Bad management, would not recommendThe good thingsThe other agents I guess, and the seniors if you're able to befriend some of them.
The challengesToxic environment overall, saw another review mentioning "Power-Tripping", I guess that sums it all up. Management and Leads ask too much from the agent, the commitment they require one to have makes it so hard to have work-life-balance. Close to inaccessible leaves, unless it's really an emergency, you won't be able to use those as freely as you want.