Company Profile

    Company overview

    Industry

    Facilities Management & Outsourced Services

    Company size

    51-100

    Primary location

    16th Floor Wynsum Corporate Plaza, F. Ortigas Jr. Rd., Ortigas Center, Brgy. San Antonio, Pasig City 1605
    FULL POTENTIAL BPO INC.Full Potential BPO Inc. offers your company the resources you need to make your marketing program succeed. We handle inbound and outbound calls just as effectively for our mid and small-sized clients as well as for our Fortune 500 clients. From one of the world’s best auction companies to a top software maker, serious businesses trust Full Potential.Started in 2015, Full Potential BPO Inc. is a small company that seeks to operate on higher margins instead of volume. We are interested in clients who are seeking to maintain a long-term relationship with a quality provider. So many outsourced call centers are merely cheap outsourcing vendors. At Full Potential, we pride ourselves on attracting quality clients and keeping them.In order to provide you with the best service possible, our agents in the Philippines are carefully screened and selected for their excellent English and customer service skills. Why did we choose to locate our inbound call center in the Philippines? Filipino culture has been heavily influenced by Western culture. 72% of the population speaks English as a second language. Nearly all our agents have a college-level education. Believe it or not, customer service and call center careers are highly sought out among the Filipino people. Some of the best sales representatives in the country can be found working in call centers.You will never worry about customers becoming frustrated during a poor quality conversation on our high quality communication lines. The new advancements in VOIP (Voice Over Internet Protocol) technology transmits at less than 200 ms, the same quality you would have on a traditional line phone. Voice quality is so clear you’ll swear our agents are in the next room. We also have an in-house PBX system for handling and routing calls in our inbound call center.With our advanced technology and unparalleled service, you will be able to monitor your program remotely just as well as you would if it were running in your own office. You will have access to advanced software, charts, graphs, and will be able to monitor conversations. So, you’ll have the ability to improve the quality of your team’s performance as the campaign progresses.We at Full Potential understand that you’re spending valuable marketing money on your service program. We’ll customize campaigns to meet your needs. You control the selection of agents, perform mock calls and approve their performance before your program goes live. We even offer accent training for our agents in order to make your program the most effective.

    Jobs at Full Potential BPO Inc.

    Based on your search activity

    at Full Potential BPO Inc.
    Manila City, Metro Manila
    The (Sales Development Representative/Inside Sales Coordinator) is responsible for tracking, managing, and following up on customer quotations...
    The (Sales Development Representative/Inside Sales Coordinator) is responsible for tracking, managing, and following up on customer quotations...
    classification: Administration & Office SupportAdministration & Office Support
    2d ago
    2d ago

    at Full Potential BPO Inc.
    Manila City, Metro Manila
    The Workforce Supervisor plays a critical role in driving operational efficiency by managing real-time performance, forecasting staffing needs, and...
    The Workforce Supervisor plays a critical role in driving operational efficiency by managing real-time performance, forecasting staffing needs, and...
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    2d ago
    2d ago

    Reviews overview

    3.89 ratings in total
    5
    6
    4
    0
    3
    0
    2
    1
    1
    2
    66%
    Rate salary as high or average
    67%
    Employees recommend this employer to friends

    What’s it like working at Full Potential BPO Inc.?

    AI summary of recent reviews

    Full Potential BPO Inc. offers several positive aspects that employees value, including a flexible work from home environment with provided equipment, and a strong emphasis on supportive team culture. The company is recognised for its quality training programmes and mentorship, while also providing good workplace amenities such as free refreshments. The approachable management and positive team dynamics are frequently highlighted as key benefits.

    Areas for potential improvement include the management of performance metrics and targets, which some employees find challenging. There are also opportunities to enhance management relations in certain areas, and improve the approachability of support staff, particularly within HR and SME teams.

    Recent reviews

    1.0
    Customer Success Analyst
    Feb 2026
    Pasig City Metro ManilaLess than 1 year in the role, former employee
    They do not treat their employees fairly because they are paid by their clients. BIAS and one-sided
    The good thingsNone, they gave me stress
    The challengesTransparency with their employees, poor communication and understanding, Trust issues, especially with the HR Team.
    5.0
    Technical support
    Jan 2023
    Davao City Davao del SurLess than 1 year in the role, former employee
    Work from home set up
    The good thingsWork from home and equipment used provided by the company.
    The challengesMetrics needed to attain
    5.0
    Appointment setter
    Dec 2021
    Pasig City Metro Manila1 to 2 years in the role, current employee
    Good management. People are approachable.
    The good thingsSo many good people in this company. Best company i've ever had so far.
    The challengesNo challenges at all. If didn't hit the target you will be forgiven and should do best next time. Not stressful tho
    Ratings for Full Potential BPO Inc. are shared as-is from employees in line with our community guidelines
    Find out more about working at Full Potential BPO Inc.. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
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