IBEX Global Solutions
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    IBEX Global Solutions
    (275 reviews)
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    Company Reviews

    Working at IBEX Global Solutions

    4.1275 ratings in total
    5
    151
    4
    59
    3
    28
    2
    13
    1
    24
    87%
    Rate salary as high or average
    81%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(275 ratings)
    Career development
    3.9(274 ratings)
    Benefits & perks
    3.8(274 ratings)
    Management
    3.6(275 ratings)
    Working environment
    3.9(275 ratings)
    Diversity & equal opportunity
    3.1(10 ratings)
    Ratings for IBEX Global Solutions are shared as-is from employees in line with our community guidelines

    reviews

    Showing 5 reviews for Muntinlupa City Metro Manila
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    3.0
    Customer Service Representative
    Mar 2025
    Alabang Muntinlupa City Metro Manila3 to 4 years in the role, former employee
    Only good in the beginning but latter part, not good and no salary increase at all. Lucky to those newly hired, they have a much higher package offer.
    The good thingsAt first, everything is good actually. Team Managers are hands on even though they are newly hired. They will try their best to give the support and knowledge to their team. Your colleagues are good. You will meet different person in all walks of life. They will make your life bearable every day.
    The challengesMicromanaging. Management will always say yes to everything and will not consider the hardships of their employees. Metrics will keep on changing, and they will add unnecessary metrics. Low salary, no increase. Only good for beginners in BPO. Tenured agents do not have any annual increase.
    4 people found this helpful
    1.0
    Customer Service Representative
    Jun 2024
    Alabang Muntinlupa City Metro Manila
    THERE RECRUITERS ARE NOT RELIABLE AND THEY LOVE MICRO MANAGING.
    The good thingswork from home set up
    The challengesmicro managing, no work life balance, they don't care about the welfare of their agents and always have a new process but the compensation is still low.
    1 person found this helpful
    4.0
    Customer care representative
    Jun 2023
    Alabang Muntinlupa City Metro Manila1 to 2 years in the role, former employee
    Good training ground
    The good thingsThe account is easy and the workplace is very accommodating
    The challengesHow they handled leaves and also how they always request for mandatory Overtime
    5.0
    Escalations Supervisor Advocate
    Aug 2021
    Alabang Muntinlupa City Metro Manila1 to 2 years in the role, former employee
    Work-Life balance and Positive Working Environment
    The good thingsThis is a good company especially for beginners that are looking for experience. There are a lot of opportunities for career development, benefits and perks, and healthy working environment.
    The challengesIf you are the type of person who is looking for high salary, this company is not for you.
    5.0
    Customer care
    Apr 2021
    Alabang Muntinlupa City Metro ManilaLess than 1 year in the role, current employee
    Company of smiles, making up for what it lacks
    The good thingsThe staff and supervisors are very friendly and they don't forget to greet you with a smile before you start your shift at work.
    The challengesAlthough it's a friendly company, the workplace is very competitive.
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