HSBC
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    HSBC
    (311 reviews)
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    Company Reviews

    Working at HSBC

    4.4311 ratings in total
    5
    196
    4
    77
    3
    26
    2
    4
    1
    8
    95%
    Rate salary as high or average
    92%
    Employees recommend this employer to friends
    Work/Life balance
    4.2(311 ratings)
    Career development
    4.0(311 ratings)
    Benefits & perks
    4.1(311 ratings)
    Management
    3.8(311 ratings)
    Working environment
    4.3(311 ratings)
    Diversity & equal opportunity
    2.8(10 ratings)
    Ratings for HSBC are shared as-is from employees in line with our community guidelines

    reviews

    Showing 25 reviews for Quezon City Metro Manila
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    1.0
    Associate Senior Associate
    Apr 2026
    Quezon City Metro Manila6 to 7 years in the role, former employee
    The mngt , the account toxic- unrealistic targeted KPI's. Managers has no emphaty nocare to employee
    The good thingsNothing good as TL and DM incompetent
    The challengesThe management in contact centre role is a bit of a red flag, some managers will demotivate you, the account becomes toxic- unrealistic targeted KPI's. Managers has no emphaty and care to employees
    1 person found this helpful
    5.0
    Mortgage Underwriter
    Jan 2026
    Quezon City Metro Manila8 to 9 years in the role, current employee
    Best place to work and management truly cares to its employees
    The good thingsPeople oriented culture
    The challengesNot so competitive salary
    5.0
    Customer Support Specialist/ Chat support
    Sep 2025
    Quezon City Metro Manila11 to 12 years in the role, former employee
    I worked here for 11 years — a testament to the great people, supportive management, and engaging work environment. Time flew by because I genuinely enjoyed what I was doing and felt happy being part of the team.
    The good thingsI worked here for 11 years — a testament to the great people, supportive management, and engaging work environment. Time flew by because I genuinely enjoyed what I was doing and felt happy being part of the team.
    The challengesThere were occasional challenges — including some favoritism among team leads
    1 person found this helpful
    3.0
    Operations Associate
    Aug 2025
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Entry-level for anyone who has the time.
    The good thingsOne ride away from where I live.
    The challengesChanging shift schedule without warning.
    5.0
    Customer Due Diligence Analyst
    May 2025
    Quezon City Metro Manila1 to 2 years in the role, current employee
    I feel secured with HSBC as we have the management on our backs and I love the managers always ask for this question "Is there any help you need from me?"
    The good thingsStaff centered company, great management and good compensation.
    The challengesI haven't encountered any major issues with my HSBC journey.
    3 people found this helpful
    3.0
    Operations Associate
    May 2025
    Commonwealth Quezon City Metro Manila2 to 3 years in the role, former employee
    The time I started at HSBC is really great after a year and the management has change everything has taken into a bittersweet situation for employees esp. like me working in a contact centre part of the company.
    The good thingsSalary and Benefits. They have childcare allowance
    The challengesThe management in UK contact centre role is a bit of a red flag, some managers will demotivate you, the account becomes toxic- unrealistic targeted KPI's. Managers has no emphaty and care to employees
    3 people found this helpful
    2.0
    Assistant Manager
    Apr 2025
    Quezon City Metro Manila11 to 12 years in the role, former employee
    No salary increase despite moving from an individual contributor role to a people's manager role. Nakakapanghina.
    The good thingsOffice is near my place and they offer hybrid set up.
    The challengessalary for an in-house company is way too low if you compare HSBC with it's competitors. No salary increase for a people's manager role if you came from an individual contributor role with the same band level. VERY unfair, wasn't informed about this during my application so I had to resign.
    4 people found this helpful
    1.0
    Senior Fraud Officer
    May 2024
    Quezon City Metro Manila3 to 4 years in the role, former employee
    The leadership are mostly on another country and no immediate manager can support you. They refrain from listening to their staff's needs and grievances. The Leadership are not accountable of their failures and they find faults on their subordinates and front-liners. They are severely slow on resolving any issues within the company.
    The good thingsYou got to work on a hybrid setup.
    The challengesManagement and leadership are not culturally welcoming. It is a diverse community but it is not an inclusive community. Speaking up and addressing your grievance is a challenge. work environment is very stressful and in-balance.
    2 people found this helpful
    1.0
    Assistant Manager
    Apr 2024
    Quezon City Metro Manila7 to 8 years in the role
    too many to mention
    The good thingsthe brand itself and environment
    The challengestoxic management as a whole, no growth,
    3 people found this helpful
    1.0
    Personal banker
    Aug 2023
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    The volume of queues and metrics are not doable
    The good thingsDiversity is well accepted.
    The challengesMetrics, queues, managements.
    1 person found this helpful
    5.0
    SME
    Jul 2023
    Quezon City Metro Manila1 to 2 years in the role, current employee
    Amazing Work Environment
    The good thingsCompensation is surreal. It offers more than I expected.
    The challengesThere's so much opportunity internally. Hard to choose.
    3.0
    Services Analyst aka SME
    Jul 2023
    Quezon City Metro Manila1 to 2 years in the role, former employee
    Grateful to be employed, far from best place to work.
    The good thingsThe facilities are well maintained, they have a cafeteria with various concessionaires. There is also parking for employees on a first come first serve basis. They have a gym and other recreational tools for employees (videoke machine, computer hub, ps4 etc.)
    The challengesUpper management does not seem to care about the plight of their employees. Some teams have been rendering excessive overtime and it was never addressed how to go about it. There is also some kind of time restricting application to which you need to log your break time (eating, going to the restroom, etc), and everything else in between as long as you're not in your desk.
    3 people found this helpful
    5.0
    Premier Associate
    Apr 2023
    Quezon City Metro Manila3 to 4 years in the role, former employee
    Great place to work, with life work balance
    The good thingsPro agent, the management support there employee
    The challengesShifting schedule, you have no control in what schedule they will be given to you. Unless you are person with disability they will consider that to give you a fit schedule
    5.0
    Assistant Manager, Fraud Operations
    Aug 2022
    Quezon City Metro Manila9 to 10 years in the role, current employee
    A company you really want to work for
    The good thingsAbove industry benefits and competitive salary. Good people and great company to work with.
    The challengesNothing I can think of
    1 person found this helpful
    5.0
    CSR Internet Banking and Commercial Banking
    Jul 2022
    Quezon City Metro Manila1 to 2 years in the role, former employee
    It was great to be part of the company for almost 2 years sad to say our department from HSBC north America sell there assets to other Bank and end up closing.
    The good thingsThe good thing was, that I was able to learn more about financial stability, how to make your money grow, and options on how to expand your financial needs
    The challengesthe challenge was during a pandemic, I got hired in January of 2020 and the pandemic hit us in March 2020. we are in the middle of training and forced to work from home. The internet provider is slow and since limited to going outside, we have struggled to get our equipment.
    2.0
    Operations Associate
    Jun 2022
    Quezon City Metro Manila3 to 4 years in the role, former employee
    Poor Management, Low Salary for Tenured Agents
    The good thingsIn the early years, management was fine since Speak Up Culture was implemented. The office location was accessible within Metro Manila. Salary is okay if you only plan to stay for a short term.
    The challengesGradually, management decisions became poor. Upper management is subservient to business partners and do not care about the overall well-being of their employees. Resiliency is glorified which shouldn't be the case. Annual increase gets lower each year despite having excellent performance records. They say that they'll always review compensation and benefits but years have gone by, this has never happened.
    3.0
    Customer service executive
    Apr 2022
    Quezon City Metro Manila1 to 2 years in the role, former employee
    not so 'the best place to work'
    The good thingsThe good thing about this company is its benefits and the perks that we're getting as an employee of the bank.
    The challengesThe company does not promote the right employee for the position and most of the line managers where the department I am assigned to are toxic and not helpful in some ways.
    5.0
    Automation engineer
    Mar 2022
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Good for employees looking for a good working environment, work life balance, and competitive pay
    The good thingsWork life balance and good working environment
    The challengesThey don't allow work from home if it is far from the workplace
    5.0
    Operations Associate
    Feb 2022
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Good and fair treatment
    The good thingsVery supportive and respectful management.
    The challengesThere were no challenges except for the night shift which is expected for this kind of company or field.
    1.0
    Administrative Associate
    Jul 2021
    Quezon City Metro Manila3 to 4 years in the role, current employee
    Office politics, management pretends to care about employees, Fake work life balance and work could be contested with DOLE in itself
    The good thingsmediocre pay, average benefits- not even worth the stress.
    The challengesno work life balance, does not care for employees, and don't even bother accepting counter offers for this company
    1 person found this helpful
    5.0
    Collections Advisor
    Oct 2020
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    Great,experience they provide benefits
    The good thingsHas a high salary and and provides a benefits that deserved by their employees
    The challengesI enjoy working with this company,due to covid everything is virtual
    5.0
    Avp - operations
    Mar 2017
    Commonwealth Quezon City Metro Manila1 to 2 years in the role, former employee
    Best place to work
    The good thingsSupportive management
    The challengesN/a
    5.0
    CSR
    Feb 2017
    Quezon City Metro Manila1 to 2 years in the role, former employee
    BEST Place to work
    The good thingsThey're very keen on helping one another. This is where I learned the value of team work, effort, and perseverance. Furthermore, everyone cheers on people when they do good, no matter how small the deed may be. The management criticize constructively and listen to its people's concerns too.
    The challengesThe account itself is quite difficult since it's a financial account. On top of that, it's sales focused so the difficulty is twice as much. But at the end of the day, they did set proper expectations. So if you're looking for a challenging account but great people, this is the place to be.
    5.0
    Accounts associate
    Jul 2015
    Quezon City Metro Manila1 to 2 years in the role, former employee
    great company for great people
    The good thingsAllowances, good working environment, nice coworkers, understanding managers. The feeling of being valued.
    The challengesNightshift schedule, some upgrades on the account with rush training,
    5.0
    Operations Associate (RBWM)
    Jul 2015
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    My short but meaningful experience
    The good thingsthe work environment. because you can feel that you are not in work.
    The challengesmetrics are a little but unattainable
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