Keywords Studios
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    Keywords Studios
    (22 reviews)
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    Company Reviews

    Working at Keywords Studios

    4.622 ratings in total
    5
    17
    4
    4
    3
    0
    2
    0
    1
    1
    95%
    Rate salary as high or average
    91%
    Employees recommend this employer to friends
    Work/Life balance
    4.5(22 ratings)
    Career development
    4.2(22 ratings)
    Benefits & perks
    4.3(22 ratings)
    Management
    4.0(22 ratings)
    Working environment
    4.4(22 ratings)
    Diversity & equal opportunity
    5.0(2 ratings)
    Ratings for Keywords Studios are shared as-is from employees in line with our community guidelines

    reviews

    Showing 8 reviews for Pasig City Metro Manila
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    5.0
    Player Support Agent
    Feb 2026
    Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
    Safe haven for gamers
    The good thingsThe most chill and non-toxic work environment that I had.
    The challengesProbably the food in the pantry
    5.0
    Player Support Agent
    Aug 2025
    Pasig City Metro Manila7 to 8 years in the role, current employee
    KWS is a Great Place To Work
    The good thingsGreat HR and management team, very employee friendly, nice office - our aircon is really cold, the company has improved since pre-pandemic and is still improving this year with additional leave credits, has yearly increase (but don't expect much), additional free HMO dependent and many things. and WORK FROM HOME
    The challengesAs the company expand and grows, I think they should improve on the hiring process as I can see that some agents are just getting the work because they know english. Also, higher salary or salary increase if possible.
    5.0
    Trust & Safety Moderator
    Jun 2024
    Pasig City Metro Manila1 to 2 years in the role, current employee
    Highly recommended employer
    The good things- Has a reliable HMO provider - Great office amenities that I rarely use since I work from home (cold as heck AC) - Great management (at least for my account). Very understanding with your concerns and are willing to give you leeway for improvement as long as they see your dedication. - Yearly salary increases. It is not much especially after the TRAIN Law was passed which technically absorbed my salary increases after the no tax threshold, but its good. - Great work environment. - Friendly workmates. - GAMES. GAMES GAMES GAMES. Board games? Video games? This place has it. No LARPing, though. - Office location has a good number of stores and facilities around it that you could use during and/or after your shift.
    The challenges- It is located on the off-side of Ortigas (Meralco Avenue cor. Julia Vargas Avenue). If you like walking, you'll get to the nearest terminals easily (ADB Avenue, Galleria, Megamall). Otherwise, you're in for a nightmare. - Again, it is located in Ortigas. Nightmarish traffic during rush hour.
    2 people found this helpful
    5.0
    Player Support Agent
    Mar 2023
    Pasig City Metro Manila1 to 2 years in the role, former employee
    One of a kind and great company.
    The good thingsCo-workers and managers are like literally a family who will always be there to help you provide a good performance at work.
    The challengesThere are many processes that we need to follow but they are all part of the job.
    5.0
    Email support
    Feb 2023
    Pasig City Metro Manila1 to 2 years in the role, former employee
    fun place to work at. stress free
    The good thingsfun place to work at. stress free, good for your mental health as they highly support you every step and gives mental health check ups
    The challengessalary I guess, but they make it up with lots of fun activities and good environment company
    5.0
    Team lead
    Nov 2022
    Pasig City Metro Manila5 to 6 years in the role, former employee
    KWS Manila is a Great Place to Work
    The good thingsVery good environment for aspiring individuals.
    The challengesYou need to be very good at adapting to changes.
    5.0
    Email support
    Oct 2022
    Pasig City Metro Manila3 to 4 years in the role, former employee
    Great Working Environment
    The good thingsThe company gives enough training for you to assist your customers/players and they also prioritize the needs of the agent.
    The challengesIt is mostly personal, but the company is flexible when it comes to their agents.
    4.0
    IT Helpdesk Associate
    Sep 2022
    Pasig City Metro ManilaLess than 1 year in the role, former employee
    Good and organized working environment but toxic IT staff.
    The good things- Organized department. - Lighter tasks. - Amenities like lounge, gaming room and sleeping quarters.
    The challenges- Toxic IT staff, cannot rely on the seniors and even their team leader. - Very far from public transportation, unless if you can make the shuttle schedule. - Political-driven company.
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