ISTA Solutions, Inc.
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    ISTA Solutions, Inc.
    (66 reviews)
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    Company Reviews

    Working at ISTA Solutions, Inc.

    4.366 ratings in total
    5
    45
    4
    10
    3
    5
    2
    1
    1
    5
    92%
    Rate salary as high or average
    89%
    Employees recommend this employer to friends
    Work/Life balance
    4.2(63 ratings)
    Career development
    4.1(63 ratings)
    Benefits & perks
    3.9(63 ratings)
    Management
    4.2(63 ratings)
    Working environment
    4.0(63 ratings)
    Diversity & equal opportunity
    3.7(3 ratings)
    Ratings for ISTA Solutions, Inc. are shared as-is from employees in line with our community guidelines

    reviews

    Showing 28 reviews for Makati City Metro Manila
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    5.0
    Accounts Manager
    Jun 2025
    Makati City Metro Manila1 to 2 years in the role, current employee
    my review of the company100% Virtual application, work-life balance, nice benefits, constant employee engagement activities and lots of opportunities
    1 person found this helpful
    5.0
    Customer Service Call Centre Representative
    Jun 2025
    Makati City Metro Manila1 to 2 years in the role, current employee
    Proud to Grow with ISTA Solutions
    The good thingsWhat I like most about ISTA Solutions is their strong employee recognition—hard work is consistently acknowledged and valued. On top of that, the positive work culture stands out; everyone, from recruitment to clients, is genuinely supportive and respectful.
    The challengesThe commute can be challenging due to heavy traffic, but being part of a company that truly values me—and working with such amazing colleagues—makes it all worth it. That’s why I’m still happily with ISTA Solutions!
    1.0
    Case Worker
    Jun 2022
    Makati City Metro ManilaLess than 1 year in the role, former employee
    Worst company by far
    The good thingsFor employees who had a good time mostly just had easier accounts and tend to overlook any shortcomings of the company
    The challenges-They're willing to lowball the salary rate of skilled employees compared to new hires who have been in the BPO for quite a long time but with MEDIOCRE skills -Overtime pay is hard to get approved -Quick to blame small leaders without listening to their concerns and without assistance in implementing solutions -Regardless of how big or small the facility of the company is, the huge dealbreaker for me is that their work culture is not for smart or skilled people -They won't care about your contribution until they realize that a 1 skilled person's job is equivalent to 2-3 employees amount of task -Unprofessional guard and cleaner
    5 people found this helpful
    1.0
    Manager
    Jul 2021
    Makati City Metro ManilaLess than 1 year in the role, current employee
    The organization looks like carnival.
    The good thingsI can't see anything good. Just VP, he's very nice.
    The challengesThe organization looks like carnival. Comfort room is not so comforting. No soap, no tissue.
    4 people found this helpful
    5.0
    ORDER MGNT SPECIALIST
    Jul 2021
    Makati City Metro Manila5 to 6 years in the role
    NOT STRESSFUL GOOD COMPANY
    The good thingsSalary, people and work that I'm doing (less stress)
    The challengesWorking on night shift and too far from home
    3.0
    Team leader
    Jun 2021
    Makati City Metro Manila3 to 4 years in the role, current employee
    the company is what you'd expect from a typical BPO. still in the early stage though we so rules/guidelines are being added/ammended every now and then.
    The good thingsfriendly team mates makes the job less stressful
    The challenges..just getting used to the BPO culture. a bit more stressful than my previous jobs but it pays the bills for now..
    5.0
    Accounts payable
    Jun 2021
    Makati City Metro ManilaLess than 1 year in the role, current employee
    Excellent company and caring staffs
    The good thingsThey are very caring to the employees and always providing assistance
    The challengesSo far I enjoyed working here.
    2.0
    Recruiter
    Jun 2021
    Makati City Metro Manila3 to 4 years in the role, former employee
    No career opportunity
    The good thingsSalary is average but if you perform well there is a yearly increase. Employees are very friendly, be careful-- you'll get attached (except the management)
    The challengesStayed in the company for 4.5 years but no opportunity given to grow from agent to another higher position. They prefer to outsource people outside and put them on the position even with no experience on the account, than use their employees who stayed with them for years. If you are looking for growth,better check other companies😉
    1 person found this helpful
    4.0
    Accounts associate
    Jun 2021
    Makati City Metro ManilaLess than 1 year in the role, current employee
    Great , no metrics and less stress
    The good thingsVery accommodating management
    The challengesThe people working around you
    5.0
    L2 Associate
    Jun 2021
    Makati City Metro ManilaLess than 1 year in the role, current employee
    Learnable. more knowledge
    The good thingsPositive vibes,great people , i learned more
    The challengesI can show more my abilities to work.
    5.0
    Customer associate
    Jun 2021
    Makati City Metro ManilaLess than 1 year in the role, current employee
    Good People, Good Management
    The good thingsPeople are good. good management. people are easy to talk to
    The challengesSince I live in Cavite its a bit hard to go to work specially when it rain
    5.0
    Trainer/ QA
    Jun 2021
    Makati City Metro Manila1 to 2 years in the role, current employee
    great experience good management and promising struture of process
    The good thingsin 2 years of employment got appraised twice and promoted twice. they value all the employees and address all concerns as much as possible
    The challengesstructure is underway, security needs to work on, restrooms could be manage better
    5.0
    Clinical Auditor
    Jun 2021
    Makati City Metro Manilacurrent employee
    The company where you will confidently feel appreciated.
    The good thingsManagement appreciates your hardwork and achievement. Very considerate with your request, fair with the company policies and will treat you as a family.
    The challengesNothing. I just love working in this company.
    3.0
    L2 Associate
    Jun 2021
    Makati City Metro Manila3 to 4 years in the role, current employee
    Good and Fun Place To Work
    The good thingsHard work isn now being appreciated than before. Lead is now better compared before.
    The challengesLot of calls from my account but tolerable.
    5.0
    L2 Associates
    Jun 2021
    Makati City Metro ManilaLess than 1 year in the role, current employee
    Stress Free Company , Good Compensation
    The good thingsGood Management , Nice Compensation , Healthcare , Nice Working Environment , Kind Colleagues
    The challengesNone so far everything is great , no bad feedback so far
    5.0
    Team manager
    Jun 2021
    Makati City Metro ManilaLess than 1 year in the role, current employee
    GOOD ENVIRONMENT WHILE WELL COMPENSATED
    The good thingsI ENJOY WORKING WITH ISTA THERE'S PRESSURE BUT THAT IS NORMAL BUT THE SUPPORT FROM MY SUPERIOR WITH THE PEOPLE I AM WORKING WITH THEY ARE EASY TO WORK WITH :)
    The challengesNONE FOR NOW BECAUSE I HAVEN'T SEEN ANY AS OF NOW.
    5.0
    Back Office
    Jun 2021
    Makati City Metro ManilaLess than 1 year in the role, current employee
    Positive environment
    The good thingsI enjoyed that every individual in the company is easy to approach and there are many benefits
    The challengesI don't see anything that needs an improvement for now. It's a growing company.
    5.0
    Junior Team Leader
    Jun 2021
    Makati City Metro Manila1 to 2 years in the role, current employee
    The best company for me :)
    The good thingsEmployee friendly and Caring Company. They always make sure the safety of their employees especially in this time of pandemic. They really work hard to sustain our jobs.
    The challengesI can't think of anything that I didn't enjoy about the company.
    5.0
    Documentation associate
    Jun 2021
    Makati City Metro ManilaLess than 1 year in the role, current employee
    Great and Fulfilled.
    The good thingsThey are able to meet the expectation with its environment and employee as well.. and also the employer.
    The challengesNone so far. I believe that ISTA is a very good company
    5.0
    Data entry
    Jun 2021
    Makati City Metro ManilaLess than 1 year in the role, current employee
    Overall it's a wonderful experience. The people here are down to earth even the management. Work life balance is always implemented with exciting perks and benefits. Approachable management and colleague.
    The good thingsI enjoyed working here because of the people. They are all down to earth, helpful, understanding, from utilities to CEO. Clients were also the best!
    The challengesI love eating with my friends/colleagues. I think they could improve the pantry. That's all.
    5.0
    L2 associate
    Jun 2021
    Makati City Metro Manila1 to 2 years in the role, current employee
    Worklife balance. I was able to work from home during the pandemic.
    The good thingsVery generous in giving incentives
    The challengeseverything is great so far
    5.0
    Virtual assistant
    Jun 2021
    Makati City Metro ManilaLess than 1 year in the role, current employee
    Working here is life changing!
    The good thingsStress free environment. Client is very approachable.
    The challengesThis is my first time to work as back office in Healthcare account and adjustment is my biggest struggle especially I am working directly with my Client.
    5.0
    Recruiter
    Jun 2021
    Makati City Metro Manila1 to 2 years in the role, current employee
    work life balance , Working environment
    The good thingsenvironment, people ♥
    The challengesno challenges working for this company
    5.0
    Recruiter
    Jun 2021
    Makati City Metro ManilaLess than 1 year in the role, current employee
    Environment is really light and the people are really accomodating
    The good thingsThe calm, light and friendly environment despite of the work tasks. Well-maintained equipments, accomodating team leads and support.
    The challengesnone, if ever there is, there are a lot of ways to improve it
    5.0
    Team manager
    Jun 2021
    Makati City Metro ManilaLess than 1 year in the role, current employee
    Care for their people
    The good thingsI was hired for 3 months and I can say confidently that my superiors are guiding me and making sure that I won't feel uncomfortable asking help from them if needed. No disputes and light environment.
    The challengesNone I could say for now.
    1 person found this helpful
    3.0
    L2 ASSOCIATE
    Jun 2021
    Makati City Metro Manila3 to 4 years in the role, former employee
    Workplace environment
    The good thingsI am lucky to have Best TL and part of the Team who always gave you support and laugh at all times.
    The challengesI hope that we would have a professional and train Security Guard, who is able to know to how to handle Agents. Who is responsible enough and not always sleeping in front of the Reception area and not wearing face mask /faceshield at all times Sad to say, he is not a perfect man to do the job. You may check the CCTV area for more proofs and Hope to have time to ask one by one of all the employees for feedbacks. Thank you
    1 person found this helpful
    5.0
    RPO Account Manager
    Jun 2021
    Makati City Metro Manilacurrent employee
    Promotes Work life Balance
    The good thingsAdheres to health and safety protocol.
    The challengesThe challenges working for this company are none so far.
    1 person found this helpful
    5.0
    Recruiter
    Jun 2021
    Makati City Metro ManilaLess than 1 year in the role, current employee
    Stress free company has good pay mostly back office work
    The good thingsManagement is very helpful and friendly tasks are easy, almost no phone time and will not be dealing with customers, work life balance and great working environment
    The challengesNo challenges as the job is very specific mostly setting of appointments
    1 person found this helpful
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