Keywords Studios
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    Keywords Studios
    (22 reviews)
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    Company Reviews

    Working at Keywords Studios

    4.622 ratings in total
    5
    17
    4
    4
    3
    0
    2
    0
    1
    1
    95%
    Rate salary as high or average
    91%
    Employees recommend this employer to friends
    Work/Life balance
    4.5(22 ratings)
    Career development
    4.2(22 ratings)
    Benefits & perks
    4.3(22 ratings)
    Management
    4.0(22 ratings)
    Working environment
    4.4(22 ratings)
    Diversity & equal opportunity
    5.0(2 ratings)
    Ratings for Keywords Studios are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 23 reviews sorted by most recent
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    5.0
    Player Support Agent
    Feb 2026
    Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
    Safe haven for gamers
    The good thingsThe most chill and non-toxic work environment that I had.
    The challengesProbably the food in the pantry
    5.0
    Player Support Agent
    Aug 2025
    Pasig City Metro Manila7 to 8 years in the role, current employee
    KWS is a Great Place To Work
    The good thingsGreat HR and management team, very employee friendly, nice office - our aircon is really cold, the company has improved since pre-pandemic and is still improving this year with additional leave credits, has yearly increase (but don't expect much), additional free HMO dependent and many things. and WORK FROM HOME
    The challengesAs the company expand and grows, I think they should improve on the hiring process as I can see that some agents are just getting the work because they know english. Also, higher salary or salary increase if possible.
    5.0
    Trust & Safety Moderator
    Jun 2024
    Pasig City Metro Manila1 to 2 years in the role, current employee
    Highly recommended employer
    The good things- Has a reliable HMO provider - Great office amenities that I rarely use since I work from home (cold as heck AC) - Great management (at least for my account). Very understanding with your concerns and are willing to give you leeway for improvement as long as they see your dedication. - Yearly salary increases. It is not much especially after the TRAIN Law was passed which technically absorbed my salary increases after the no tax threshold, but its good. - Great work environment. - Friendly workmates. - GAMES. GAMES GAMES GAMES. Board games? Video games? This place has it. No LARPing, though. - Office location has a good number of stores and facilities around it that you could use during and/or after your shift.
    The challenges- It is located on the off-side of Ortigas (Meralco Avenue cor. Julia Vargas Avenue). If you like walking, you'll get to the nearest terminals easily (ADB Avenue, Galleria, Megamall). Otherwise, you're in for a nightmare. - Again, it is located in Ortigas. Nightmarish traffic during rush hour.
    2 people found this helpful
    5.0
    Player Support Agent
    Mar 2023
    Pasig City Metro Manila1 to 2 years in the role, former employee
    One of a kind and great company.
    The good thingsCo-workers and managers are like literally a family who will always be there to help you provide a good performance at work.
    The challengesThere are many processes that we need to follow but they are all part of the job.
    5.0
    Email support
    Feb 2023
    Pasig City Metro Manila1 to 2 years in the role, former employee
    fun place to work at. stress free
    The good thingsfun place to work at. stress free, good for your mental health as they highly support you every step and gives mental health check ups
    The challengessalary I guess, but they make it up with lots of fun activities and good environment company
    5.0
    Team lead
    Nov 2022
    Pasig City Metro Manila5 to 6 years in the role, former employee
    KWS Manila is a Great Place to Work
    The good thingsVery good environment for aspiring individuals.
    The challengesYou need to be very good at adapting to changes.
    5.0
    Email support
    Oct 2022
    Pasig City Metro Manila3 to 4 years in the role, former employee
    Great Working Environment
    The good thingsThe company gives enough training for you to assist your customers/players and they also prioritize the needs of the agent.
    The challengesIt is mostly personal, but the company is flexible when it comes to their agents.
    5.0
    Customer Support Executive
    Sep 2022
    3 to 4 years in the role, former employee
    So far, the best BPO company I would recommend.
    The good thingsGreat compensation package, non-voice accounts, game accounts that you are familiar with or even played, especially if you are a gamer.
    The challengesTeam leaders are at times lenient with misbehaving employees.
    4.0
    IT Helpdesk Associate
    Sep 2022
    Pasig City Metro ManilaLess than 1 year in the role, former employee
    Good and organized working environment but toxic IT staff.
    The good things- Organized department. - Lighter tasks. - Amenities like lounge, gaming room and sleeping quarters.
    The challenges- Toxic IT staff, cannot rely on the seniors and even their team leader. - Very far from public transportation, unless if you can make the shuttle schedule. - Political-driven company.
    5.0
    Player Support Associate
    Apr 2022
    Quezon City Metro Manila1 to 2 years in the role, former employee
    Challenging because of the type of people that the company hires and the type of management as well.
    The good thingsThe workload is very fine. You are not pressured to complete a specific task within a short period of time.
    The challengesSince it is a gaming environment, the company hires people that has good gaming experience but lack behavioral attitude.
    5.0
    Operations
    Jun 2021
    3 to 4 years in the role, current employee
    One of the companies I can say a good company
    The good thingsLow toxicity unlike my other company. Happy people. Open management.
    The challengesI think it is not the company but the people working on the company. I have experience power tripping but luckily they have an open management where you can report the supervisors directly.
    4.0
    IT Helpdesk Associate
    Jul 2020
    Less than 1 year in the role, former employee
    Good place to work for handling issues/enhancing critical, analytical skills.
    The good thingsGood staff and patient agents. Has amenities for a place to feel cozy.
    The challengesMaintaining the KPI or performance evaluation sheet.
    5.0
    Application support
    Apr 2020
    1 to 2 years in the role, current employee
    Awesome Job and Awesome Environment
    The good thingsWork as you play. Play as you work. A very good work-life balance plus very low stress on you.
    The challengesLocation. It's rather hard to find a means of public transport to the office because it's quite hidden.
    1 person found this helpful
    4.0
    Agent
    Dec 2019
    1 to 2 years in the role, current employee
    Working experience is fun
    The good thingsThe environment is very laxed. The employees here are very friendly as well.
    The challengesCommuting to work from my location is far since the relocation of the company.
    5.0
    Player Support Agent
    Sep 2019
    Less than 1 year in the role, current employee
    Great.
    The good thingsDoesn't have a toxic environment.
    The challengesI can't think of anything. This place is great. I learned a lot especially since it's my first job in the BPO industry.
    5.0
    Player Support Agent
    Jul 2019
    Very friendly colleagues
    The good thingsI really like working here because I experienced no pressure and I really like my colleagues. They're very friendly and approachable.
    The challengesThe only challenge I've got was transportation issues. Ortigas was known for a heavy traffic place.
    5.0
    Email support
    Jun 2019
    Less than 1 year in the role, former employee
    Great workplace environment.
    The good thingsThe workmates and hospitality that they provide. As well as swift processing of files.
    The challengesSome accounts are hard to deal with. Guess it's still based on your luck as well.
    1.0
    Customer Experience Executive
    Jun 2019
    1 to 2 years in the role, former employee
    Too good to be true
    The good things- The salary is okay. - Spacious office is a good point, and that they have expanded even. - Most of the time, the temperature was cold (the tolerable and good kind). There are only few incidents I remember that the AC is broken. - They provide (more than) enough devices as employees needed. - They give birthday,Valentine's, and Christmas goodies.
    The challenges- Takes a long time for (some) tenured employees to warm up to newbies. And some of them will do anything to get you in trouble. Speaking of which... - Some of their clients could be downright obnoxious. If you get to be under that kind of client and they just feel like wrecking your credibility, good luck. The management won't have your back as they would be worshiping the client's gluteus maximus and kick out yours. It's like you don't have the right to defend yourself when the client tries to bring you down. The salary was not worth is as the management was terrible. But if you can make yourself invisible from this kind people and do great at your job, it's okay somehow.
    6 people found this helpful
    5.0
    Assistant Team Leader
    Aug 2018
    1 to 2 years in the role, current employee
    It was really good
    The good thingsThey nourish internal employees to become future leaders
    The challengesEveryday is always a challenge, but you have your superiors to guide you
    4.0
    HR
    Jul 2018
    1 to 2 years in the role, current employee
    Home away from home
    The good thingsFlexibility and work life balance
    The challengesSometimes too many chiefs...
    1 person found this helpful
    5.0
    Gaming Community Support
    Mar 2018
    Less than 1 year in the role, current employee
    Great Place to Work
    The good things- Above-average compensation for a non-voice account - Can request a game anytime - Cool, friendly people - Reasonable incentives
    The challenges- Site is in Ortigas, which is known for heavy traffic
    3 people found this helpful
    5.0
    CX Line
    Apr 2017
    Less than 1 year in the role, current employee
    Great opportunities and stress-free environment
    The good thingsCool management; playing games while at work is awesome!
    The challengesUsual birth pains.
    5.0
    Customer Support
    Oct 2016
    Manila City Metro Manila1 to 2 years in the role, current employee
    Amazing!
    The good thingsThis is my dream job
    The challengesNone so far
    1 person found this helpful
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