mind, we assembled a team of the top agents & complement their skills with our expert training. The result is a group primed to create high quality contacts and leads to deliver optimal customer service and conversions on all leads.Our passion for customer service drives us to make sure we deliver the best results for our client.Our commitment to excellence begins at our call center, where every agent knows how to assess the needs of each caller, ask the right questions at the right times, when to make an offer, and how to close a deal.Our agents draw from the expert training they get to know how to up-sell, cross-sell, and seal the best possible deal in every situation.Sales and productivity can quickly skyrocket for clients that make use of our top-quality call center staff.

    Gallery photos

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    Reviews overview

    3.73 ratings in total
    5
    2
    4
    0
    3
    0
    2
    0
    1
    1
    100%
    Rate salary as high or average
    67%
    Employees recommend this employer to friends

    What’s it like working at Koala?

    AI summary of recent reviews

    Employees at Koala appreciate the 3 weeks of training provided, the good starting salary offered, and the room for growth within the company. They value the teamwork and family environment, the valuable learning experiences gained, and describe the workplace as happy with good colleagues.

    However, some potential challenges include handling clients, which can be difficult at times, the need to monitor shipments, and the fast-paced nature of the work environment.

    Recent reviews

    1.0
    Retention specialist
    Apr 2023
    Makati City Metro ManilaLess than 1 year in the role, former employee
    Not good company to work with
    The good thingsnot comfortable working in this field when it's your job to make people realize to read the whole terms and conditions and the goal of the company is to support so-called merchants to take people's money? karma is coming
    The challengesnot comfortable working in this field when it's your job to make people realize to read the whole terms and conditions and the goal of the company is to support so-called merchants to take people's money? karma is coming
    5.0
    Customer service representative
    Nov 2022
    1 to 2 years in the role, former employee
    Good salary with good progression
    The good thingsThey provide 3 weeks of training. They offer a good starting salary. There is room to grow
    The challengesSome of the US customers are difficult but there is scripts to work with to handle them.
    5.0
    Customer service
    Dec 2019
    ENOUGH TO PURSUE CAREER ABROAD
    The good thingsTEAM WORK AND FAMILY EXPERIENCES THAT TAUGHT ME SO MUCH HAPPY WORK PLACE GOOD COLLEAGUES
    The challengesHANDLING OF CLIENT MONITORING OF SHIPMENTS FAST PACED ENVIRONMENT GOOD WORKPLANCE
    Ratings for Koala are shared as-is from employees in line with our community guidelines
    See all reviews
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